Connects with the home page but won't go any further, states too slow 的最新解答https://support.mozilla.org/zh-TW/questions/10444582015-02-01T07:23:04-08:00Edna49 said
Firefox connects to the home page but when I put in the website I want to go to it cli2015-02-01T07:23:04-08:00Edna49https://support.mozilla.org/zh-TW/questions/1044458#answer-685277<p><em>Edna49 <a href="#question-1044458" rel="nofollow">said</a></em>
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Firefox connects to the home page but when I put in the website I want to go to it clicks over onto a page that states:
<a href="http://log.incredimail-search.com" rel="nofollow">log.incredimail-search.com</a> - connection failed
Error code 20
The proxy failed to connect to the webserver, due to TCP connection timeout.
I have incredimail as my email and use it as my home page for the internet.
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<p>I did reset the page and when I received your reply I checked the extensions which are all disabled. However one of the extensions is for " safe money" which is part of the Kaspersky security I have on the computer. I do online banking etc. Now what do I do?
</p>hello Edna49, you have various malicious addons present. please perform all these steps:
reset fir2015-01-31T21:02:59-08:00philipphttps://support.mozilla.org/zh-TW/questions/1044458#answer-685095<p>hello Edna49, you have various malicious addons present. please perform all these steps:
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<ol><li> <a href="/en-US/kb/refresh-firefox-reset-add-ons-and-settings" rel="nofollow">reset firefox</a> (this will keep your bookmarks and passwords)
</li><li> afterwards go to the firefox menu ≡ &gt; addons &gt; extensions and in case there are still extensions listed there, disable them.
</li><li> finally run a full scan of your system with different security tools like the <a href="http://www.malwarebytes.org/products/malwarebytes_free" rel="nofollow">free version of malwarebytes</a> and <a href="http://www.bleepingcomputer.com/download/adwcleaner/" rel="nofollow">adwcleaner</a> to make sure that adware isn't present in other places of your system as well.
</li></ol>
<p><a href="/en-US/kb/troubleshoot-firefox-issues-caused-malware" rel="nofollow">Troubleshoot Firefox issues caused by malware</a>
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