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Get add-ons page is blank after installing FF/39.0,but all extensions appear.

已張貼

After installing and restarting FireFox #39.0 I found the problem as detailed in the above Question:

After installing and restarting FireFox #39.0 I found the problem as detailed in the above Question:

額外的系統細節

已安裝的外掛程式

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 15.007.20033
  • Provides information about the default web browser
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Office Live Update v1.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3
  • 5.1.40416.0
  • Unity Web Player version 4.3.5f1. (c) 2013 Unity Technologies ApS. All rights reserved.
  • iPhoto6

應用程式

  • Firefox 39.0
  • 使用者代理:Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:39.0) Gecko/20100101 Firefox/39.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/39.0/Darwin/en-US/

擴充套件

  • Adblock Edge 2.1.9.1-signed ({fe272bd1-5f76-4ea4-8501-a05d35d823fc})
  • Adblock Plus 2.6.9.1-signed ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.2.1-signed (adblockpopups@jessehakanen.net)
  • Add-on Compatibility Reporter 2.0.6.1-signed (compatibility@addons.mozilla.org)
  • AOL Toolbar 5.74.1.10398 ({7affbfae-c4e2-4915-8c0f-00fa3ec610a1})
  • Auto-Sort Bookmarks 2.7.1-signed (sortbookmarks@bouanto)
  • AVG Do Not Track 1.0.0.2.1-signed ({F53C93F1-07D5-430c-86D4-C9531B27DFAF})
  • AVG PrivacyFix 5.0.11 ({7CA9CF31-1C73-46CD-8377-85AB71EA771F})
  • BetterPrivacy 1.68.1-signed ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3})
  • Ciuvo Price Comparison 1.4.42.1-signed (extension@ciuvo.com)
  • Cleanest Addon Manager 7.0.1-signed (cam@sdrocking.com)
  • Close All Tabs (Reloaded) 2.3.1.1-signed (closealltabs@michael.grafl)
  • ColorfulTabs 27.5.1-signed ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • CoolPreviews 4.6 ({CE6E6E3B-84DD-4cac-9F63-8D2AE4F30A4B})
  • Coupons at Checkout 1.4.1.1-signed (jid0-5R3LLpyrG0a1kPDXAA8ZKmM0bgM@jetpack)
  • Curiyo 1.0.1.1-signed (jid1-tGhpnArOR62Vng@jetpack)
  • Dictionary Extension 3.0.12.1.1-signed (jid0-raWjElI57dRa4jx9CCiYm5qZUQU@jetpack)
  • Disconnect 3.15.3.1-signed (2.0@disconnect.me)
  • Download Status Bar 12.3.0.1-signed ({6c28e999-e900-4635-a39d-b1ec90ba0c0f})
  • DownThemAll! 2.0.18.1-signed ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Dr.Web Anti-Virus Link Checker 3.4.1-signed ({6614d11d-d21d-b211-ae23-815234e1ebb5})
  • Element Hiding Helper for Adblock Plus 1.3.2.1-signed (elemhidehelper@adblockplus.org)
  • Evernote Web Clipper 6.0.15.1-signed ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • Flagfox 5.0.15.1-signed ({1018e4d6-728f-4b20-ad56-37578a4de76b})
  • Ghostery 5.4.5.1-signed (firefox@ghostery.com)
  • Google Privacy 0.2.4.1-signed ({ea61041c-1e22-4400-99a0-aea461e69d04})
  • LastPass 3.1.1.1-signed (support@lastpass.com)
  • Lightbeam 1.2.1.1-signed (jid1-F9UJ2thwoAm5gQ@jetpack)
  • NoScript 2.6.9.26 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • OneID QuickFill 1.5 (jid1-BUoFqKzayFMoAQ@jetpack)
  • Panic Button 2.0.2.1-signed ({24cea704-946d-11da-a72b-0800200c9a66})
  • Personas Plus 1.7.3.1-signed (personas@christopher.beard)
  • Personas Rotator 34.0.1-signed ({6e73f6b7-b9ab-44b8-b744-6393e3c2e351})
  • Print Edit 15.7 (printedit@DW-dev)
  • Private Tab 0.1.7.5.1-signed (privateTab@infocatcher)
  • Security Plus 0.1.3.1-signed (jid0-DjsrWcAS3Wgq2xyyqqVL8Dqk1Lo@jetpack)
  • Sheep Systems Firefox Extension 323 (firefoxextension@sheepsystems.com)
  • Snagit Autoscroll Helper 1.9.7.1-signed (autoscrollhelper@techsmith.com)
  • Spell Checker 1.3.2.1-signed (gaurangnshah@gmail.com)
  • StartPage Site Search v1.0.0.0.1-signed (jid0-Ah0CrdmFQuvYtoNKD1ABdh39ysI@jetpack)
  • The Addon Bar (restored) 3.2.1-signed (the-addon-bar@GeekInTraining-GiT)
  • TrafficLight 0.2.23.1-signed (trafficlight@bitdefender.com)
  • Turn Off the Lights 3.1.0.14.1-signed (stefanvandamme@stefanvd.net)
  • WOT 20131118.1-signed ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription:
  • adapterDeviceID: 0x94c8
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 2400 OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
jscher2000
  • Top 10 Contributor
8758 個解決方法 71662 個答案

The Get Add-ons tab actually displays a page from the Mozilla Add-ons site in a frame. If you right-click (Ctrl+click) the blank area, do you have the item This Frame on the context menu? If so, if you choose Open Frame in New Tab, are you able to load the content?

