搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Firefox crashes

more options

I don't know why my adobe crashed. Please fix.

所有回覆 (1)

more options

Sorry to hear that your Firefox is crashing. To help us understand the issue, we need some more data from you.

When Firefox crashes, it usually records information about what was happening at that moment and shows you the Crash Reporter. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the last section of this support article "Troubleshoot Firefox crashes (closing or quitting unexpectedly)" for steps to get those crash report IDs, and then post some of the recent ones here.

If that's not possible because Firefox crashes too quickly, have you tried Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?