X
點擊此處開啟此網站的行動版。

技術支援討論區

Firefox crashes upon bootup

已張貼

Crash ID: bp-0b55d86e-8a82-473d-a53c-5d6d12150304

Can't start, even in safe mode. A window shows up and it keeps going to the Mozilla Crash Reporter.

Performed all the steps in https://support.mozilla.org/en-US/kb/firefox-keeps-crashing-startup, including removing program and all Firefox %apdata% folders.

Crash ID: bp-0b55d86e-8a82-473d-a53c-5d6d12150304 Can't start, even in safe mode. A window shows up and it keeps going to the Mozilla Crash Reporter. Performed all the steps in https://support.mozilla.org/en-US/kb/firefox-keeps-crashing-startup, including removing program and all Firefox %apdata% folders.

額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36

更多資訊

AdapterDeviceID: 0x0046
AdapterDriverVersion: 8.15.10.1986
AdapterSubsysID: 140a103c
AdapterVendorID: 0x8086
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0
AvailablePageFile: 5616812032
AvailablePhysicalMemory: 1785638912
AvailableVirtualMemory: 3936124928
BIOS_Manufacturer: Insyde
BlockedDllList:
BreakpadReserveAddress: 52035584
BreakpadReserveSize: 67108864
BuildID: 20150222232811
CrashTime: 1425510144
EMCheckCompatibility: true
Email:
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1425510093
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 140a103c, AdapterDriverVersion: 8.15.10.1986
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 14
StartupTime: 1425510142
SystemMemoryUsePercentage: 56
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 8166064128
TotalPhysicalMemory: 4083982336
TotalVirtualMemory: 4294836224
URL:
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 36.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.

FredMcD
  • Top 10 Contributor
4260 個解決方法 59653 個答案

The crash report flagged these programs;

igd10umd32.dll = Intel(R) Graphics Technology

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection


Check for updates to the graphics.

Run the Symantec updater. Also, open the options of your protection programs, and tell them to leave the browsers alone.


Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

The crash report flagged these programs; igd10umd32.dll = Intel(R) Graphics Technology IPSEng32.dll = Symantec Intrusion Detection IPSLdr32.dll = Symantec Intrusion Detection ------------------- Check for updates to the graphics. Run the Symantec updater. Also, open the options of your protection programs, and tell them to leave the browsers alone. ------------------------- Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}