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When some windows open in the browser or external (like the download, save open window) I cannot interact with the window. This forces me to use IE to do these

已張貼

When some windows open in the Firefox browser, either imbedded in the browser or external to the browser (like the download window) I am unable to interact with the window. I cannot enter text and I cannot make any selections in the window. This forces me to use IE to do these kinds of things. I have checked all Firefox options, comparing them to my partner's laptop and they are all the same and her laptop does not have this problem.

When some windows open in the Firefox browser, either imbedded in the browser or external to the browser (like the download window) I am unable to interact with the window. I cannot enter text and I cannot make any selections in the window. This forces me to use IE to do these kinds of things. I have checked all Firefox options, comparing them to my partner's laptop and they are all the same and her laptop does not have this problem.

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape
  • Version 5.41.2.0
  • Google Update
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Shockwave Flash 17.0 r0
  • 5.1.30514.0
  • NPWLPG
  • iTunes Detector Plug-in

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:37.0) Gecko/20100101 Firefox/37.0

更多資訊

FredMcD
  • Top 10 Contributor
4344 個解決方法 61109 個答案

Is this with all windows? When you move the mouse around the web page, does it react to links and other things on the page?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Is this with all windows? When you move the mouse around the web page, does it react to links and other things on the page? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?

提出問題者

Here's just one example. When I go to the Vermont Department of Taxes web page (http://www.state.vt.us/tax/index.shtml) to check on the status of my refund and I click on the link in the upper right corner (What is the status of my tax filing or refund?) the window opens in which you enter identifying info like SS#. I cannot interact at all with that window; I am unable to select anything or enter any text. If I do this using IE it works just fine, but with Firefox I can't do anything.

Here's just one example. When I go to the Vermont Department of Taxes web page (http://www.state.vt.us/tax/index.shtml) to check on the status of my refund and I click on the link in the upper right corner (''What is the status of my tax filing or refund''?) the window opens in which you enter identifying info like SS#. I cannot interact at all with that window; I am unable to select anything or enter any text. If I do this using IE it works just fine, but with Firefox I can't do anything.
FredMcD
  • Top 10 Contributor
4344 個解決方法 61109 個答案

I checked the site, and that link. No problem for me.

https://secure.vermont.gov/TAX/refund/ Filing and Refund Status

I checked the site, and that link. No problem for me. https://secure.vermont.gov/TAX/refund/ Filing and Refund Status
FredMcD
  • Top 10 Contributor
4344 個解決方法 61109 個答案

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?
cor-el
  • Top 10 Contributor
  • Moderator
17777 個解決方法 160795 個答案

Can you use the Tab key to go to the input fields?

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)
Can you use the Tab key to go to the input fields? You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Hold down the Shift key and left-click the Reload button *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (Mac)