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I paid $28.50 for Video DownloadHelper's Converter, but doesn't work

  • 2 回覆
  • 1 有這個問題
  • 9 次檢視
  • 最近回覆由 James

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Even after I paid and got a screen stating my license key, telling me that an email had been sent to me and the license had been automatically installed, Video DownloadHelper still says I need the converter. Even after restarting Firefox and rebooting...

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hello, this is a third-party product and not provided by mozilla. if you need help with the addon, please contact the support esources it makes available.

citing from their homepage:

Normally, when you purchase a license from Firefox with Video DownloadHelper installed, the license will be automatically installed. If this is not the case, or you already had a license, go to VDH settings, More > Conversion and click Register an existing license, enter your license key and click Register license.

https://www.downloadhelper.net/conversion-manual3.php#conversion-licensing-and-watermark

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"you purchase a license from Firefox..."

Hmm a bit misleading when Firefox is the current name of web browser and there is no products you can purchase from Mozilla.