Firefox Developer Edition won't launch (Win7 64-bit)
Hi,
I am running Windows 7 64-bit with the latest Windows updates. When I click the icon to launch Firefox Developer Edition, it will not launch and immediately open the Mozilla Crash Reporter. Details from the Crash reporter are below.
Things I have tried: -Booting into Safe Mode by holding Shift key. -Run Windows Memory Diagnostics (returned no errors). -Updated Windows to latest updates. -Perform a clean re-install (uninstall Firefox, deleting profiles, clearing keys from Windows Registry). -Closed my antivirus (Kaspersky) before launching.
No matter what I do, FDE will crash at launch. Regular Firefox works just fine (which is odd to me). FDE works just fine with my same sync profile and same plugins on my Macbook Pro, but on my Windows 7 machine it crashes every time.
Please help! I love Firefox Developer Edition.
-Rommel.
AdapterDeviceID: 0x6719 AdapterDriverVersion: 8.850.0.0 AdapterSubsysID: 00000000 AdapterVendorID: 0x1002 Add-ons: content_blocker_663BE84DBCC949E88C7600F63CA7F098%40kaspersky.com:4.5.1.379,virtual_keyboard_07402848C2F6470194F131B0F3DE025E%40kaspersky.com:4.5.1.379,online_banking_08806E753BE44495B44E90AA2513BDC5%40kaspersky.com:4.5.1.379,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0a2 AvailablePageFile: 14740545536 AvailablePhysicalMemory: 6482825216 AvailableVirtualMemory: 4038242304 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 46923776 BreakpadReserveSize: 67108864 BuildID: 20150301004021 CrashTime: 1425240189 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1425239399 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6719, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.850.0.0
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: aurora SecondsSinceLastCrash: 493 StartupTime: 1425240189 SystemMemoryUsePercentage: 24 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 17104310272 TotalPhysicalMemory: 8553099264 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 38.0a2 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
被選擇的解決方法
ok thanks - this looks like a crash related to graphics/hardware acceleration. as a first step please try updating your graphics driver through the graphic chip's vendors homepage
or in case this doesn't solve the issue or there is no new version available at the moment, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
從原來的回覆中察看解決方案 👍 0所有回覆 (5)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
philipp said
Open the most recent 5 files with a text editor and copy the IDs.
Hi philipp,
Sure. Here they are:
- Crash ID: bp-2d503908-690e-4484-a713-ad1542150301
- Crash ID: bp-abaedf21-12d1-4993-8629-394c82150301
- Crash ID: bp-658e469b-b88c-4fd6-bcee-9982a2150301
- Crash ID: bp-5434c4f0-a180-47ef-9682-3647d2150301
- Crash ID: bp-9bebe75c-2b0d-47c8-a5f5-d10e62150301
-Rommel.
選擇的解決方法
ok thanks - this looks like a crash related to graphics/hardware acceleration. as a first step please try updating your graphics driver through the graphic chip's vendors homepage
or in case this doesn't solve the issue or there is no new version available at the moment, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
philipp said
ok thanks - this looks like a crash related to graphics/hardware acceleration. as a first step please try updating your graphics driver through the graphic chip's vendors homepage or in case this doesn't solve the issue or there is no new version available at the moment, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect). Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Hi Philipp,
Thanks for your help so far. I really appreciate it.
I have installed the latest drivers for my graphics card. I am unable to start Firefox in Safe Mode. I hold Shift and click the FirefoxDeveloperEdition and I get the Mozilla Crash Reporter just the same. Is there another way to enable Safe Mode or maybe disable hardware acceleration?
This is the latest Crash Report after I updated my graphics card drivers and rebooted: Crash ID: bp-ae23e8f6-35c5-40df-83f8-4b2992150301
-Rommel.
Hmm, Microsoft DirectX Diagnostic Tool also crashes and some of my games refuse to launch. It does seem like the issue has to do with my display drivers.