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技術支援討論區

Plugin Container and Firefox Continuously Crash

已張貼

Hello, so basically, throughout the day, firefox will crash. Sometimes it will just straight up crash itself and leave nothing but the, "We're sorry, firefox has crashed" screen. I do send off the crash report most of the time, but it's gotten to the point where I've gotten really tired of it, and will search for help. Most of the time, the "Plugin Container for Firefox" will crash with it.

I have tried during hardware acceleration off. It does not help with the crashing, and seems to only expedite how fast firefox crashes from that issue.

Crash Reports: bp-96b3aa28-c9ee-450b-8e40-105822150618 6/18/2015 5:56 PM bp-3c171ee4-27a7-4443-a3b8-af0ad2150617 6/16/2015 11:36 PM bp-3cee10e8-1fca-4612-b7d7-af56a2150615 6/15/2015 12:06 AM bp-814a81c9-7041-4a93-b59e-407272150615 6/14/2015 11:44 PM bp-59bda2a7-536b-4b57-bd50-74d902150613 6/13/2015 11:43 AM

Hello, so basically, throughout the day, firefox will crash. Sometimes it will just straight up crash itself and leave nothing but the, "We're sorry, firefox has crashed" screen. I do send off the crash report most of the time, but it's gotten to the point where I've gotten really tired of it, and will search for help. Most of the time, the "Plugin Container for Firefox" will crash with it. I have tried during hardware acceleration off. It does not help with the crashing, and seems to only expedite how fast firefox crashes from that issue. Crash Reports: bp-96b3aa28-c9ee-450b-8e40-105822150618 6/18/2015 5:56 PM bp-3c171ee4-27a7-4443-a3b8-af0ad2150617 6/16/2015 11:36 PM bp-3cee10e8-1fca-4612-b7d7-af56a2150615 6/15/2015 12:06 AM bp-814a81c9-7041-4a93-b59e-407272150615 6/14/2015 11:44 PM bp-59bda2a7-536b-4b57-bd50-74d902150613 6/13/2015 11:43 AM

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.11
  • 2.1.7
  • 0.70.4
  • Garmin Communicator Plug-In 4.1.0.0
  • Version 5.41.2.0
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Raidcall plugin
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.8.158
  • 5.1.40416.0
  • QQ QuickLogin Helper
  • Unity Player 4.1.5f1
  • VLC media player Web Plugin
  • Winamp Application Detector
  • iTunes Detector Plug-in
  • QQPhoneManager OneKey Install to Android Phone

應用程式

  • Firefox 38.0.5
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/38.0.5/WINNT/en-US/

擴充套件

  • Adblock Plus 2.6.9.1-signed ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • FlashGot 1.5.6.12.1-signed ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34})
  • Garmin Communicator 4.1.0.1-signed ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • Logitech Flow Scroll 4.00.33 ({5D3F3872-91E9-4d59-AD9F-AA174A3145DD})
  • Norton Toolbar 2014.7.12.14 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Personas Plus 1.7.3.1-signed (personas@christopher.beard)
  • Rikaichan 2.09.1-signed ({0AA9101C-D3C1-4129-A9B7-D778C6A17F82})
  • Rikaichan Japanese Names Dictionary File 2.01.150501 (rikaichan-jpnames@polarcloud.com)
  • Rikaichan Japanese-English Dictionary File 2.01.150501 (rikaichan-jpen@polarcloud.com)
  • Skype Click to Call 7.4.0.9058 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Video DownloadHelper 5.3.1.1-signed ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • YouTube to MP3 1.2.3.1-signed (youtube2mp3@mondayx.de)
  • Download Statusbar 0.9.10.1-signed ({D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}) (Inactive)
  • Execute JS 0.2.4.1-signed ({7067a92c-1db4-4e5e-869c-25f841287f8b}) (Inactive)
  • Greasemonkey 3.2 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA GeForce GTX 660 Ti
  • adapterDescription2: Intel(R) HD Graphics 4000
  • adapterDeviceID: 0x1183
  • adapterDeviceID2: 0x0162
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterRAM: 2048
  • adapterRAM2: Unknown
  • adapterSubsysID: 36623842
  • adapterSubsysID2: 0000000c
  • adapterVendorID: 0x10de
  • adapterVendorID2: 0x8086
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 5-11-2015
  • driverDate2: 12-12-2012
  • driverVersion: 9.18.13.5286
  • driverVersion2: 9.17.10.2932
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 660 Ti Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

