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技術支援討論區

I'm using Firefox 36.0. Under OPTIONS, although I can see the various settings/tabs, none of them will work.....everything is frozen...

已張貼

In selecting OPTIONS, the page opens with STARTUP/DOWNLOADS/TABS. However, nothing I "click" on with open any of these functions, nor am I able to change the General/Search/Content/etc on the left side of the screen. Any suggestions??

In selecting OPTIONS, the page opens with STARTUP/DOWNLOADS/TABS. However, nothing I "click" on with open any of these functions, nor am I able to change the General/Search/Content/etc on the left side of the screen. Any suggestions??

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.13
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • LastPass Plugin
  • Shockwave Flash 16.0 r0
  • Shockwave Flash 11.9 r900
  • 5.1.30214.0
  • VLC media player Web Plugin 2.1.3

應用程式

  • Firefox 36.0
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; rv:36.0) Gecko/20100101 Firefox/36.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/36.0/WINNT/en-US/

擴充套件

  • AniWeather 0.8.40 ({4176DFF4-4698-11DE-BEEB-45DA55D89593})
  • ColorfulTabs 25.9 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • LastPass 3.1.75 (support@lastpass.com)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF})

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: AMD Radeon HD 6600 Series
  • adapterDescription2: Intel(R) HD Graphics 3000
  • adapterDeviceID: 0x6758
  • adapterDeviceID2: 0x0112
  • adapterDrivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
  • adapterDrivers2: igdumd32 igd10umd32 igd10umd32
  • adapterRAM: 1024
  • adapterRAM2: Unknown
  • adapterSubsysID: 31811682
  • adapterSubsysID2: 0000000c
  • adapterVendorID: 0x1002
  • adapterVendorID2: 0x8086
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 4-19-2011
  • driverDate2: 1-29-2014
  • driverVersion: 8.850.0.0
  • driverVersion2: 9.17.10.3347
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6600 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
philipp
  • Top 25 Contributor
  • Moderator
5323 個解決方法 23507 個答案

hello jeffmcintosh, can you try to refresh firefox and see if this addresses the issue?

hello jeffmcintosh, can you try to [[Reset Firefox – easily fix most problems|refresh firefox]] and see if this addresses the issue?

提出問題者

Philip -

tried that, nothing. Tabs are still frozen

Philip - tried that, nothing. Tabs are still frozen
cor-el
  • Top 10 Contributor
  • Moderator
17578 個解決方法 158993 個答案

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

There are other things that need your attention.

Your System Details List shows multiple Flash plugins.

  • Shockwave Flash 16.0 r0
  • Shockwave Flash 11.9 r900

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

You can uninstall the current Flash player version and (re)install the latest Flash version.

See this about uninstalling Flash players:

Note that this will remove all installed Flash players.

You can find the latest Flash player versions for Firefox on this page:

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ---- There are other things that need your attention. Your System Details List shows multiple Flash plugins. * Shockwave Flash 16.0 r0 *Shockwave Flash 11.9 r900 You can find the installation path of all plugins on the <b>about:plugins</b> page. *http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player. *(32 bit Windows) C:\Windows\System32\Macromed\Flash\ *(64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\ You can uninstall the current Flash player version and (re)install the latest Flash version. See this about uninstalling Flash players: *http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Note that this will remove all installed Flash players. You can find the latest Flash player versions for Firefox on this page: *http://www.adobe.com/special/products/flashplayer/fp_distribution3.html