turning off hardware acceleration fixed my image loading issue. is there another way around this? 的最新解答https://support.mozilla.org/zh-TW/questions/10489722015-03-21T23:13:10-07:00Marking this as resolved. If I have problems with Nightly, or i see a stable driver update which res2015-03-21T23:13:10-07:00jasoncollege24https://support.mozilla.org/zh-TW/questions/1048972?page=2#answer-707510<p>Marking this as resolved. If I have problems with Nightly, or i see a stable driver update which resolves the issues, I will post in this thread to provide updated information.
</p><p>Thank you for the help!
</p>jasoncollege24 said
Since I believe this issue overall to be a driver related issue, I'm not sure 2015-03-14T08:19:04-07:00John99https://support.mozilla.org/zh-TW/questions/1048972?page=2#answer-703903<p><em>jasoncollege24 <a href="#answer-702595" rel="nofollow">said</a></em>
</p>
<blockquote>
Since I believe this issue overall to be a driver related issue, I'm not sure if it's worth dealing with version regression here too much. The images are fixed in nightly, which will eventually make it to release, so I think next is just to wait for nvidia to properly help me troubleshoot their drivers.
Do you want to keep this open, or mark it as resolved?
</blockquote>
<p>May as well mark it as solved. Rather odd though that you need to use Nightly. You can always reopen the thread if Fx39 stops working.
</p><p>As for Fx39 on the Nightly channel I checked and flipping prefs did not allow me to opt for FlashPlayer on YouTube, but using this addon
</p>
<ul><li> <em>YouTube Flash Video Player</em> <a href="https://addons.mozilla.org/firefox/addon/youtube-flash-video-player/" rel="nofollow">https://addons.mozilla.org/firefox/addon/youtube-flash-video-player/</a>
</li></ul>
<p>does allow Flash Player to be used.
</p>I've always had trouble when updating Nvidia drivers so I would prefer to wait also to see if an upd2015-03-11T16:01:38-07:00LexieMachttps://support.mozilla.org/zh-TW/questions/1048972?page=2#answer-702775<p>I've always had trouble when updating Nvidia drivers so I would prefer to wait also to see if an update fixes this.
</p><p>It's not always easy for me to fix these kind of things because I'm not that much of a techie and I usually have to do time consuming research.
</p><p>But thanks for all the posts about it. I'll keep watching the thread.
</p>Since I believe this issue overall to be a driver related issue, I'm not sure if it's worth dealing 2015-03-11T09:06:42-07:00jasoncollege24https://support.mozilla.org/zh-TW/questions/1048972?page=2#answer-702595<p>Since I believe this issue overall to be a driver related issue, I'm not sure if it's worth dealing with version regression here too much. The images are fixed in nightly, which will eventually make it to release, so I think next is just to wait for nvidia to properly help me troubleshoot their drivers.
</p><p>Do you want to keep this open, or mark it as resolved?
</p>ok I was wrong. It doesn't let you change it from youtube in Nightly. I looked into the browser conf2015-03-11T09:04:20-07:00jasoncollege24https://support.mozilla.org/zh-TW/questions/1048972?page=2#answer-702594<p>ok I was wrong. It doesn't let you change it from youtube in Nightly. I looked into the browser config, and didn't see
</p><p>media.mediasource.youtubeonly
</p><p>but the other two options are set to true.
</p><p>I've gotten firefox 36.01 to switch to HTML5 for youtube playback using the following URL
</p><p><a href="https://www.youtube.com/html5" rel="nofollow">https://www.youtube.com/html5</a>
</p><p>Since the youtube issue is fixed with the html5 player work around, I'll stick with it, and keep HW acceleration turned off in advanced settings so the pictures don't break.
</p>mhm i know HTML5 is the wave of the future. Good stuff.
I found where I can make the change right in2015-03-11T08:50:55-07:00jasoncollege24https://support.mozilla.org/zh-TW/questions/1048972?page=2#answer-702585<p>mhm i know HTML5 is the wave of the future. Good stuff.
</p><p>I found where I can make the change right in youtube to change it, but it's not readily available to find. I'll test flash player in nightly, and let you know what i find.
</p>Nightly is not intended for day to day use. However I usually use Aurora as the default working bow2015-03-11T04:31:52-07:00John99https://support.mozilla.org/zh-TW/questions/1048972?page=2#answer-702411<p>Nightly is not intended for day to day use. However I usually use Aurora as the default working bowser, and that is also not entirely intended for regular use, but it is more stable than Nightly. It is rare to get complete breakages or data loss issues on Aurora.
