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技術支援討論區

Firefox has crashed 45 times in 24 hrs.

已張貼

I am working from a brand new instal of Windows; also new video card, processor, hard drive. Last night Firefox was crashing every five minutes. It crashed once before I put on my addons, and multiple times after (somewhere around 30 times). I tried rolling back to an older version of Firefox and that crashed as well. It will either crash on startup, or it will open my tabs and then shut down.

Here is the information that might be helpful: https://crash-stats.mozilla.com/report/index/bp-864db5b8-b866-4d20-9f60-913862150406

I ran Firefox reset to get rid of my add-ons, but they were: Extensions: Adblock plus 2.6.9, Amazon Smile 1button for Firefox, Norton Toolbar 2014.7.12.7, reddit enhancement suite 4.5.4, abd speed dial [fvd] 6.6.7.

Theme: Fractal Frost

Plugins: OpenH264 Video by Cisco 1.3 (always activate); Shockwave flash 13.0.0.277 (always); NVIDIA 3d vision 7.17.13.4788 (ask to activate) - 2 of these, one Vision and one Vision Streaming; and WildTangent Games (never activate/disabled).

It has crashed at least 3 times since I reset Firefox.

I am working from a brand new instal of Windows; also new video card, processor, hard drive. Last night Firefox was crashing every five minutes. It crashed once before I put on my addons, and multiple times after (somewhere around 30 times). I tried rolling back to an older version of Firefox and that crashed as well. It will either crash on startup, or it will open my tabs and then shut down. Here is the information that might be helpful: https://crash-stats.mozilla.com/report/index/bp-864db5b8-b866-4d20-9f60-913862150406 I ran Firefox reset to get rid of my add-ons, but they were: Extensions: Adblock plus 2.6.9, Amazon Smile 1button for Firefox, Norton Toolbar 2014.7.12.7, reddit enhancement suite 4.5.4, abd speed dial [fvd] 6.6.7. Theme: Fractal Frost Plugins: OpenH264 Video by Cisco 1.3 (always activate); Shockwave flash 13.0.0.277 (always); NVIDIA 3d vision 7.17.13.4788 (ask to activate) - 2 of these, one Vision and one Vision Streaming; and WildTangent Games (never activate/disabled). It has crashed at least 3 times since I reset Firefox.

被選擇的解決方法

I appreciate the replies. The same day I posted this, Norton started throwing up errors too. We uninstalled and reinstalled it, but it seemed like there were several things wrong so we ended up wiping the hard drive again. I haven't tried downloading Firefox again yet since Norton has again given me errors. I appreciate this help. It isn't really solved but I don't want people to feel they need to come in and keep trying to figure it out. I still don't know what has gone on.

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 13.0 r0
  • 5.1.30514.0
  • WildTangent Games App V2 Presence Detector

應用程式

  • Firefox 37.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/37.0.1/WINNT/en-US/

擴充套件

  • Norton Toolbar 2014.7.12.7 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA GeForce GTX 750
  • adapterDescription2:
  • adapterDeviceID: 0x1381
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 1381196e
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 3-13-2015
  • driverDate2:
  • driverVersion: 9.18.13.4788
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
user293 39 個解決方法 279 個答案

Can you please post a few more of the crash report id's? Having multiple id's helps to find patterns in the crash reports.

Also, can you try to start firefox in safe mode and see if the problem goes away (hold down the shift key while opening firefox)? This disables a few things that might be the cause of the problem.

Can you please post a few more of the crash report id's? Having multiple id's helps to find patterns in the crash reports. Also, can you try to start firefox in safe mode and see if the problem goes away (hold down the shift key while opening firefox)? This disables a few things that might be the cause of the problem.

提出問題者

Here are the five most recent: bp-d10305e9-1441-4b47-97fd-a9ee92150406 bp-d280621a-cb2c-4d43-916f-6a1892150406 bp-439da9ff-2b38-4aa8-ae32-eb5f02150406 bp-1a8aa56d-9996-4794-a25c-75db32150406 bp-66971b4e-1ade-4b9d-b5d3-db1282150406

I have started it in safe mode a couple of times, and it has still crashed. It has been stable longer, but it did still crash.

Here are the five most recent: bp-d10305e9-1441-4b47-97fd-a9ee92150406 bp-d280621a-cb2c-4d43-916f-6a1892150406 bp-439da9ff-2b38-4aa8-ae32-eb5f02150406 bp-1a8aa56d-9996-4794-a25c-75db32150406 bp-66971b4e-1ade-4b9d-b5d3-db1282150406 I have started it in safe mode a couple of times, and it has still crashed. It has been stable longer, but it did still crash.

由 cor-el 於 修改

提出問題者

I tried creating a new profile; here are the three crashes right after I did that.

bp-fed2134d-8977-4eb3-ba0f-91f332150407 bp-d19a2634-7bcc-4c2e-be3f-ad6202150407 bp-db545c17-2a05-4202-b3dc-349c92150407

I am using Norton 360 (not my choice, my husband put it on to be "nice"). It pops up with gmpopemh264.dll is safe almost every time I open Firefox. I know that's related to a video plugin because I put it in Google but Firefox's main support page doesn't name Norton as one of the ones that Firefox has problems with.

I tried creating a new profile; here are the three crashes right after I did that. bp-fed2134d-8977-4eb3-ba0f-91f332150407 bp-d19a2634-7bcc-4c2e-be3f-ad6202150407 bp-db545c17-2a05-4202-b3dc-349c92150407 I am using Norton 360 (not my choice, my husband put it on to be "nice"). It pops up with gmpopemh264.dll is safe almost every time I open Firefox. I know that's related to a video plugin because I put it in Google but Firefox's main support page doesn't name Norton as one of the ones that Firefox has problems with.

由 cor-el 於 修改

user293 39 個解決方法 279 個答案

Not really sure why this is happening. This is apparently an issue with the jit compiler but according to http://kb.mozillazine.org/Firefox_crashes that is disabled in safe mode, so this shouldn't be crashing?

Not really sure why this is happening. This is apparently an issue with the jit compiler but according to http://kb.mozillazine.org/Firefox_crashes that is disabled in safe mode, so this shouldn't be crashing?
user293 39 個解決方法 279 個答案

I've escalated this question so more people should be looking at this soon. You should receive a response within the next 72 hours.

I've escalated this question so more people should be looking at this soon. You should receive a response within the next 72 hours.
guigs 1072 個解決方法 11697 個答案

有幫助的回覆

SpyGlassez said

I tried creating a new profile; here are the three crashes right after I did that. https://crash-stats.mozilla.com/report/index/bp-fed2134d-8977-4eb3-ba0f-91f332150407 https://crash-stats.mozilla.com/report/index/bp-d19a2634-7bcc-4c2e-be3f-ad6202150407 https://crash-stats.mozilla.com/report/index/bp-db545c17-2a05-4202-b3dc-349c92150407 I am using Norton 360 (not my choice, my husband put it on to be "nice"). It pops up with gmpopemh264.dll is safe almost every time I open Firefox.

The one factor that is necessary to eliminate the cause of the crashes is temporarily disabling Norton. If it crashes with it off, then we have ourselves a reproducible bug-> note to self jandern <-

When you disable, also try these steps: https://support.norton.com/sp/en/us/h.../kb20100122090203EN_EndUserProfile_en_us -> note to self follow up with jimb and till-> Rather disable the toolbar

I have confirmed that this is not an JIT issue since it does crash in Safe Mode. We will need to file a new bug with the steps to reproduce.

So Far I have these steps:

  1. Create a new profile
  2. Launch Firefox from start menu
  3. Crashes

With the new crashes, please list them separately with Norton on and Norton off, this will sift between the two signatures seen as well.

Thank you!!!!

''SpyGlassez [[#answer-714497|said]]'' <blockquote> I tried creating a new profile; here are the three crashes right after I did that. https://crash-stats.mozilla.com/report/index/bp-fed2134d-8977-4eb3-ba0f-91f332150407 https://crash-stats.mozilla.com/report/index/bp-d19a2634-7bcc-4c2e-be3f-ad6202150407 https://crash-stats.mozilla.com/report/index/bp-db545c17-2a05-4202-b3dc-349c92150407 I am using Norton 360 (not my choice, my husband put it on to be "nice"). It pops up with gmpopemh264.dll is safe almost every time I open Firefox. </blockquote> The one factor that is necessary to eliminate the cause of the crashes is temporarily disabling Norton. If it crashes with it off, then we have ourselves a reproducible bug-> note to self jandern <- When you disable, also try these steps: [https://support.norton.com/sp/en/us/home/current/solutions/kb20100122090203EN_EndUserProfile_en_us] -> note to self follow up with jimb and till-> Rather disable the toolbar I have confirmed that this is not an JIT issue since it does crash in Safe Mode. We will need to file a new bug with the steps to reproduce. So Far I have these steps: # Create a new profile # Launch Firefox from start menu # Crashes With the new crashes, please list them separately with Norton on and Norton off, this will sift between the two signatures seen as well. Thank you!!!!

由 guigs 於 修改

FredMcD
  • Top 10 Contributor
4306 個解決方法 60440 個答案

有幫助的回覆

Download the current full installer for your Norton programs.

Download and run the Norton Removal Tool to uninstall your Norton product

After rebooting the computer, run the full installers.

Download the current full installer for your Norton programs. '''[https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us Download and run the Norton Removal Tool to uninstall your Norton product]''' After rebooting the computer, run the full installers.

選擇的解決方法

I appreciate the replies. The same day I posted this, Norton started throwing up errors too. We uninstalled and reinstalled it, but it seemed like there were several things wrong so we ended up wiping the hard drive again. I haven't tried downloading Firefox again yet since Norton has again given me errors. I appreciate this help. It isn't really solved but I don't want people to feel they need to come in and keep trying to figure it out. I still don't know what has gone on.

I appreciate the replies. The same day I posted this, Norton started throwing up errors too. We uninstalled and reinstalled it, but it seemed like there were several things wrong so we ended up wiping the hard drive again. I haven't tried downloading Firefox again yet since Norton has again given me errors. I appreciate this help. It isn't really solved but I don't want people to feel they need to come in and keep trying to figure it out. I still don't know what has gone on.
guigs 1072 個解決方法 11697 個答案

HI SpyGlassez, It really is no trouble searching for the root cause, if it ends up being something that we can fix, it will also help others. I very much thank you for reporting this issue. :-)Until next time.

HI SpyGlassez, It really is no trouble searching for the root cause, if it ends up being something that we can fix, it will also help others. I very much thank you for reporting this issue. :-)Until next time.