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Unknown error while Syncing (Anti Aliasing tuner)

  • 2 回覆
  • 2 有這個問題
  • 3 次檢視
  • 最近回覆由 TID91

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I'm contineously getting the Unknown Error while syncing. I also tried to refresh Firefox, but after the download of the extensions It get stuck again.

I checked the sync logs: http://pastebin.com/Zi1s4mUG

The most important thing seems to be this line: 1430052240908 Sync.Store.Addons WARN Encountered exception: Error: Add-on not found after install: aatuner@hotmint.com

I think it refers to an addon I installed years ago on my other Windows Platform: https://addons.mozilla.org/en-Us/firefox/addon/anti-aliasing-tuner/

The addon is probably downloade anyway even if It's for Windows and not for Mac.

Any tips?

I'm contineously getting the Unknown Error while syncing. I also tried to refresh Firefox, but after the download of the extensions It get stuck again. I checked the sync logs: http://pastebin.com/Zi1s4mUG The most important thing seems to be this line: 1430052240908 Sync.Store.Addons WARN Encountered exception: Error: Add-on not found after install: aatuner@hotmint.com I think it refers to an addon I installed years ago on my other Windows Platform: https://addons.mozilla.org/en-Us/firefox/addon/anti-aliasing-tuner/ The addon is probably downloade anyway even if It's for Windows and not for Mac. Any tips?

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This problem can sometimes be fixed using the Refresh feature (called "Reset" in older Firefox versions). This will set Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

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Thanks for your answer,

The refresh did not solved my problem at the time I tried it: after the refresh and the download of addons I got the same error.

Anyway at the moment the issue is not popping out anymore. The error log for sync has the last entry to Yesterday. And if I do Tools > Sync Now no errors are displayed. I think it solved by himself.

(In facts It started popping out suddendly, I didn't change any configuration, and now it stopped popping out).

I'll update if there are any chances.

由 TID91 於 修改