</p><p>HTML5 will be the way forward. You may be interested in
</p>
<ul><li> <a href="http://mozilla.github.io/shumway/" rel="nofollow">http://mozilla.github.io/shumway/</a>
</li><li><a href="https://developer.mozilla.org/en-US/Apps/Build/Audio_and_video_delivery/Live_streaming_web_audio_and_video#Media_Source_Extensions_%28MSE%29" rel="nofollow">https://developer.mozilla.org/en-US/Apps/Build/Audio_and_video_delivery/Live_streaming_web_audio_and_video#Media_Source_Extensions_%28MSE%29</a>
</li><li><a href="https://addons.mozilla.org/en-US/firefox/addon/youtube-flash-video-player/" rel="nofollow">https://addons.mozilla.org/en-US/firefox/addon/youtube-flash-video-player/</a>
</li></ul>
<p>I will look at YouTube in Windows &amp; Nightly sometime over the next few days. Without the addon the prefs to change if you wish to test FlashPlayer on YouTube are I think
</p><pre>media.mediasource.enabled
media.mediasource.youtubeonly
media.mediasource.mp4.enabled
</pre>
<p>Or it probably still works spoofing the UAS of earlier Firerfox versions.
</p>Nightly 39 is using the HTML5 video player when playing videos on youtube (Primary source of video 2015-03-11T02:42:32-07:00jasoncollege24https://support.mozilla.org/zh-TW/questions/1048972?page=2#answer-702378<p>Nightly 39 is using the HTML5 video player when playing videos on youtube (Primary source of video streaming) firefox 36.0 was using adobe flash to play video content.
</p><p>With hardware acceleration turned on in Nightly 39.0a1 the HTML5 video player does not appear to cause system lock ups during video playback.
</p><p>I still do not know whether adobe flash player's hardware acceleration feature would cause lock ups in Nightly, as youtube didn't give me the option to mess with it upon right clicking the video.
</p>Oh the video causing system lockups isn't exclusive to firefox. That's caused by hardware accelerati2015-03-11T01:54:06-07:00jasoncollege24https://support.mozilla.org/zh-TW/questions/1048972?page=2#answer-702362<p>Oh the video causing system lockups isn't exclusive to firefox. That's caused by hardware acceleration in VLC, and Adobe Flash (for Firefox, and other browsers) When hardware acceleration is disabled in those two places, videos behave normally in all situations.
</p><p>Still images (like JPG, PNG, BMP, etc) are the elements that show as black/corrupted when hardware acceleration is enabled in Firefox 36.0 and 36.0.1
</p><p>Nightly seems like a really good browser. I haven't had a problem out of it. Unless I run into a problem with it, I might just keep using it for day to day stuff.
</p><p>I truly believe this whole thing is a problem specific to these nvidia drivers.
</p><p>I gotta say that I love mozilla browsers! They are fast, and generally stable (minus the Adobe Flash HW Acel lockups) in comparison to other browsers, without all the extra overhead. The customization features are absolutely wonderful, and they work well with windows 8.1
</p><p>I have not tested Nightly with Adobe Flash hardware acceleration enabled. I will do this for troubleshooting purposes, and give you the results shortly.
</p>The workaround for now is probably to use Fx36.0.1 for day to day browsing and Fx39 for video use wh2015-03-11T01:32:51-07:00John99https://support.mozilla.org/zh-TW/questions/1048972?page=2#answer-702357<p>The workaround for now is probably to use Fx36.0.1 for day to day browsing and Fx39 for video use where otherwise video images would be corrupted.
</p><p>It is also probably worth testing with the Beta and Aurora {developer edition) channels. in case they also have a fix for the corruption issue. (They both have the memory fix). By default the Aurora version installs as a separate browser with its own profile, but with beta you will need to use the custom install option.
</p><p>Chasing down the regression range may not be worth the effort whilst Fx39 is working,because whatever the cause it has been fixed somewhere.
