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ghost windows

已張貼

Firefox 39 gradually uses up an enormous amount memory by accumulating ghost windows (126 at last count). Most of the ghost windows appear to be ad-related sites. Running in safe mode. This is easily reproduced by listening to music on Live365.com (non-VIP, so that you get a constant rotation of ads). Closing the Live365 tab freed all the ghost windows and a lot of memory. But it continues to accumulate every time that site is used.

Is this a Firefox problem, or should I blame the web site?

Firefox 39 gradually uses up an enormous amount memory by accumulating ghost windows (126 at last count). Most of the ghost windows appear to be ad-related sites. Running in safe mode. This is easily reproduced by listening to music on Live365.com (non-VIP, so that you get a constant rotation of ads). Closing the Live365 tab freed all the ghost windows and a lot of memory. But it continues to accumulate every time that site is used. Is this a Firefox problem, or should I blame the web site?

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.9
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 r0
  • 5.1.40416.0
  • NPWLPG
  • iTunes Detector Plug-in

應用程式

  • Firefox 39.0
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/39.0/WINNT/en-US/

擴充套件

  • Classic Theme Restorer 1.3.6 (ClassicThemeRestorer@ArisT2Noia4dev) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 361617aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 300
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 11-12-2010
  • driverDate2:
  • driverVersion: 8.15.10.2246
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 2
  • webglRendererMessage: [u'']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
user936563 1 個解決方法 11 個答案

Does it only happen on Live365.com? If so, it's a website problem. Try one of these ad-blocking add-ons to help:

Does it only happen on Live365.com? If so, it's a website problem. Try one of these ad-blocking add-ons to help: * [https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/?src=hp-dl-mostpopular AdBlock Plus] * [https://addons.mozilla.org/en-US/firefox/addon/ublock/?src=ss uBlock]

提出問題者

I've only noticed it on Live365.com, but it's the only ad-heavy site I leave up for long periods of time.

I guess I'm wondering if it *can* be site-caused, or if it's inherently a Firefox bug, and how to tell.

I've only noticed it on Live365.com, but it's the only ad-heavy site I leave up for long periods of time. I guess I'm wondering if it *can* be site-caused, or if it's inherently a Firefox bug, and how to tell.
user936563 1 個解決方法 11 個答案

Is it possible for you to post a screenshot of the ad(s)?

Is it possible for you to post a screenshot of the ad(s)?

提出問題者

Sure, for what's it's worth. Here's a screenshot of the Live365 page that accumulates all the ghost windows. At the current time there are 210 ghost-windows; 132 of them are cdn3.doubleverify.com/t2tv7.html. Memory usage is 2.165.67 MB and climbing; system is stuttering like crazy. I've saved a memory report but don't see any way to upload it.

Sure, for what's it's worth. Here's a screenshot of the Live365 page that accumulates all the ghost windows. At the current time there are 210 ghost-windows; 132 of them are cdn3.doubleverify.com/t2tv7.html. Memory usage is 2.165.67 MB and climbing; system is stuttering like crazy. I've saved a memory report but don't see any way to upload it.
cor-el
  • Top 10 Contributor
  • Moderator
17521 個解決方法 158427 個答案

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

提出問題者

The problem happens the same way in safe mode (extensions disabled by safe mode). Also the same with or without hardware acceleration enabled.

The problem happens the same way in safe mode (extensions disabled by safe mode). Also the same with or without hardware acceleration enabled.
cor-el
  • Top 10 Contributor
  • Moderator
17521 個解決方法 158427 個答案

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

提出問題者

Ran MalwareBytes, Windows Safety Scanner, Windows Defender, AdwCleaner, TDSSKiller, SuperAntiSpyware, Spybot. AdwCleaner reports "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings[ProxyOverride] = *.local", but it always comes back (apparently a common issue). SuperAntiSpyware reported and removed Rogue.Component/Trace.

Scans are clean now. Problem still occurs. Currently have 222 ghost-windows.

Ran MalwareBytes, Windows Safety Scanner, Windows Defender, AdwCleaner, TDSSKiller, SuperAntiSpyware, Spybot. AdwCleaner reports "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings[ProxyOverride] = *.local", but it always comes back (apparently a common issue). SuperAntiSpyware reported and removed Rogue.Component/Trace. Scans are clean now. Problem still occurs. Currently have 222 ghost-windows.
mrbunnylamakins 9 個解決方法 140 個答案

Can you screen capture where these 222 ghosts windows are showing. How do you know you have 222 ghost windows?

Can you screen capture where these 222 ghosts windows are showing. How do you know you have 222 ghost windows?

提出問題者

The ghost-windows are reported by about:memory. I have memory reports showing them, but I don't see how to upload files. I'll take a screenshot after I reproduce it again.

The ghost-windows are reported by about:memory. I have memory reports showing them, but I don't see how to upload files. I'll take a screenshot after I reproduce it again.

提出問題者

I'm still curious as to whether this is definitely a Firefox problem or if the web site can be blamed for ghost-windows. Is it definitely one or the other or could be either?

I'm still curious as to whether this is definitely a Firefox problem or if the web site can be blamed for ghost-windows. Is it definitely one or the other or could be either?

提出問題者

Here's a screenshot after the Live365 listening page has been up for a half hour or so. Over time the number of ghost-windows will climb to a large number, along with memory usage.

Here's a screenshot after the Live365 listening page has been up for a half hour or so. Over time the number of ghost-windows will climb to a large number, along with memory usage.

提出問題者

And a few hours later. Now there are 41 ghost-windows. This will continue as long as I keep that page open, until I run out of memory or close the page, whichever comes first.

And a few hours later. Now there are 41 ghost-windows. This will continue as long as I keep that page open, until I run out of memory or close the page, whichever comes first.
cor-el
  • Top 10 Contributor
  • Moderator
17521 個解決方法 158427 個答案
See: *http://mxr.mozilla.org/mozilla-release/source/dom/base/nsWindowMemoryReporter.h#81

提出問題者

Thanks for the reference to source, but I don't have background to understand any of that.

I just want Firefox to stop leaking memory until it hangs! Is this a Firefox bug? Am I in the right place to report a Firefox bug?

Thanks for the reference to source, but I don't have background to understand any of that. I just want Firefox to stop leaking memory until it hangs! Is this a Firefox bug? Am I in the right place to report a Firefox bug?
mrbunnylamakins 9 個解決方法 140 個答案

I checked one of those likes out and stuff came up as browser hijacker. You may need to scan computer Malwarebytes and other virus and scanners. Then you might want to add

Adblock Plus :: Add-ons for Firefox https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/?src=ss

and

Ghostery :: Add-ons for Firefox https://addons.mozilla.org/en-US/firefox/addon/ghostery/?src=ss

I checked one of those likes out and stuff came up as browser hijacker. You may need to scan computer Malwarebytes and other virus and scanners. Then you might want to add Adblock Plus :: Add-ons for Firefox https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/?src=ss and Ghostery :: Add-ons for Firefox https://addons.mozilla.org/en-US/firefox/addon/ghostery/?src=ss