Since you do have quite a few extensions, could you run a manual update check? Above the empty frame there should be a "gear" button with a Check for Updates item. Not sure whether that would make any difference.

The Get Add-ons tab actually displays a page from the Mozilla Add-ons site in a frame. If you right-click (Ctrl+click) the blank area, do you have the item This Frame on the context menu? If so, if you choose Open Frame in New Tab, are you able to load the content? Since you do have quite a few extensions, could you run a manual update check? Above the empty frame there should be a "gear" button with a Check for Updates item. Not sure whether that would make any difference.
cor-el
  • Top 10 Contributor
  • Moderator
17526 個解決方法 158458 個答案

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

提出問題者

jscher2000 said

The Get Add-ons tab actually displays a page from the Mozilla Add-ons site in a frame. If you right-click (Ctrl+click) the blank area, do you have the item This Frame on the context menu? If so, if you choose Open Frame in New Tab, are you able to load the content? Since you do have quite a few extensions, could you run a manual update check? Above the empty frame there should be a "gear" button with a Check for Updates item. Not sure whether that would make any difference.
''jscher2000 [[#answer-753086|said]]'' <blockquote> The Get Add-ons tab actually displays a page from the Mozilla Add-ons site in a frame. If you right-click (Ctrl+click) the blank area, do you have the item This Frame on the context menu? If so, if you choose Open Frame in New Tab, are you able to load the content? Since you do have quite a few extensions, could you run a manual update check? Above the empty frame there should be a "gear" button with a Check for Updates item. Not sure whether that would make any difference. </blockquote>

提出問題者

The (Ctrl+click) on the blank area did not bring up a context menu. I believe this may be caused by the fact that when I Click Add-ons in the Tools tab, it opens on the Get add-ons page, with a note stating “Loading” this continues until I am notified that the page has “Timed-out”. I also tried restarting in “Safe-Mode”, which did not solve or help the problem! Any more ideas? Thank you jscher. Regards, Dave

The (Ctrl+click) on the blank area did not bring up a context menu. I believe this may be caused by the fact that when I Click Add-ons in the Tools tab, it opens on the Get add-ons page, with a note stating “Loading” this continues until I am notified that the page has “Timed-out”. I also tried restarting in “Safe-Mode”, which did not solve or help the problem! Any more ideas? Thank you jscher. Regards, Dave
jscher2000
  • Top 10 Contributor
8758 個解決方法 71662 個答案

Mine has this URL, followed by what looks like a list of all my add-ons (I've chopped that part off):

https://services.addons.mozilla.org/en-US/firefox/discovery/pane/39.0/WINNT/normal

Does that page load for you "stand alone" in a tab?

Mine has this URL, followed by what looks like a list of all my add-ons (I've chopped that part off): https://services.addons.mozilla.org/en-US/firefox/discovery/pane/39.0/WINNT/normal Does that page load for you "stand alone" in a tab?

提出問題者

The page as provided will not load at all?

The page as provided will not load at all?

提出問題者

cor-el said

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
''cor-el [[#answer-753267|said]]'' <blockquote> Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes </blockquote>
jscher2000
  • Top 10 Contributor
8758 個解決方法 71662 個答案

Hmm, do you get a blank page, or time-out, or server not found?

Could you open Firefox's web console in the lower part of the tab using either

  • Cmd+Alt+k
  • Developer menu

then reload the page and look for any signs of response? I have attached a screen shot of the files loading when I hit that page.

Hmm, do you get a blank page, or time-out, or server not found? Could you open Firefox's web console in the lower part of the tab using either * Cmd+Alt+k * Developer menu then reload the page and look for any signs of response? I have attached a screen shot of the files loading when I hit that page.

提出問題者

I was happy to read and review all of the available information provided to solve my problem. I restarted in “Safe-Mode” and it did not solve the problem! I also switched to the DEFAULT theme. Thank you cor-el. Regards, Dave

I was happy to read and review all of the available information provided to solve my problem. I restarted in “Safe-Mode” and it did not solve the problem! I also switched to the DEFAULT theme. Thank you cor-el. Regards, Dave
cor-el
  • Top 10 Contributor
  • Moderator
17526 個解決方法 158458 個答案

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this hasn't helped then also delete the addons.json file.


