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Firefox 35.0.1 Seems to be having issues. I am on the website and for some strange reason the browser will close for no apparent reason. WHY?

  • 12 回覆
  • 1 有這個問題
  • 46 次檢視
  • 最近回覆由 Landry.jj

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I can be reading an article and the browser will close. A message comes up stating the browser had issues and is sending a message to Mozilla. WHY?

所有回覆 (12)

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Sounds like Firefox is crashing on you. Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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Landry.jj said

I can be reading an article and the browser will close. A message comes up stating the browser had issues and is sending a message to Mozilla. WHY?

Submitted Crash Reports Report ID Date Submitted bp-2851271b-76d9-4090-b36a-f92972150203 2/3/2015 9:19 AM bp-7a8a2d57-c5c8-4358-b056-1a6e22150202 2/2/2015 9:30 AM bp-425f7adc-e620-4664-a426-b2cc72150131 1/31/2015 1:19 PM bp-b41828ba-cab1-4735-b319-8e6b82150129 1/29/2015 12:55 PM bp-4577c657-a28e-4dfd-90c0-f543e2150128 1/28/2015 9:40 AM bp-0b11b5de-3424-4273-bc58-1a5042150126 1/26/2015 9:37 AM bp-da24e2ab-17a2-4821-8650-0e6692150123 1/23/2015 11:59 AM

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The crash list you needed has been going on for awhile now and can not figure out why. Submitted Crash Reports Report ID Date Submitted bp-2851271b-76d9-4090-b36a-f92972150203 2/3/2015 9:19 AM bp-7a8a2d57-c5c8-4358-b056-1a6e22150202 2/2/2015 9:30 AM bp-425f7adc-e620-4664-a426-b2cc72150131 1/31/2015 1:19 PM bp-b41828ba-cab1-4735-b319-8e6b82150129 1/29/2015 12:55 PM bp-4577c657-a28e-4dfd-90c0-f543e2150128 1/28/2015 9:40 AM bp-0b11b5de-3424-4273-bc58-1a5042150126 1/26/2015 9:37 AM bp-da24e2ab-17a2-4821-8650-0e6692150123 1/23/2015 11:59 AM

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Today 02/05/2015 The crash happened yet again: Submitted Crash Reports Report ID Date Submitted bp-dd5951fd-8f00-4666-b621-57b992150205 2/5/2015 9:41 AM bp-2851271b-76d9-4090-b36a-f92972150203 2/3/2015 9:19 AM

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It looks like every one of those crashes are related to Norton / Symantec products, either directly or indirectly. Is Norton completely up to date? Have you run a Live update recently for updates for the various things that Norton installs?

