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video freezes after a few seconds

已張貼

A couple of months ago this problem began: On Facebook, when I start a video, it plays for 2-4 seconds and then freezes. Nothing i do can restart it. If I go to You Tube I get the same problem, though it runs a little longer, about 11 seconds. On rare occasions a video will play. I can find no reason for that.

I have disabled hardware acceleration and I have disabled all my plug-ins and extensions (including AdBlock Plus) and restarted Firefox but the problem remains.

I'm running Windows 8.1 with Firefox 34.0.5.

Any help would be appreciated.

A couple of months ago this problem began: On Facebook, when I start a video, it plays for 2-4 seconds and then freezes. Nothing i do can restart it. If I go to You Tube I get the same problem, though it runs a little longer, about 11 seconds. On rare occasions a video will play. I can find no reason for that. I have disabled hardware acceleration and I have disabled all my plug-ins and extensions (including AdBlock Plus) and restarted Firefox but the problem remains. I'm running Windows 8.1 with Firefox 34.0.5. Any help would be appreciated.

被選擇的解決方法

Hi there,

Sorry to hear you're having trouble viewing videos.

It looks like you've tried some really good troubleshooting to fix this yourself. I'm wondering if you have had a look through this article?

Work your way through the troubleshooting steps in the article and let me know how you go.

Tim

從原來的回覆中察看解決方案 2

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Citrix Online App Detector Plugin
  • Garmin Communicator Plug-In 4.1.0.0
  • GEPlugin
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • Shockwave Flash 16.0 r0

應用程式

  • Firefox 34.0.5
  • 使用者代理:Mozilla/5.0 (Windows NT 6.3; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/

擴充套件

  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Garmin Communicator 4.1.0 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2:
  • adapterDeviceID: 0x0412
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 2af7103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 9-8-2014
  • driverDate2:
  • driverVersion: 10.18.10.3939
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

修改過的偏好設定

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
  • browser.startup.homepage: https://news.google.com/news?zx=vnfnzqvr5inx&authuser=0
  • browser.startup.homepage_override.buildID: 20141126041045
  • browser.startup.homepage_override.mstone: 34.0.5
  • browser.tabs.loadInBackground: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0.5
  • font.internaluseonly.changed: True
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL:
  • layers.acceleration.disabled: True
  • media.gmp-gmpopenh264.enabled: True
  • media.gmp-gmpopenh264.lastUpdate: 1414977259
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1419539324
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1419562370
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npappdetector: 2
  • plugin.state.npgarmin: 2
  • plugin.state.npgeplugin: 2
  • plugin.state.npintelwebapiipt: 2
  • plugin.state.npintelwebapiupdater: 2
  • plugin.state.nppdf: 2
  • plugin.state.npspwrap: 2
  • plugin.state.npwlpg: 2
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1418143626

其他

  • User JS: 是
  • 輔助功能: 否
Tim 14 個解決方法 101 個答案

選擇的解決方法

Hi there,

Sorry to hear you're having trouble viewing videos.

It looks like you've tried some really good troubleshooting to fix this yourself. I'm wondering if you have had a look through this article?

Work your way through the troubleshooting steps in the article and let me know how you go.

Tim

Hi there, Sorry to hear you're having trouble viewing videos. It looks like you've tried some really good troubleshooting to fix this yourself. I'm wondering if you have had a look through this article? * [[Flash Plugin - Keep it up to date and troubleshoot problems]] Work your way through the troubleshooting steps in the article and let me know how you go. Tim
cor-el
  • Top 10 Contributor
  • Moderator
17680 個解決方法 159943 個答案

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

提出問題者

Tim, thank you for your suggestion. I'm not sure the exact steps I used to get to it but your troubleshooting suggestion proved the solution. I found that contrary to what I thought I had been doing, I had NOT been updating Windows properly. At least that seems to be the case as it showed that I hadn't updated Windows in almost 10 months. Once I loaded all the updates, the videos started working.

Now to figure out how I have NOT been updating Windows....

Bob

Tim, thank you for your suggestion. I'm not sure the exact steps I used to get to it but your troubleshooting suggestion proved the solution. I found that contrary to what I thought I had been doing, I had NOT been updating Windows properly. At least that seems to be the case as it showed that I hadn't updated Windows in almost 10 months. Once I loaded all the updates, the videos started working. Now to figure out how I have NOT been updating Windows.... Bob

提出問題者

Just an FYI update. Though my videos worked after I updated Windows, they soon stopped working again. Over the last couple of weeks Windows updated. The videos played sporadically. Tonight when the video froze, I check my Windows Update icon and found a message that said updates were loaded and would take place when I rebooted. I rebooted, and the video worked. So it seems that whenever Windows automatically updates, it can impact video playback until you activate them.

Bob

Just an FYI update. Though my videos worked after I updated Windows, they soon stopped working again. Over the last couple of weeks Windows updated. The videos played sporadically. Tonight when the video froze, I check my Windows Update icon and found a message that said updates were loaded and would take place when I rebooted. I rebooted, and the video worked. So it seems that whenever Windows automatically updates, it can impact video playback until you activate them. Bob

由 bobgri 於 修改