You can use this button to go to the current Firefox profile folder:

It is possible that there is a problem with the file(s) that store the extensions registry. Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry. *https://support.mozilla.org/kb/Profiles New files will be created when required. See "Corrupt extension files": *http://kb.mozillazine.org/Unable_to_install_themes_or_extensions *https://support.mozilla.org/kb/Unable+to+install+add-ons If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available. If this hasn't helped then also delete the addons.json file. ---- You can use this button to go to the current Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox

由 cor-el 於 修改

提出問題者

Hi cor-el, Sorry it has taken me so long to get back to you with my continuing problem of no Get Add-ons Page. I have tried to solve this problem using all of your suggestions. However, none have helped me so far! In addition I have made it worse as I thought that I would try and just refresh my Firefox and when I did not only did it not help with the Add-ons, it also removed all of my Extensions! Therefore right now my Firefox has become useless to me. I am considering just deleting it and using some other browser.

Hi cor-el, Sorry it has taken me so long to get back to you with my continuing problem of no Get Add-ons Page. I have tried to solve this problem using all of your suggestions. However, none have helped me so far! In addition I have made it worse as I thought that I would try and just refresh my Firefox and when I did not only did it not help with the Add-ons, it also removed all of my Extensions! Therefore right now my Firefox has become useless to me. I am considering just deleting it and using some other browser.
jscher2000
  • Top 10 Contributor
8758 個解決方法 71662 個答案

There isn't a "one-click" way to undo a Refresh, but there is a multi-step procedure that usually gets the job done:

Overview

These are the steps detailed below:

  1. Create a new Firefox profile
  2. Remove everything from that new profile folder
  3. Copy in everything from the old profile folder

Create a new Firefox profile

Quit Firefox if it's running. Start up in the Profile Manager using the method in this article: Profile Manager - Create, remove, or switch Firefox profiles.

Notes:

  • Do not delete anything here!
  • Any time you want to switch profiles, quit Firefox and return to this dialog.

Click the Create Profile button, assign a name like OldSettings, and skip the option to change the folder location. Then select that new profile in the dialog and start Firefox.

Open the New Profile folder in Finder

Firefox in the new profile should look like a factory fresh installation. Open the Troubleshooting Information page using either:

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • Help menu > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter/Return

In the first table, click the "Show in Finder" button. Firefox will launch an Finder window showing the contents of your brand new profile folder.

Leaving that folder open, switch back to Firefox, and Quit/Exit. When Firefox closes, the new profile folder should be front and center, or you can activate it using the Task bar (?? or Mac equivalent).

Copy Old Data in Place of New

In that new profile folder, select all the contents and delete. Make sure you don't delete from your old folder.

Leaving that window open, open or switch over to your Old Firefox Data folder. Drill down into your old profile folder. At this level you should see a folder named bookmarkbackups among other things.

Select everything and Copy (either right-click > Copy or Command+c).

Switch to the empty new profile folder in other window and Paste (either right-click > Paste or Command+v). This may take a minute since some of the files are large.

Start Firefox

Firefox should start up in that new profile with the resurrected old profile data. Success?

There isn't a "one-click" way to undo a Refresh, but there is a multi-step procedure that usually gets the job done: '''Overview''' These are the steps detailed below: # Create a new Firefox profile # Remove everything from that new profile folder # Copy in everything from the old profile folder '''Create a new Firefox profile''' Quit Firefox if it's running. Start up in the Profile Manager using the method in this article: [[Use the Profile Manager to create and remove Firefox profiles]]. ''Notes:'' * Do not delete anything here! * Any time you want to switch profiles, quit Firefox and return to this dialog. Click the Create Profile button, assign a name like OldSettings, and skip the option to change the folder location. Then select that new profile in the dialog and start Firefox. '''Open the New Profile folder in Finder''' Firefox in the new profile should look like a factory fresh installation. Open the Troubleshooting Information page using either: * "3-bar" menu button > "?" button > Troubleshooting Information * Help menu > Troubleshooting Information * type or paste about:support in the address bar and press Enter/Return In the first table, click the "Show in Finder" button. Firefox will launch an Finder window showing the contents of your brand new profile folder. Leaving that folder open, switch back to Firefox, and Quit/Exit. When Firefox closes, the new profile folder should be front and center, or you can activate it using the Task bar (?? or Mac equivalent). '''Copy Old Data in Place of New''' In that new profile folder, select all the contents and delete. Make sure you don't delete from your old folder. Leaving that window open, open or switch over to your Old Firefox Data folder. Drill down into your old profile folder. At this level you should see a folder named bookmarkbackups among other things. Select everything and Copy (either right-click > Copy or Command+c). Switch to the empty new profile folder in other window and Paste (either right-click > Paste or Command+v). This may take a minute since some of the files are large. '''Start Firefox''' Firefox should start up in that new profile with the resurrected old profile data. Success?
jscher2000
  • Top 10 Contributor
8758 個解決方法 71662 個答案

Still wondering why you can't load: https://services.addons.mozilla.org/en-US/firefox/discovery/pane/39.0/WINNT/normal

Does it time out, or give you a specific error message, or show a blank page, etc.

Still wondering why you can't load: https://services.addons.mozilla.org/en-US/firefox/discovery/pane/39.0/WINNT/normal Does it time out, or give you a specific error message, or show a blank page, etc.