</p>There does not appear to be a memory leak versions 36.01, or Nightly. They are not sucking up my RAM2015-03-10T23:03:12-07:00jasoncollege24https://support.mozilla.org/zh-TW/questions/1048972?page=2#answer-702320<p>There does not appear to be a memory leak versions 36.01, or Nightly. They are not sucking up my RAM anymore than a normal browser should, so I do not believe a memory leak is involved in this particular issue. (this was tested using the "Spine Example" which was linked in <a href="https://bugzilla.mozilla.org/show_bug.cgi?id=1137251" rel="nofollow">bug 1137251 in version 39 Nightly</a>
</p><p>The issue of corrupted images is still present in 36.01, but not in Nightly 39.0a1
</p><p>After a quick, and helpful reply on the VideoLan forum, It's been discovered that VLC player is not actually the cause of system lockups during Direct3D video playback.
</p><p>I will make note of this on the geforce forum, so that it can be eliminated from the investigation.
</p><p>Watching videos using Adobe Flash with hardware acceleration turned on does exactly the same thing as VLC player during Direct3D rendering. I was forced to disable hardware acceleration for Flash. I believe that is a driver problem.
</p><p>The testing you're suggesting above is an quite a bit of work. I'm honestly willing to bet that it's all caused by drivers.
</p><p>How frustrating would this testing be for me? lol
</p>jasoncollege24 said
This post is placed on the following support sites for troubleshooting in orde2015-03-10T22:43:31-07:00John99https://support.mozilla.org/zh-TW/questions/1048972#answer-702317<p><em>jasoncollege24 <a href="#answer-700092" rel="nofollow">said</a></em>
</p>
<blockquote>
This post is placed on the following support sites for troubleshooting in order to find the root cause:
<a href="http://forums.geforce.com" rel="nofollow">http://forums.geforce.com</a> (NVidia GeForce support forum for NVidia GPUs)
<a href="http://support.mozilla.org" rel="nofollow">http://support.mozilla.org</a> (Mozilla FireFox support forum)
<a href="http://forum.videolan.org" rel="nofollow">http://forum.videolan.org</a> (VideoLan support forum for VLC)
</blockquote>
<p>I will provide the links to cross link the threads, you posted, maybe you wish to do similar yourself in the other fora, and update the threads to say a Firefox memory leak bug is apparently involved and that Fx39 Nightly works.
</p>
<ul><li> <a href="http://forums.geforce.com" rel="nofollow">http://forums.geforce.com</a> (NVidia GeForce support forum for NVidia GPUs)
<ul><li> <em><strong>GeForce GT610 (2GB) Detailed issue info, in need of troubleshooting</strong></em> <a href="https://forums.geforce.com/default/topic/816412/" rel="nofollow">https://forums.geforce.com/default/topic/816412/</a>
</li></ul>
</li><li> <a href="http://support.mozilla.org" rel="nofollow">http://support.mozilla.org</a> (Mozilla FireFox support forum)
<ul><li><em><strong>turning off hardware acceleration fixed my image loading issue. is there another way around this?</strong></em> <a href="https://support.mozilla.org/en-US/questions/1048972" rel="nofollow">https://support.mozilla.org/en-US/questions/1048972</a>
</li></ul>
</li><li> <a href="http://forum.videolan.org" rel="nofollow">http://forum.videolan.org</a> (VideoLan support forum for VLC)
<ul><li> <em><strong>VLC 2.2.0 (64-bits) causing system lock up when using Direct3D Video output module</strong></em> <a href="https://forum.videolan.org/viewtopic.php?f=14&amp;t=124638" rel="nofollow">https://forum.videolan.org/viewtopic.php?f=14&amp;t=124638</a>
</li></ul>
</li></ul>Normally yes improvements get into the Release 12 to 18 weeks later.
The bug mentioned was an exce2015-03-10T20:40:14-07:00John99https://support.mozilla.org/zh-TW/questions/1048972#answer-702303<p>Normally yes improvements get into the Release 12 to 18 weeks later.
The bug mentioned was an exception, and was important enough to be uplifted to a point Release Fx 36.0.1. There may be some other bug also involved in your issue if Fx 36.0.1 does not work.
</p>
<ul><li> Bug 1137251 - Massive memory leak with Firefox 36+ (maybe related to WebGL) <strong><a href="https://bugzilla.mozilla.org/show_bug.cgi?id=1137251#c31" rel="nofollow">#c31</a></strong> <blockquote> ... The leak no longer showed (for either of the two scenarios) using: <br> - Firefox 36.0.1 (build2) - BuildID=20150305021524 <br> ... Flags: qe-verify+ <br> status-firefox36: fixed → verified</blockquote>
</li><li> <a href="https://www.mozilla.org/en-US/firefox/36.0.1/releasenotes/" rel="nofollow">https://www.mozilla.org/en-US/firefox/36.0.1/releasenotes/</a> <blockquote> Fixed 36.0.1 - WebGL may use significant memory with Canvas2d (1137251)
</blockquote></li></ul>
<p>Most patches are allowed to be tested and work their way through the pre- release versions. <a href="https://wiki.mozilla.org/RapidRelease#Release_timeline" rel="nofollow">https://wiki.mozilla.org/RapidRelease#Release_timeline</a>
</p><p>The actual reason for the fix may depend on other changes also in Nightly. Presumably you have already discovered it is relatively easy to install and run multiple versions of Firefox, and to have multiple Firefox profiles.
