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技術支援討論區

Firefox has started freezing on opening and crashes/freezes frequently during use.

已張貼

Firefox has begun opening very [very!] slowly, as well as crashing and freezing during use. This is happening on all of my three machines, two running Win 7 and one Win 8. I have tried refreshing and disabling hardware acceleration, but to no avail. Now it seems to freeze on opening and takes a minute or two even to become responsive, if at all. When I look at Task Manager during a freeze I see the Firefox process is using 35-50% of memory [i have 8GB, 12GB and 16GB] and up to 50% of processsor resources. All has been fine until the last couple of weeks. As an adjunct, in the last month I have noticed an almost permanent error message on the status bar - "Sync encountered an error while synchronising: Unknown error. Sync will automatically retry this action."

Firefox has begun opening very [very!] slowly, as well as crashing and freezing during use. This is happening on all of my three machines, two running Win 7 and one Win 8. I have tried refreshing and disabling hardware acceleration, but to no avail. Now it seems to freeze on opening and takes a minute or two even to become responsive, if at all. When I look at Task Manager during a freeze I see the Firefox process is using 35-50% of memory [i have 8GB, 12GB and 16GB] and up to 50% of processsor resources. All has been fine until the last couple of weeks. As an adjunct, in the last month I have noticed an almost permanent error message on the status bar - "Sync encountered an error while synchronising: Unknown error. Sync will automatically retry this action."

被選擇的解決方法

A few days in, looks like Sync is/was the culprit. Perhaps evidenced by the "unable to sync" error message? Can't quite understand why - Sync worked extremwly well until a few weeks ago.

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Dragon NaturallySpeaking Rich Internet Application Support - Plugin
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0
  • iTunes Detector Plug-in

應用程式

  • Firefox 39.0
  • 使用者代理:Mozilla/5.0 (Windows NT 6.2; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
  • 技術支援網址:http://support.mozilla.com/1/firefox/39.0/WINNT/en-GB/eu/

擴充套件

  • Anti-Banner 14.0.0.4971 (anti_banner@kaspersky.com)
  • Dragon NaturallySpeaking Rich Internet Application Support 1.0.0.9 (jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack)
  • Firebug 2.0.11 (firebug@software.joehewitt.com)
  • iCloud Bookmarks 1.4.14.1-signed (firefoxdav@icloud.com)
  • Media Converter and Muxer 0.1.4 (jid1-kps5PrGBNtzSLQ@jetpack)
  • Microsoft .NET Framework Assistant 1.3.1.1-signed ({20a82645-c095-46ed-80e3-08825760534b})
  • OperaView 0.7.1-signed ({87f54a61-c9b3-4138-a38a-33c31770bb9e})
  • Web Developer 1.2.5.1-signed ({c45c406e-ab73-11d8-be73-000a95be3b12})
  • YouTube Video and Audio Downloader 0.4.5 (feca4b87-3be4-43da-a1b1-137c24220968@jetpack)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • Dangerous Websites Blocker 14.0.0.4971 (content_blocker@kaspersky.com) (Inactive)
  • Kaspersky URL Advisor 14.0.0.4971 (url_advisor@kaspersky.com) (Inactive)
  • Safe Money 14.0.0.4971 (online_banking@kaspersky.com) (Inactive)
  • Virtual Keyboard 14.0.0.4971 (virtual_keyboard@kaspersky.com) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16581
  • driverDate: 10-17-2012
  • driverDate2:
  • driverVersion: 9.17.10.2875
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 是
FredMcD
  • Top 10 Contributor
4254 個解決方法 59579 個答案

Go to the Windows help site, and get the computer to 110 %.

Leave Rapport and sync off until everything is fixed.

Microsoft Fix it Solution Center {web link} Find automated solutions for your issues

https://support.microsoft.com


I've called the big guys to help you on sync. Good luck.

Go to the Windows help site, and get the computer to 110 %. Leave Rapport and sync off until everything is fixed. '''[http://support.microsoft.com/fixit/ Microsoft Fix it Solution Center]''' {web link} Find automated solutions for your issues https://support.microsoft.com ------------------- I've called the big guys to help you '''on sync.''' Good luck.
guigs 1072 個解決方法 11697 個答案

Normally sync is investigated by detacting, then reattaching the account, however if something has become corrupt then deleting the account and starting over has helped others. (Deleting the account will not delete the locally stored profile data)

However, if there continues to be an issue this is how we get the logs:

  • How do I turn on sync logs:
  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located here

Please also use pastebin.mozilla.org for sharring any errors that relate to this issue.

Thank you.

Normally sync is investigated by detacting, then reattaching the account, however if something has become corrupt then deleting the account and starting over has helped others. (Deleting the account will not delete the locally stored profile data) However, if there continues to be an issue this is how we get the logs: * How do I turn on sync logs: # Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks # Restart Firefox and look at: about:sync-log # Logs and error messages will be located here Please also use pastebin.mozilla.org for sharring any errors that relate to this issue. Thank you.

選擇的解決方法

A few days in, looks like Sync is/was the culprit. Perhaps evidenced by the "unable to sync" error message? Can't quite understand why - Sync worked extremwly well until a few weeks ago.

