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My youtube videos won't load. "an error occured, please try again later"

已張貼

Hi,

I recently asked a questions saying:

"I click on a YouTube video, an error message shows on the screen saying: "An error occurred, please try again later. Learn more" with a black background. I am pretty sure all of you guys have experienced it at least once. However, this phenomenon occurs every time I click a video. I cleared my cookies, updated my Adobe flash player, enabled java script, and updated Firefox. But these did not solve my problems. Help me out please!"

Someone replied to my question, saying that I should disable my adobe accelerator, which I have done. However, the youtube videos still do not load and the error message keep coming up. I am getting really frustrated. I have tried everything. Please help me.

Hi, I recently asked a questions saying: "I click on a YouTube video, an error message shows on the screen saying: "An error occurred, please try again later. Learn more" with a black background. I am pretty sure all of you guys have experienced it at least once. However, this phenomenon occurs every time I click a video. I cleared my cookies, updated my Adobe flash player, enabled java script, and updated Firefox. But these did not solve my problems. Help me out please!" Someone replied to my question, saying that I should disable my adobe accelerator, which I have done. However, the youtube videos still do not load and the error message keep coming up. I am getting really frustrated. I have tried everything. Please help me.
附加的畫面擷圖

被選擇的解決方法

yes, I have tried all the following steps like you told me to last night. It did not work last night, but it is somehow working today. Thank you. I will contact you again if anything happens.

Thank you!

從原來的回覆中察看解決方案 15

額外的系統細節

已安裝的外掛程式

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.10
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Provides information about the default web browser
  • Facebook Video Calling by Skype
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Naver Live Streaming Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3
  • 5.1.20513.0
  • XecureWeb Unified Plug-in for Mozilla browsers v1.0.5.0
  • iPhoto6

應用程式

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:34.0) Gecko/20100101 Firefox/34.0

更多資訊

guigs 1072 個解決方法 11697 個答案

Youtube's support: https://support.google.com/youtube/an.../3037019?hl=en suggests these steps.

More troubleshooting steps include:

  • Have you tried changing your DNS to 8.8.8.8, Google's public dns?
  • It is also possible to disable Shockwave Flash player and use the HTML5 player in the meantime. (In about:addons change the plugin to "Always Ask")
  • Please try to adjust the quality of the video as well.
  • Clear the cache and cookies
  • Right click on the player and select "Global Settings" and go to Storage and delete. Another way to try this is to open a private window and open the same youtube url. Did this help?
Youtube's support: [https://support.google.com/youtube/answer/3037019?hl=en] suggests these steps. More troubleshooting steps include: *Have you tried changing your DNS to 8.8.8.8, Google's public dns? * It is also possible to disable Shockwave Flash player and use the HTML5 player in the meantime. (In about:addons change the plugin to "Always Ask") *Please try to adjust the quality of the video as well. *Clear the cache and cookies *Right click on the player and select "Global Settings" and go to Storage and delete. Another way to try this is to open a private window and open the same youtube url. Did this help?
guigs 1072 個解決方法 11697 個答案

Hi Junelee, I apologize for the spam, however in order to investigate this issue further, please let me know if there are any steps that are confusing or need more help, this is currently being investigated and there is not a root cause. Thank you.

Hi Junelee, I apologize for the spam, however in order to investigate this issue further, please let me know if there are any steps that are confusing or need more help, this is currently being investigated and there is not a root cause. Thank you.

選擇的解決方法

yes, I have tried all the following steps like you told me to last night. It did not work last night, but it is somehow working today. Thank you. I will contact you again if anything happens.

Thank you!

yes, I have tried all the following steps like you told me to last night. It did not work last night, but it is somehow working today. Thank you. I will contact you again if anything happens. Thank you!
guigs 1072 個解決方法 11697 個答案

If it starts to happen again we can unmark the solution as well. I am happy to hear that its working!

If it starts to happen again we can unmark the solution as well. I am happy to hear that its working!

提出問題者

Hello,

Sorry to keep bothering you. But the problem has occurred again, and it has been happening for more than a few days. Should I try reinstalling Firefox?

Hello, Sorry to keep bothering you. But the problem has occurred again, and it has been happening for more than a few days. Should I try reinstalling Firefox?
cor-el
  • Top 10 Contributor
  • Moderator
17415 個解決方法 157321 個答案

Does it help if you reload the YouTube page?

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Does it help if you reload the YouTube page? You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Hold down the Shift key and left-click the Reload button *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (Mac) Clear the cache and remove cookies only from websites that cause problems. "Clear the Cache": *Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

提出問題者

I have already tried those methods and tried it again, but it is still not working. Same problem saying "an error occurred, please try again". Youtube works fine in other browsers but Firefox is the only one causing this problem. I want this badly fixed because I like using Firefox. Is there any other methods that I can try?

I have already tried those methods and tried it again, but it is still not working. Same problem saying "an error occurred, please try again". Youtube works fine in other browsers but Firefox is the only one causing this problem. I want this badly fixed because I like using Firefox. Is there any other methods that I can try?
cor-el
  • Top 10 Contributor
  • Moderator
17415 個解決方法 157321 個答案

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of the involved files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page. Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note. You can't recover from this 'forget' unless you have a backup of the involved files. It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

提出問題者

it works now!

Thanks!

it works now! Thanks!
Kranium 1 個解決方法 13 個答案

有幫助的回覆

Same problem here, none of the posted solutions worked. :/ Everything up to date, safe mode or not, doing everything abive... still nothing. Videos show the loading animation for a little while, then "an error occurred..."

sadpanda:
Same problem here, none of the posted solutions worked. :/ Everything up to date, safe mode or not, doing everything abive... still nothing. Videos show the loading animation for a little while, then "an error occurred..." :sadpanda:

提出問題者

I reinstalled firefox and the problem was solved. But I am just disappointed that all my histories and saved passwords are gone.

I reinstalled firefox and the problem was solved. But I am just disappointed that all my histories and saved passwords are gone.
guigs 1072 個解決方法 11697 個答案

@junelee, let's start a new thread to further troubleshoot. Also in order to see if there is a back up, in some version of windows you can right click on the profile folder and "Restore to previous version"

Recovering important data from an old profile

@junelee, let's start a new thread to further troubleshoot. Also in order to see if there is a back up, in some version of windows you can right click on the profile folder and "Restore to previous version" [[Recovering important data from an old profile]]