</p><p>Graphics bugs may be difficult to reproduce by others but developers will be keen to fix those that are reproducible, or sometimes they resort to blocking what become known to be bad versions of drivers.
</p><p><strong>Did you test with 36.0.1 is that not fixing your issue&nbsp;?</strong>
If you wish to find out what did actually fix your issue it will need a bit of detective work testing the different builds. This could be difficult &amp;/or time consuming unless you have discovered a simple quick testcase|STR . There is a slightly quirky utility that semi automates the testing.
<u><strong>mosregression utility</strong></u>
It downloads Firefox builds, installing the build temporarily, allows you to test and give a verdict, then repeats the cycle bisecting a range of builds you choose so that a specific build or range of builds is identified as fixed or faulty. Downloads and explanatory documentation see
</p>
<ul><li> <a href="https://mozilla.github.io/mozregression/" rel="nofollow">https://mozilla.github.io/mozregression/</a>
</li><li>The above is the <em>spiffy new website</em> mentioned in <a href="http://wrla.ch/blog/2015/01/mozregression-updates/" rel="nofollow">http://wrla.ch/blog/2015/01/mozregression-updates/</a>
</li></ul>The problem with the corrupted images does not appear at all in Nightly 39.0a1, even with hardware a2015-03-10T17:56:43-07:00jasoncollege24https://support.mozilla.org/zh-TW/questions/1048972#answer-702283<p>The problem with the corrupted images does not appear at all in Nightly 39.0a1, even with hardware acceleration turned on. This appears to be true after extensive testing of more than 20 hours of non-stop use.
</p><p>As this is a beta version, will the hardware acceleration fix be patched into the latest official release?
</p>I'm in the process of installing nightly right now as you suggested. Personally I believe that this 2015-03-09T17:40:50-07:00jasoncollege24https://support.mozilla.org/zh-TW/questions/1048972#answer-701764<p>I'm in the process of installing nightly right now as you suggested. Personally I believe that this is a driver issue, because I just had to disable hardware acceleration in adobe flash, because youtube videos in firefox are doing the same thing as VLC player.
</p><p>IE 11 is not likely to have this problem, simply because it is built specifically for Microsoft Windows 8.1, so it is literally native to the OS.
</p><p>I'll update on the results with nightly as soon as I have them.
</p>I've been having this same problem too. For a couple of weeks I noticed some images on various websi2015-03-09T15:40:37-07:00LexieMachttps://support.mozilla.org/zh-TW/questions/1048972#answer-701753<p>I've been having this same problem too. For a couple of weeks I noticed some images on various websites only showing up black or partially black.
</p><p>Just FYI but I haven't seen it happening in IE 11 which I also use.
</p><p>I do have the Nvidia version someone mentioned but it's never been updated and this is a new computer with Windows 8.1 and the latest version of Firefox 36.0.1
</p>Be sure to include the steps you mentioned with the profiler recordings if you can, it certainly wil2015-03-09T07:00:20-07:00rmcguiganhttps://support.mozilla.org/zh-TW/questions/1048972#answer-701543<p>Be sure to include the steps you mentioned with the profiler recordings if you can, it certainly will help performance for other users!
