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Can't download large files, such as zip files or videos, or add-ons anymore. Refresh doesn't work.

已張貼

As it says in the title, I can't seem to download anything in Firefox anymore, aside from photos apparently. Zips files, videos, and program files always fail without even attempting to download. The download arrow pops up and that's about it. Add-ons just say that there was an error downloading and nothing else, except try again. Refresh Firefox doesn't work and neither does safe mode. Clean installs work, but only during the initial opening of the browser. If you close it and open it back up, it goes back to failing again.

As it says in the title, I can't seem to download anything in Firefox anymore, aside from photos apparently. Zips files, videos, and program files always fail without even attempting to download. The download arrow pops up and that's about it. Add-ons just say that there was an error downloading and nothing else, except try again. Refresh Firefox doesn't work and neither does safe mode. Clean installs work, but only during the initial opening of the browser. If you close it and open it back up, it goes back to failing again.
附加的畫面擷圖

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.10
  • Creative Cloud Desktop Plugin.v_2_0_0_0
  • Amazon MP3 Downloader Plugin 1.0.17
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Motive Plugin for Mozilla Browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Pando Web Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.3
  • NPWLPG
  • iTunes Detector Plug-in

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0

更多資訊

FredMcD
  • Top 10 Contributor
4187 個解決方法 58443 個答案

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 16.0 r0 Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player v16.0.0.296
https://www.adobe.com/products/flashplayer/distribution3.html
Shockwave Director v12.1.6.156 http://get.adobe.com/shockwave/

------------------------------- Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 16.0 r0 Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148 Having more than one version of a program may cause issues. Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''v16.0.0.296<br>https://www.adobe.com/products/flashplayer/distribution3.html''' Shockwave Director '''v12.1.6.156 http://get.adobe.com/shockwave/'''
FredMcD
  • Top 10 Contributor
4187 個解決方法 58443 個答案

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' ----------------------- '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems?

提出問題者

I've rectified the multiple plug in issue, thanks for notifying me of that.

I've followed your instructions, but the issue still persist. When I go the add on market and click download, a pop up tells me Firefox doesn't have the needed file to modify the add on, which is more than it told me previously, and will hopefully help.

I've rectified the multiple plug in issue, thanks for notifying me of that. I've followed your instructions, but the issue still persist. When I go the add on market and click download, a pop up tells me Firefox doesn't have the needed file to modify the add on, which is more than it told me previously, and will hopefully help.
FredMcD
  • Top 10 Contributor
4187 個解決方法 58443 個答案

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!
FredMcD
  • Top 10 Contributor
4187 個解決方法 58443 個答案

New information. Do Not comment in bug reports please.

https://bugzilla.mozilla.org/show_bug.cgi?id=1128368

New information. Do Not comment in bug reports please. https://bugzilla.mozilla.org/show_bug.cgi?id=1128368
cor-el
  • Top 10 Contributor
  • Moderator
17335 個解決方法 156738 個答案

It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise. Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work. See: *http://kb.mozillazine.org/Unable_to_save_or_download_files