A few days in, looks like Sync is/was the culprit. Perhaps evidenced by the "unable to sync" error message? Can't quite understand why - Sync worked extremwly well until a few weeks ago.
guigs 1072 個解決方法 11697 個答案

Tontoe I am sorry to hear this. I would be happy to investigate this if you still have the error logs from the instructions above?

Tontoe I am sorry to hear this. I would be happy to investigate this if you still have the error logs from the instructions above?

提出問題者

guigs said

Tontoe I am sorry to hear this. I would be happy to investigate this if you still have the error logs from the instructions above?

Thanks guigs That would be great, as Sync was a very useful feature. What do I need to send you?

''guigs [[#answer-758557|said]]'' <blockquote> Tontoe I am sorry to hear this. I would be happy to investigate this if you still have the error logs from the instructions above? </blockquote> Thanks guigs That would be great, as Sync was a very useful feature. What do I need to send you?
guigs 1072 個解決方法 11697 個答案

Correction: First see if there are error logs. then turn on the feature in about config.

Typically the logs are already saved when there is an error. To see them

  1. Open a new url and paste in this to the url bar:
  2. about:sync-log
  3. The date of when you saw the errors will be logged here.

What might be needed are the error logs on the date and a few success before or after, if there are any after you turn on the logOnSuccess. Pastbin.mozilla.org is a good place to share the log a.nd paste the url here

Correction: First see if there are error logs. then turn on the feature in about config. Typically the logs are already saved when there is an error. To see them # Open a new url and paste in this to the url bar: #about:sync-log #The date of when you saw the errors will be logged here. What might be needed are the error logs on the date and a few success before or after, if there are any after you turn on the logOnSuccess. Pastbin.mozilla.org is a good place to share the log a.nd paste the url here

由 guigs 於 修改

AngieMe 0 個解決方法 16 個答案

Was there an answer in ENGLISH in there?????????? And No the problem is NOT A CORRUPTED FILE! THE PROBLEM STARTED AFTER THE LAST UPDATE AND I CAN'T FIND A WAY TO DELETE IT!

Was there an answer in ENGLISH in there?????????? And No the problem is NOT A CORRUPTED FILE! THE PROBLEM STARTED AFTER THE LAST UPDATE AND I CAN'T FIND A WAY TO DELETE IT!
user665582 0 個解決方法 5 個答案

I have this problem too.

Its very frustrating. Although I prefer Firefox, I can use Chrome without any issues

Heres my error logs

Name Size Last Modified File:error-1431656966823.txt 3 KB 5/14/2015 7:29:26 PM File:error-1431656966845.txt 2 KB 5/14/2015 7:29:26 PM File:error-1431902862055.txt 9 KB 5/17/2015 3:47:42 PM File:error-sync-1444431402230.txt 42 KB 10/9/2015 3:56:42 PM File:error-sync-1444433194095.txt 277 KB 10/9/2015 4:26:34 PM File:error-sync-1444433352120.txt 16 KB 10/9/2015 4:29:13 PM File:error-sync-1444433352542.txt 7 KB 10/9/2015 4:29:13 PM File:error-sync-1444433543067.txt 33 KB 10/9/2015 4:32:23 PM File:error-sync-1444434383110.txt 378 KB 10/9/2015 4:46:23 PM

I have this problem too. Its very frustrating. Although I prefer Firefox, I can use Chrome without any issues Heres my error logs Name Size Last Modified File:error-1431656966823.txt 3 KB 5/14/2015 7:29:26 PM File:error-1431656966845.txt 2 KB 5/14/2015 7:29:26 PM File:error-1431902862055.txt 9 KB 5/17/2015 3:47:42 PM File:error-sync-1444431402230.txt 42 KB 10/9/2015 3:56:42 PM File:error-sync-1444433194095.txt 277 KB 10/9/2015 4:26:34 PM File:error-sync-1444433352120.txt 16 KB 10/9/2015 4:29:13 PM File:error-sync-1444433352542.txt 7 KB 10/9/2015 4:29:13 PM File:error-sync-1444433543067.txt 33 KB 10/9/2015 4:32:23 PM File:error-sync-1444434383110.txt 378 KB 10/9/2015 4:46:23 PM

由 user665582 於 修改

提出問題者

Couldn't find any error logs.

Have continued without sync but now Firefox has just started freezing for, say, 30-45 seconds on a random basis. This happens on all three machines [two desktops - 1 Win 7 Pro & 1 Win Ultimate 64 bit - and one laptop Win 8 Pro 64 bit.

I realise there is a cost to supporting Firefox, and I've supported Mozilla with donations to make a contribution; would much prefer to use their products because of the ethos.

I don't like Chrome very much but if I want something reliable that isn't going to freeze when I'm in the middle of something important, this is what I have to do now.

Couldn't find any error logs. Have continued without sync but now Firefox has just started freezing for, say, 30-45 seconds on a random basis. This happens on all three machines [two desktops - 1 Win 7 Pro & 1 Win Ultimate 64 bit - and one laptop Win 8 Pro 64 bit. I realise there is a cost to supporting Firefox, and I've supported Mozilla with donations to make a contribution; would much prefer to use their products because of the ethos. I don't like Chrome very much but if I want something reliable that isn't going to freeze when I'm in the middle of something important, this is what I have to do now.