</p>Hi jasoncollege24,
I got a second opinion and generally there was a patch submitted a bit here bug 2015-03-09T06:59:36-07:00rmcguiganhttps://support.mozilla.org/zh-TW/questions/1048972#answer-701542<p>Hi jasoncollege24,
I got a second opinion and generally there was a patch submitted a bit here <a href="https://bugzilla.mozilla.org/show_bug.cgi?id=1137251" rel="nofollow">bug 1137251 in version 39 Nightly</a> and was pushed to 36 [EDIT 36.0.1] but this was a memory leak. However since a Webgl can apply to different drivers at this point, however these can be very specific and you have done some of the testing already, but I would recommend these steps next if you do not see an improvement in the latest version 39 <a href="http://nightly.mozilla.org/" rel="nofollow">http://nightly.mozilla.org/</a>:
</p><p>The next steps capturing these performance in a good bug:
</p>
<ul><li>[ <a href="https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Reporting_a_Performance_Problem]" rel="nofollow">https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Reporting_a_Performance_Problem]</a>
</li></ul>This post is placed on the following support sites for troubleshooting in order to find the root cau2015-03-06T06:56:32-08:00jasoncollege24https://support.mozilla.org/zh-TW/questions/1048972#answer-700092<p>This post is placed on the following support sites for troubleshooting in order to find the root cause:
<a href="http://forums.geforce.com" rel="nofollow">http://forums.geforce.com</a> (NVidia GeForce support forum for NVidia GPUs)
<a href="http://support.mozilla.org" rel="nofollow">http://support.mozilla.org</a> (Mozilla FireFox support forum)
<a href="http://forum.videolan.org" rel="nofollow">http://forum.videolan.org</a> (VideoLan support forum for VLC)
If an issue doesn't apply on your support site, please skip over that letter. Thanks
Screenshots are not included, but can be supplied by external camera upon request.
</p><p>1. Issues tested with the following two cards
Graphics Card (Primary) - PNY GeForce GT610 (2GB)
Graphics Card (Test Card) - Galaxy GeForce GT610 (1GB)
2. NVidia Driver regression? - No. This happens with all drivers for this card that are available for windows 8
3. Operating System - Windows 8.1 (64-bits)
4. Graphics overclocked? No
</p><p>5.
A. The windows store app "My Country"
B. Desktop app "Virtual City"
C. Desktop use in general.
D. Desktop app Firefox 36.0.
E. Desktop app VLC Player 2.2.0 (64-bits)
</p><p>6. NOTE: A, B, and C happen ONLY when desktop is duplicated on both screens, after resizing monitor 2. D, and E happen in all scenarios (single display, mirrored, or extended).
A. Screen corruption on second monitor, when it is mirrored, similar to screen tearing.
B. Same symptoms as A.
C. Occasional display corruption on second monitor when using normal apps on the desktop (not full screen or gaming). The corruption is only a momentary flicker when it happens.
D. Hardware acceleration feature causing some images to display as black, or corrupted in Firefox 36.0. This happens with, or without mirroring, no matter which display is used.
E. Entire system locks up at a random point during the video. Sound stutters, then video freezes. It's random whether the screen goes black after, or not. Only way out is pull the plug. This does not produce an error of any kind, nor does it force any kind of reboot.
</p><p>Steps to reproduce:
</p><p>For A, B, and C. In order for the second monitor to display correctly, I had to extend the desktop, enable resizing, resize monitor two, then duplicate it again. It doesn't happen, if I don't resize first.
A. Load the game (must not be snapped) then go into any screen that causes part of the game to dim.
B. Load game, and play as normal. Corruption happens randomly, but frequently.
C. Use desktop apps normally. Corruption happens randomly, but fairly rarely.
D. Load Firefox 36.0 with hardware acceleration turned on, and use normally. Symptoms should appear within 1-60 minutes.
E. Open VLC player 64-bits. Click on Tools -&gt; Preferences. Set prefs to advanced, and under video-&gt; Output module select Direct3D, or automatic. Save, close VLC then play a video with it.
</p><p>7. System specs are in my signature. Here is what's not listed there...
</p><p>Monitor 1 - Samsung model code: UN32EH4003 (HDMI)
Monitor 2 - Polaroid model TDAC-02212 (DVI using DVI-to-HDMI adapter) Sound driver shows this as DTV-C7V-4
</p><p>For A, B, and C, the issue resembles screen tearing. All windows 8 drivers for this card show the above symptoms. Normal 3D full screen games (such as World of Warcraft) do not seem to have any issues.
</p>It's possible that this may just be a driver issue with some of the later NVidia drivers, because I'2015-03-05T02:37:59-08:00jasoncollege24https://support.mozilla.org/zh-TW/questions/1048972#answer-699435<p>It's possible that this may just be a driver issue with some of the later NVidia drivers, because I'm having issues with other apps/programs as well.
</p><p>What acceleration features does FireFox use? Is it DirectDraw, Direct3D, or AGP Texture acceleration? The answer to this will help me put together a better report, and direct it where it needs to go.
</p>