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技術支援討論區

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none of my pages or files will open

已張貼

I asked this last week but maybe I didn't explain properly. When I open Firefox on my desktop, the webpage itself does not appear, only the shortcut in the taskbar. If I click that, it looks like the page opens in a smaller version and then flies off to the right. I have no way of reaching menu items that were recommended to fix this because I have no access to the page, thus no menu.

Also, now that I've been fiddling with some other suggestions, I can no open any of my files. Again, if I click on the shortcut, the page appears to fly off the screen and now I have no access to anything.

I thought of reinstalling Firefox -- is this a possible solution? If I do reinstall, will I lose my bookmarks, or would I still be able to access them from "Favorites"? I'm doing research and my bookmarks are extensive.

I asked this last week but maybe I didn't explain properly. When I open Firefox on my desktop, the webpage itself does not appear, only the shortcut in the taskbar. If I click that, it looks like the page opens in a smaller version and then flies off to the right. I have no way of reaching menu items that were recommended to fix this because I have no access to the page, thus no menu. Also, now that I've been fiddling with some other suggestions, I can no open any of my files. Again, if I click on the shortcut, the page appears to fly off the screen and now I have no access to anything. I thought of reinstalling Firefox -- is this a possible solution? If I do reinstall, will I lose my bookmarks, or would I still be able to access them from "Favorites"? I'm doing research and my bookmarks are extensive.

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.12
  • Citrix Receiver Plugin (Win32)
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0
  • WildTangent Games App V2 Presence Detector
  • NPWLPG

應用程式

  • Firefox 34.0.5
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/

擴充套件

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Norton Toolbar 2012.5.29.2 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: AMD Radeon HD 7520G
  • adapterDescription2:
  • adapterDeviceID: 0x9990
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 06981025
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 2-29-2012
  • driverDate2:
  • driverVersion: 8.941.4.1000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7520G Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.places.smartBookmarksVersion: 7
  • browser.search.param.yahoo-fr: w3i&type=W3i_DS,157,0_0,Search,20140101,20030,0,85,0
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
  • browser.startup.homepage_override.buildID: 20141126041045
  • browser.startup.homepage_override.mstone: 34.0.5
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0.5
  • font.internaluseonly.changed: False
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: http://search.yahoo.com/search?p={searchTerms}&ei=UTF-8&fr=w3i&type=W3i_DS,157,0_0,Search,20140101,20030,0,85,0
  • media.gmp-gmpopenh264.lastUpdate: 1426205729
  • media.gmp-gmpopenh264.version: 1.3
  • media.gmp-manager.lastCheck: 1426205710
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1426253176
  • places.history.expiration.transient_current_max_pages: 93360
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 3
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1426026198

其他

  • User JS: 是
  • 輔助功能: 否
philipp
  • Top 25 Contributor
  • Moderator
5330 個解決方法 23532 個答案

hello, please post any additional information into the topic that you have created originally at https://support.mozilla.org/en-US/questions/1051421 instead of asking a new question. otherwise it will be difficult to follow along and help effectively. thank you!

hello, please post any additional information into the topic that you have created originally at https://support.mozilla.org/en-US/questions/1051421 instead of asking a new question. otherwise it will be difficult to follow along and help effectively. thank you!