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How do I recover from the "Updat Firefox" virus?

已張貼

I stupidly installed the "Update Firefox" virus. I used System Restore to get back most functionality, BUT: I lost all Bookmarks (incl. Backup), and there is something running in the background (moving circle) that I can't get rid of. I can use most programs, but that Circle is always in the background. I have run Malware Bytes, and Norton, both before and after the system restore . NEITHER RECOGNIZED THE VIRUS.

I stupidly installed the "Update Firefox" virus. I used System Restore to get back most functionality, BUT: I lost all Bookmarks (incl. Backup), and there is something running in the background (moving circle) that I can't get rid of. I can use most programs, but that Circle is always in the background. I have run Malware Bytes, and Norton, both before and after the system restore . NEITHER RECOGNIZED THE VIRUS.

額外的系統細節

已安裝的外掛程式

  • ActiveTouch General Plugin Container Version 103
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Coupons, Inc. Coupon Printer 5.0.2.1
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0
  • WildTangent Games App V2 Presence Detector
  • NPWLPG
  • WordCaptureX component for single click dictionary
  • iTunes Detector Plug-in

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0

更多資訊

FredMcD
  • Top 10 Contributor
4188 個解決方法 58476 個答案

Where did you get the update?

Download Firefox Full Installer For All languages And Systems {web link}

Where did you get the update? '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Installer For All languages And Systems]''' {web link}

提出問題者

Used System Restore to supposedly get rid of virus, but upon return to Firefox found that I had lost ALL bookmarks, calendar program, and most extensions. There was also something running in the background that I couldn't get rid of for at least 2 days. Don't see it now but won't return to Firefox in case it pops up again.

Used System Restore to supposedly get rid of virus, but upon return to Firefox found that I had lost ALL bookmarks, calendar program, and most extensions. There was also something running in the background that I couldn't get rid of for at least 2 days. Don't see it now but won't return to Firefox in case it pops up again.
FredMcD
  • Top 10 Contributor
4188 個解決方法 58476 個答案
Look on your desktop. Do you see a folder called; '''Old Firefox?''' '''https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile''' '''https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles'''