X
點擊此處開啟此網站的行動版。

技術支援討論區

.zip being removed when customers download via Firefox

已張貼

Thanks in advance for any insight to this problem. I have a website that sells digital downloads. When customers purchase and download the .zip files via FIREFOX, the .zip is removed from the filename. When this happens, my non-tech customers think the file is "bad" because they receive a message that the file cannot be opened. The workaround is that I walk them through adding .zip to the filename. This is both time consuming and just painful. Not to mention, comments on my forum that my files "don't work" are not helpful. This problem only occurs when using Firefox, all other browsers maintain the .zip extension.

I have opened trouble tickets with my website host (3Dcart) who has responded that the problem lies with the user and not the website.

Any suggestions would be greatly appreciated. Thanks.

Thanks in advance for any insight to this problem. I have a website that sells digital downloads. When customers purchase and download the .zip files via FIREFOX, the .zip is removed from the filename. When this happens, my non-tech customers think the file is "bad" because they receive a message that the file cannot be opened. The workaround is that I walk them through adding .zip to the filename. This is both time consuming and just painful. Not to mention, comments on my forum that my files "don't work" are not helpful. This problem only occurs when using Firefox, all other browsers maintain the .zip extension. I have opened trouble tickets with my website host (3Dcart) who has responded that the problem lies with the user and not the website. Any suggestions would be greatly appreciated. Thanks.

額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.124 Safari/537.36

更多資訊

FredMcD
  • Top 10 Contributor
4308 個解決方法 60487 個答案

Can you please provide a public link so we can check it out?

Other then the extension, the files arrive intact?

Can you please provide a public link so we can check it out? Other then the extension, the files arrive intact?
FredMcD
  • Top 10 Contributor
4308 個解決方法 60487 個答案

Contact one of your Firefox users and ask them to try this;

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Contact one of your Firefox users and ask them to try this; Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?

提出問題者

Here is a public link to one of the files that has been reported as "bad". Again, the only problem is that the .zip is being removed upon download - the file is not really bad.

https://mega.co.nz/#!SAFFQKiT!Oi9nDvoBcjs_-8v6cqCC3lZQLm1jnhPVlFKjYcbarpMFredMcD said

Can you please provide a public link so we can check it out? Other then the extension, the files arrive intact?
Here is a public link to one of the files that has been reported as "bad". Again, the only problem is that the .zip is being removed upon download - the file is not really bad. https://mega.co.nz/#!SAFFQKiT!Oi9nDvoBcjs_-8v6cqCC3lZQLm1jnhPVlFKjYcbarpM''FredMcD [[#answer-740753|said]]'' <blockquote> Can you please provide a public link so we can check it out? Other then the extension, the files arrive intact? </blockquote>

提出問題者

FredMcD said

Contact one of your Firefox users and ask them to try this; Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


I asked this of two random Firefox users and they both could not understand my request. Unfortunately, my customer base is not able to assist with troubleshooting. The other detail that I think is important is that these same customers download without a problem from my competitors websites as well as from my Etsy.com shop - without incident.

''FredMcD [[#answer-740754|said]]'' <blockquote> Contact one of your Firefox users and ask them to try this; Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? </blockquote> I asked this of two random Firefox users and they both could not understand my request. Unfortunately, my customer base is not able to assist with troubleshooting. The other detail that I think is important is that these same customers download without a problem from my competitors websites as well as from my Etsy.com shop - without incident.
FredMcD
  • Top 10 Contributor
4308 個解決方法 60487 個答案

CLEMAIL504 said

Here is a public link to one of the files that has been reported as "bad".

Hmmmmmm. Strange. Very strange. As you can see in the clip, the file downloaded with the proper name. However, while the download was recorded in Firefox Download Manager, the entry disappeared after a few minutes.

I asked this of two random Firefox users and they both could not understand my request.

Can you ask one of them to join us in this forum? They would have to log in to post.

There are many questions to ask, and actions to try to solve this.

''CLEMAIL504 [[#answer-743440|said]]'' <blockquote> Here is a public link to one of the files that has been reported as "bad". </blockquote> Hmmmmmm. Strange. Very strange. As you can see in the clip, the file downloaded with the proper name. '''However,''' while the download was recorded in Firefox Download Manager, the entry disappeared after a few minutes. <blockquote> I asked this of two random Firefox users and they both could not understand my request. </blockquote> Can you ask one of them to join us in this forum? They would have to log in to post. There are many questions to ask, and actions to try to solve this.
jscher2000
  • Top 10 Contributor
8837 個解決方法 72222 個答案

Works for me. For what it's worth, I have Windows set to show ALL file extensions and I have the .zip extension associated with a program rather than handled by Windows as a compressed folder.

I do not have the Mega add-on. Do you know whether that might be a factor?

Works for me. For what it's worth, I have Windows set to show ALL file extensions and I have the .zip extension associated with a program rather than handled by Windows as a compressed folder. I do not have the Mega add-on. Do you know whether that might be a factor?
FredMcD
  • Top 10 Contributor
4308 個解決方法 60487 個答案

I just had a thought.

Note: You may have to enable Show Hidden Folders / Files. as well as turn off Hide Extensions Known File Types.

I just had a thought. '''Note:''' You may have to enable '''Show Hidden Folders / Files.''' as well as turn off '''Hide Extensions Known File Types.'''