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firefox crashes on certain sites at random

已張貼

on certain image hosting sites like pintrest firefox will randomly crash this didnt happen until i had to update, i tried removing and reinstalling flash, i tried making a new profile i am not sure what else to do

on certain image hosting sites like pintrest firefox will randomly crash this didnt happen until i had to update, i tried removing and reinstalling flash, i tried making a new profile i am not sure what else to do

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • Unity Player 4.5.2f1
  • VLC media player Web Plugin 2.1.3

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0

更多資訊

cor-el
  • Top 10 Contributor
  • Moderator
17470 個解決方法 157911 個答案

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support). *Click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. If necessary then you can open <b>about:</b> pages via the location/address bar. See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter

提出問題者

https://crash-stats.mozilla.com/report/index/adf70fbc-e383-4a44-add8-b21e02150508
jscher2000
  • Top 10 Contributor
8692 個解決方法 71041 個答案

I'm not familiar with the Windows functions being called at the time of the crash...

Could you try disabling Firefox from using hardware acceleration? New capabilities enabled in Firefox 37 might be incompatible with your graphic driver software.

"3-bar" menu button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

This takes effect the next time you exit Firefox and start it up again. Any difference?

Since hardware acceleration improves the appearance of fonts and animations, you may want to check your computer manufacturer's website to see whether any graphics card/chipset driver updates are available for your system.

I'm not familiar with the Windows functions being called at the time of the crash... Could you try disabling Firefox from using hardware acceleration? New capabilities enabled in Firefox 37 might be incompatible with your graphic driver software. "3-bar" menu button (or Tools menu) > Options > Advanced On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available" This takes effect the next time you exit Firefox and start it up again. Any difference? Since hardware acceleration improves the appearance of fonts and animations, you may want to check your computer manufacturer's website to see whether any graphics card/chipset driver updates are available for your system.

提出問題者

i already had that turned off

i already had that turned off
jscher2000
  • Top 10 Contributor
8692 個解決方法 71041 個答案

Some users also had to make this change when Firefox 37.0 was released, although 37.0.1 and later are better in this regard:

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box above the list, type or paste d11 and pause while the list is filtered

(3) Double-click the layers.d3d11.disable-warp preference to switch it from false to true

Some users also had to make this change when Firefox 37.0 was released, although 37.0.1 and later are better in this regard: (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful. (2) In the search box above the list, type or paste '''d11''' and pause while the list is filtered (3) Double-click the '''layers.d3d11.disable-warp''' preference to switch it from false to true

提出問題者

didnt work heres the newest one https://crash-stats.mozilla.com/report/index/ab939ec1-e543-4e58-a98c-666ac2150512
jscher2000
  • Top 10 Contributor
8692 個解決方法 71041 個答案

I can't tell what is causing it.

If you wouldn't mind, would you remove the "Updated Ad Blocker" extension and replace it with Adblock Plus? That older extension actually has not been updated for over three years.

https://addons.mozilla.org/firefox/addon/adblock-plus/

I can't tell what is causing it. If you wouldn't mind, would you remove the "Updated Ad Blocker" extension and replace it with Adblock Plus? That older extension actually has not been updated for over three years. https://addons.mozilla.org/firefox/addon/adblock-plus/

提出問題者

ok i removed that one and got the one you suggested and it still crashes should i put up the new crash report?

ok i removed that one and got the one you suggested and it still crashes should i put up the new crash report?

提出問題者

https://crash-stats.mozilla.com/report/index/180db4aa-2860-447c-8cfd-981702150513 heres the newest one
jscher2000
  • Top 10 Contributor
8692 個解決方法 71041 個答案

Looks like the identical problem continuing. In case there is a problem with your Firefox programs folder, could you try this:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(1) Download a fresh installer for Firefox 38.0 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(2) Exit out of Firefox (if applicable).

(3) Rename the program folder

(64-bit Windows folder names)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(32-bit Windows folder names)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.

Any improvement?

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins
Looks like the identical problem continuing. In case there is a problem with your Firefox programs folder, could you try this: '''Clean Reinstall''' We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed. (1) Download a fresh installer for Firefox 38.0 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.) (2) Exit out of Firefox (if applicable). (3) Rename the program folder ''(64-bit Windows folder names)'' C:\Program Files (x86)\Mozilla Firefox to C:\Program Files (x86)\OldFirefox ''(32-bit Windows folder names)'' C:\Program Files\Mozilla Firefox to C:\Program Files\OldFirefox (4) Run the installer you downloaded in #1. It should automatically connect to your existing settings. Any improvement? Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders: * \OldFirefox\Plugins * \OldFirefox\browser\plugins
cor-el
  • Top 10 Contributor
  • Moderator
17470 個解決方法 157911 個答案

Try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

Try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

提出問題者

well i did the clean install thing....but now i have another problem i made sure to make a copy of my profile so i can switch the bookmarks n such however when i transferred the files to the new profile i got everything back......except my bookmarks

well i did the clean install thing....but now i have another problem i made sure to make a copy of my profile so i can switch the bookmarks n such however when i transferred the files to the new profile i got everything back......except my bookmarks

提出問題者

and it didnt stop the crashes

and it didnt stop the crashes

提出問題者

i tried seeing if the same thing would happen on internet explorer and everything worked fine.......

i tried seeing if the same thing would happen on internet explorer and everything worked fine.......
jscher2000
  • Top 10 Contributor
8692 個解決方法 71041 個答案

At what point did you create a new profile? That is not part of the Clean Reinstall procedure.

If you copied over the bookmarkbackups folder, you can try restoring a backup. This article has the steps: Restore bookmarks from backup or move them to another computer.

At what point did you create a new profile? That is not part of the Clean Reinstall procedure. If you copied over the bookmarkbackups folder, you can try restoring a backup. This article has the steps: [[Restore bookmarks from backup or move them to another computer]].

提出問題者

ok i got my bookmarks back but it still crashes to make extra sure nothing was wrong i deleted all mozilla files then reinstalled it. should i put up the most recent crash?

ok i got my bookmarks back but it still crashes to make extra sure nothing was wrong i deleted all mozilla files then reinstalled it. should i put up the most recent crash?
jscher2000
  • Top 10 Contributor
8692 個解決方法 71041 個答案

Sure, it might be the same, but it's worth checking whether it's the same crash signature.

Sure, it might be the same, but it's worth checking whether it's the same crash signature.

提出問題者

https://crash-stats.mozilla.com/report/index/4726e583-1540-4117-816c-e039a2150515

提出問題者

so since no one can solve this what do i do? switch browsers? this only happened after the update

so since no one can solve this what do i do? switch browsers? this only happened after the update
jscher2000
  • Top 10 Contributor
8692 個解決方法 71041 個答案

Do you want to try Firefox 38.0.1, an emergency bug fix version released on Thursday? https://www.mozilla.org/firefox/all/

Do you want to try Firefox 38.0.1, an emergency bug fix version released on Thursday? https://www.mozilla.org/firefox/all/