Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

Firefox is crashing as soon as i open it.

  • 11 回覆
  • 2 有這個問題
  • 89 次檢視
  • 最近回覆由 John99

more options

Firefox is crashing as soon as i open it. It started a day ago i tried everything i could from reinstalling to update and what not. Could not find any solution, it just crashes as soon as i double click on the icon. The id of the last five crash reports are a s follows: bp-8d0bafeb-776a-4e6b-b86f-0f6a22150620 bp-87f3a8f1-f501-48be-950a-b363b2150619 bp-e2087a22-b676-43a6-a76d-a2a8a2150619 bp-66594c95-643a-48e6-9757-1309e2150619 bp-952fb5bf-2ade-4e1b-bc10-260892150619

All Replies (11)

more options

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

One report shows 38.0.5, the others show Version 39.0b7

Release Channel beta

more options

Actually i installed and uninstalled many a times trying out different versions. that may be the reason for different versions.

由 h4ck1ngn1nj4 於 修改

more options

Is there nobody to help?? I am facing a lot of problem as i do most of my work on firefox.

more options

Did you try anything that cor-el recommended?

more options

yep, i have tried everything but the problem still persists. just fed up now with this work. wake up try to open firefox it crashes.

more options

.....

由 h4ck1ngn1nj4 於 修改

more options

Is anyone alive here on the forum????????????

more options

I'm getting crashes as well.

more options

AngieYaz

Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.


h4ck1ngn1nj4 said

Is anyone alive here on the forum????????????

We do not live here.

Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

h4ck1ngn1nj4 said

yep, i have tried everything but the problem still persists. just fed up now with this work. wake up try to open firefox it crashes.

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

While in safe mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

more options

Try a clean reinstall where you delete the program files before reinstalling Firefox. I will write full instructions lower down. Then when you restart try in using Windows' own safemode (F8 key at boot time).


Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox . This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29 ).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.