Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Hello.

We manged to extract 2 crash reports:

8be31252-eb41-45b0-8746-931182150710

168194d1-7f6f-427c-a8bc-5168c2150710

Direct links:

https://crash-stats.mozilla.com/report/index/8be31252-eb41-45b0-8746-931182150710

https://crash-stats.mozilla.com/report/index/168194d1-7f6f-427c-a8bc-5168c2150710

Thanks for your help!

Product Firefox Version 38.0.5 Build ID 20150525141253 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3

Total Virtual Memory 2147352576

Available Virtual Memory 1595965440

System Memory Use Percentage 79

Available Page File 667779072

Available Physical Memory 111030272

The crash report flagged;

java.dll 7.0.170.2

jp2native.dll = Java Platform

npjp2.dll = Java(TM) Plug-in

jvm.dll = Java HotSpot(TM) = Java(TM) 2 Platform Standard

Java Downloads for All Operating Systems

Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 45

Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding