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技術支援討論區

Ever since FF 36.0.1 update malicious websites are opening FF. Example: http://www.yousftware.com/kLBqRyPx/videoupdater?SiteID=278

已張貼

Ever since the FF 36.0.1 'update' suspicious websites are opening FF 36.0.1 windows in the background. Example: http://www.yousftware.com/kLBqRyPx/videoupdater?SiteID=278 which is reported as a malicious site by Malwarbytes AND Avast! Internet Security is somehow able to get into FF and open windows.

Ever since the FF 36.0.1 'update' suspicious websites are opening FF 36.0.1 windows in the background. Example: http://www.yousftware.com/kLBqRyPx/videoupdater?SiteID=278 which is reported as a malicious site by Malwarbytes AND Avast! Internet Security is somehow able to get into FF and open windows.

被選擇的解決方法

Mal-ware can come from anywhere. Did you do the update thru Mozilla?

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • Dragon NaturallySpeaking Rich Internet Application Support - Plugin
  • Foxit Reader Plug-In For Firefox and Netscape
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0
  • iTunes Detector Plug-in

應用程式

  • Firefox 36.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/36.0.1/WINNT/en-US/

擴充套件

  • Adblock Plus 2.6.8 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Avast Online Security 10.1.0.170 (wrc@avast.com)
  • Dragon NaturallySpeaking Rich Internet Application Support 1.0.0.9 (jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack)
  • SmoothWheel (AMO) 0.45.8.20130519.3 ({5F590AA2-1221-4113-A6F4-A4BB62414FAC})
  • Video Downloader professional 1.97.36 (ffext_basicvideoext@startpage24)
  • X-notifier 3.5.5 ({37fa1426-b82d-11db-8314-0800200c9a66})
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: ATI Mobility Radeon HD 4200 Series
  • adapterDescription2:
  • adapterDeviceID: 0x9712
  • adapterDeviceID2:
  • adapterDrivers: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 3-15-2010
  • driverDate2:
  • driverVersion: 8.712.2.1000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 4200 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4272 個解決方法 59919 個答案

選擇的解決方法

Mal-ware can come from anywhere. Did you do the update thru Mozilla?

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Mal-ware can come from anywhere. Did you do the update thru Mozilla? Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus [http://www.microsoft.com/security/pc-security/windows8.aspx#antivirus built-in] already. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!
FredMcD
  • Top 10 Contributor
4272 個解決方法 59919 個答案

Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

'''[https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/ Adblock Plus]''' {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

提出問題者

Regret I left out that I have Adblock Plus installed and active in FF.

Regret I left out that I have Adblock Plus installed and active in FF.
FredMcD
  • Top 10 Contributor
4272 個解決方法 59919 個答案

Have you run the mal-ware scans?

Have you run the mal-ware scans?

提出問題者

Well, I have run Malwarebytes--paid subscription that loads with Windows--ZERO results; Avast! Internet Security--paid subscription that loads with Windows--ZERO results; downloaded and ran Microsoft Safety Scanner--ZERO results; downloaded and ran AdwCleaner--said there were eight .vir files--quarantined them; downloaded and ran Hitman Pro--found six tracking cookies--set them to blocked, and then deleted all cookie files.

So, wait and see if it happens again.

Thanks for the tips.

Well, I have run Malwarebytes--paid subscription that loads with Windows--ZERO results; Avast! Internet Security--paid subscription that loads with Windows--ZERO results; downloaded and ran Microsoft Safety Scanner--ZERO results; downloaded and ran AdwCleaner--said there were eight .vir files--quarantined them; downloaded and ran Hitman Pro--found six tracking cookies--set them to blocked, and then deleted all cookie files. So, wait and see if it happens again. Thanks for the tips.
guigs 1072 個解決方法 11697 個答案

@JohnQM in follow up for the escalation request, can you confirm that the malware scans have minimized the issue you were originally running into?

@JohnQM in follow up for the escalation request, can you confirm that the malware scans have minimized the issue you were originally running into?

提出問題者

I have not had a recurrence, so far. I will report back if it reoccurs.

I have not had a recurrence, so far. I will report back if it reoccurs.