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技術支援討論區

Firefox crashes

已張貼

I'm trying to watch videos on directv and I keep getting an error message that says the directv player plugin has crashed. It happens inbetween the video loading and authorizing. I've tried running in safe mode on firefox and the crash still happens. Firefox and all plugins are up to date as well. I've tried troubleshooting through the directv site and I can't find any information to help fix this. Here is the ID # from the latest crash report.

ID: d5855bbc-df4d-4ade-a9d1-5e0c62150216

Please advise.

I'm trying to watch videos on directv and I keep getting an error message that says the directv player plugin has crashed. It happens inbetween the video loading and authorizing. I've tried running in safe mode on firefox and the crash still happens. Firefox and all plugins are up to date as well. I've tried troubleshooting through the directv site and I can't find any information to help fix this. Here is the ID # from the latest crash report. ID: d5855bbc-df4d-4ade-a9d1-5e0c62150216 Please advise.

額外的系統細節

已安裝的外掛程式

  • DIRECTV Player Plugin
  • Version 5.40.2.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Octoshape Streaming Services web integration browser plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0
  • Widevine Media Optimizer 6.0.0.12757
  • iPhoto6

應用程式

  • Firefox 35.0.1
  • 使用者代理:Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:35.0) Gecko/20100101 Firefox/35.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/35.0.1/Darwin/en-US/

擴充套件

  • Adblock Plus Pop-up Addon 0.9.2 (adblockpopups@jessehakanen.net)
  • Heart Button 3.1.0 (ffextension@weheartit.com)
  • Hola Better Internet 1.6.623 (jid1-4P0kohSJxU1qGg@jetpack)
  • Adobe Acrobat - Create PDF 1.0 (web2pdfextension@web2pdf.adobedotcom) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription:
  • adapterDeviceID: 0x 863
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce 9400M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4266 個解決方法 59806 個答案

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


If you have problems with current Shockwave Flash plugin versions then check this:
  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ------------------If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

提出問題者

Report ID Date Submitted bp-aecdb847-b24f-4db6-86c3-35b832150216 2/16/15 1:35 PM bp-d5855bbc-df4d-4ade-a9d1-5e0c62150216 2/15/15 8:19 PM bp-b5624159-59e1-41dd-95bc-494372150216 2/15/15 8:11 PM bp-6e3926c6-dce3-4773-b60d-1c4462150216 2/15/15 8:03 PM bp-f0bc7135-2c2e-4d42-9d31-848ba2150216 2/15/15 7:53 PM bp-3f0000a1-167d-4d04-9abf-dae422150216 2/15/15 6:17 PM bp-74ab7eb6-40cb-4d60-b304-34f572150216

Report ID Date Submitted bp-aecdb847-b24f-4db6-86c3-35b832150216 2/16/15 1:35 PM bp-d5855bbc-df4d-4ade-a9d1-5e0c62150216 2/15/15 8:19 PM bp-b5624159-59e1-41dd-95bc-494372150216 2/15/15 8:11 PM bp-6e3926c6-dce3-4773-b60d-1c4462150216 2/15/15 8:03 PM bp-f0bc7135-2c2e-4d42-9d31-848ba2150216 2/15/15 7:53 PM bp-3f0000a1-167d-4d04-9abf-dae422150216 2/15/15 6:17 PM bp-74ab7eb6-40cb-4d60-b304-34f572150216
FredMcD
  • Top 10 Contributor
4266 個解決方法 59806 個答案

The crash report flagged these programs;

Process Type plugin DIRECTV Player Version:4.2

PlayerPlugin.DTV

libsystem_kernel.dylib =  ? Word for Mac

libdispatch.dylib =  ? Word for Mac

CoreFoundation =  ? Word for Mac

libsystem_c.dylib = ? Word for Mac

Foundation


Check for updates for the DIRECTV plugin.

Of late, a great many Mac computers with Microsoft programs have been crashing. Check their help site.

The crash report flagged these programs; Process Type plugin DIRECTV Player Version:4.2 PlayerPlugin.DTV libsystem_kernel.dylib = ? Word for Mac libdispatch.dylib = ? Word for Mac CoreFoundation = ? Word for Mac libsystem_c.dylib = ? Word for Mac Foundation ---------------- Check for updates for the DIRECTV plugin. Of late, a great many Mac computers with Microsoft programs have been crashing. Check their help site.

提出問題者

Thank you. I hope I can figure it out now.

Thank you. I hope I can figure it out now.
Moses
  • Moderator
459 個解決方法 3607 個答案

LadyLindy

Your issue is with the DirecTV plug-in (I prefer Time Warner Cable myself). It needs to be either updated or removed to prevent it crashing.

LadyLindy Your issue is with the DirecTV plug-in (I prefer Time Warner Cable myself). It needs to be either updated or removed to prevent it crashing.