修改過的偏好設定

其他

  • User JS: 是
  • 輔助功能: 否
cor-el
  • Top 10 Contributor
  • Moderator
17785 個解決方法 160879 個答案

有幫助的回覆

You can check for problems with current Shockwave Flash plugin versions and try this:

See:

You can check for problems with current Shockwave Flash plugin versions and try this: *make sure you have the latest Flash version:<br>http://www.adobe.com/special/products/flashplayer/fp_distribution3.html *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin See: *http://kb.mozillazine.org/Flash#Troubleshooting
jscher2000
  • Top 10 Contributor
8900 個解決方法 72805 個答案

This is something of a random assortment of crash reports.

Three are OOM, or out-of-memory, problems. Firefox halts when it requests a chunk of memory to perform the next operation and Windows says it isn't available. Total Windows memory usage was recorded as being under 40% at the time, so this seems unusual. But on the other hand, the detection of total "physical" system memory seems to be erroneous, over 30GB, which seems way to large. I don't know how to interpret that.

One report is a shutdown crash. Since you have the Norton Toolbar extension, try not to shut down using the "red X" but always use the menu to Exit.

The fifth report doesn't ring a bell.

This is something of a random assortment of crash reports. Three are OOM, or out-of-memory, problems. Firefox halts when it requests a chunk of memory to perform the next operation and Windows says it isn't available. Total Windows memory usage was recorded as being under 40% at the time, so this seems unusual. But on the other hand, the detection of total "physical" system memory seems to be erroneous, over 30GB, which seems way to large. I don't know how to interpret that. One report is a shutdown crash. Since you have the Norton Toolbar extension, try not to shut down using the "red X" but always use the menu to Exit. The fifth report doesn't ring a bell.

提出問題者

@cor-el I am trying out your fixes right now, albeit some were already in place. I'll let you know how they go.

@jscher2000 It's not incorrect, I run 32GB or RAM. And roger, I'll start using the menu exit. That's kind of silly that Norton would cause you to have to use Exit instead of the normal red X. So it's just a whole bunch of things compounding then, huh?

@cor-el I am trying out your fixes right now, albeit some were already in place. I'll let you know how they go. @jscher2000 It's not incorrect, I run 32GB or RAM. And roger, I'll start using the menu exit. That's kind of silly that Norton would cause you to have to use Exit instead of the normal red X. So it's just a whole bunch of things compounding then, huh?
jscher2000
  • Top 10 Contributor
8900 個解決方法 72805 個答案

32GB, wow. Since Firefox can only use about 3GB of RAM, maybe it really is running out of 32-bit address space? Usually when memory use gets high, Firefox becomes increasingly sluggish. I don't know whether you've noticed that. You could use the Windows 7 Resource Monitor to keep an eye on Firefox from time to time.

32GB, wow. Since Firefox can only use about 3GB of RAM, maybe it really is running out of 32-bit address space? Usually when memory use gets high, Firefox becomes increasingly sluggish. I don't know whether you've noticed that. You could use the Windows 7 Resource Monitor to keep an eye on Firefox from time to time.

提出問題者

@jscher2000 Yeah, it usually starts getting noticeably sluggish around 2GB worth (on the 1.9 end) and ends up eventually crashing right there. Maybe I should close some tabs...

@jscher2000 Yeah, it usually starts getting noticeably sluggish around 2GB worth (on the 1.9 end) and ends up eventually crashing right there. Maybe I should close some tabs...
jscher2000
  • Top 10 Contributor
8900 個解決方法 72805 個答案

有幫助的回覆

At that point, you also could try the three buttons in the "Free memory" section of the internal about:memory page. That may knock off a few hundred megabytes.

As with other about: pages, you can type or paste that into the address bar and press Enter to load it. You also can bookmark it to save time with typing in the future.

At that point, you also could try the three buttons in the "Free memory" section of the internal '''about:memory''' page. That may knock off a few hundred megabytes. ''As with other about: pages, you can type or paste that into the address bar and press Enter to load it. You also can bookmark it to save time with typing in the future.''