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Norton Symantec is updated everyday throughout the day with all norton products. I am very familiar with Norton and this is not the solution to the problem trust me. It is something else as this was happening for quite awhile now. List of all Crashes: Submitted Crash Reports Report ID Date Submitted bp-dd5951fd-8f00-4666-b621-57b992150205 2/5/2015 9:41 AM bp-2851271b-76d9-4090-b36a-f92972150203 2/3/2015 9:19 AM bp-7a8a2d57-c5c8-4358-b056-1a6e22150202 2/2/2015 9:30 AM bp-425f7adc-e620-4664-a426-b2cc72150131 1/31/2015 1:19 PM bp-b41828ba-cab1-4735-b319-8e6b82150129 1/29/2015 12:55 PM bp-4577c657-a28e-4dfd-90c0-f543e2150128 1/28/2015 9:40 AM bp-0b11b5de-3424-4273-bc58-1a5042150126 1/26/2015 9:37 AM bp-da24e2ab-17a2-4821-8650-0e6692150123 1/23/2015 11:59 AM bp-47b8c539-703a-41f2-bf01-f85bd2150123 1/23/2015 9:38 AM bp-2aa4aa07-0c0d-478b-8abe-8c8bf2150121 1/20/2015 5:02 PM bp-5c03e025-76eb-4aa2-a595-f12a32150120 1/20/2015 1:07 PM bp-32331184-cd80-47fe-9bfd-3f6052150119 1/19/2015 2:30 PM bp-9d0b8a43-76ee-45ec-8f78-1f2022150119 1/19/2015 12:10 PM bp-70fd2956-011e-4343-a967-030022150119 1/19/2015 8:38 AM bp-305a515e-83b5-4587-8c95-92b112150113 1/13/2015 2:25 PM bp-da0c4892-b3af-4bce-b169-42fca2150113 1/13/2015 11:34 AM bp-cb1db066-bb54-4389-98e2-6c88e2150112 1/12/2015 1:46 PM bp-97c00080-981d-4289-a6d1-116112150112 1/12/2015 9:47 AM bp-ece24e74-afab-4f13-8248-100dc2150109 1/9/2015 9:48 AM bp-44959390-87c7-4440-a05f-9c1852150108 1/8/2015 3:57 PM c3454aa8-5e6f-4244-88b8-052f91efa4b4 1/6/2015 6:49 AM bp-e17d06e8-1503-4e7a-933c-f4b972150105 1/5/2015 2:33 PM bp-c36a4644-1c3f-4dc7-a5da-8ac1a2150104 1/4/2015 11:36 AM bp-b52e0159-0115-4e10-8e65-fb9a72150103 1/3/2015 1:00 PM bp-20e6ed4d-976c-40ec-9661-2ad1b2141231 12/31/2014 11:43 AM bp-7c44c6f3-4023-4c66-80f3-4dc8b2141229 12/29/2014 9:46 AM bp-58094817-9413-452d-8022-c29bc2141224 12/24/2014 10:19 AM bp-2d147432-728c-4134-88aa-4b1c92141223 12/23/2014 11:53 AM bp-e51ac14e-fb49-4cb8-becd-9828b2141222 12/22/2014 11:59 AM bp-6fafccbe-8217-4c62-9b97-fd5c62141222 12/22/2014 9:57 AM bp-dd82ca01-88ec-43e8-a80b-748852141219 12/19/2014 11:19 AM bp-ca883f17-a52e-4bc0-bcb4-e7c412141218 12/18/2014 11:17 AM bp-0b93f7a9-9ed7-4fa0-b057-6e54e2141215 12/15/2014 8:31 AM bp-50ea716f-066e-464b-9a4f-62e102141211 12/11/2014 1:58 PM

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Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

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This took a while;


The crash report flagged these programs;

winmm.dll = Windows Multimedia

mswsock.dll = Microsoft

combase.dll = Microsoft

wininet.dll = Internet Extensions for Win32

cclib.dll = Antivirus Control Center

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection

coUICtlr.dll = Norton Identity Safe

coWPPlg.dll = Norton Confidential

coffpl35.dll = Norton Identity Safe ?


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html


Download and run the Norton Removal Tool to uninstall your Norton product

After, reinstall using the full current installer.

https://support.norton.com

http://community.norton.com/

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Various DLLs that are part of Norton show in the crashing thread and some have a DLL in the signature.

  • Firefox 35.0.1 Crash Report [@ symhtml.dll@0x17fdd8 ]
couictlr.dll
couictlr.dll 	
cowpplg.dll
cowpplg.dll
cowpplg.dll
coffpl35.dll

This is a problem with Norton Confidential and you will have to disable this component for now and contact Norton for support.


Also make sure that your graphics display drivers are up to date.

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I have uninstalled and re-installed Firefox and so far it has crashed 2x's today.

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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I am in contact with Symantec about the issue. Awaiting reply from them.

Also to answer your question the version of Norton Security with backup which is the current most release 22.0.1.9. Also there is a Version Check to click on and this is what I receive: Update Center

Your Norton software is up-to-date.

You are running the latest version Norton keeps your software up-to-date by pushing down updates directly to your PC or Mac. To add Norton to another device or to manage or upgrade your Norton subscription

Thanks