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技術支援討論區

After recent upgrades Firefox prevents links in several websites from working whilst there is no such problem with other browsers - help please.

已張貼

Since a recent upgrade of Firefox links in several websites no longer work. They used to be fine and I loved Firefox. The problems do not exist with other browsers e.g. Internet Explorer, Google Chrome. More specifically, on talktalk.co.uk the links to news items do not work, nor do those to "My Account." On Barclays.co.uk the link to print my statement doesn't work - similarly on MBNA.com There are several suggested solutions around the internet but all are complex, none so far have worked and I don't see why I should need to carry out the suggested tweaks. Firefox used to be great - now it isn't. The problem seems to be with the upgrade. Please help me to get my Firefox to where it should be.

Since a recent upgrade of Firefox links in several websites no longer work. They used to be fine and I loved Firefox. The problems do not exist with other browsers e.g. Internet Explorer, Google Chrome. More specifically, on talktalk.co.uk the links to news items do not work, nor do those to "My Account." On Barclays.co.uk the link to print my statement doesn't work - similarly on MBNA.com There are several suggested solutions around the internet but all are complex, none so far have worked and I don't see why I should need to carry out the suggested tweaks. Firefox used to be great - now it isn't. The problem seems to be with the upgrade. Please help me to get my Firefox to where it should be.

被選擇的解決方法

AFAICT then that are just normal links on the News page

The http://www.talktalk.co.uk/ opens if I click the News & TV guide link on the https://sales.talktalk.co.uk/ page.

If I right-click a link and use Inspect Element to open the Inspector then I see that there is an onclick event on the links ("ev" button appended), so make sure that you aren't blocking JavaScript.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.13
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Picasa plugin
  • RealDownloader Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.4.154
  • 5.1.30514.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

應用程式

  • Firefox 34.0.5
  • 使用者代理:Mozilla/5.0 (Windows NT 6.0; rv:34.0) Gecko/20100101 Firefox/34.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/

擴充套件

  • Ghostery 5.4.1 (firefox@ghostery.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • User Agent Switcher 0.7.3 ({e968fc70-8f95-4ab9-9e79-304de2a71ee1})
  • Anti-Banner 14.0.0.4971 (anti_banner@kaspersky.com) (Inactive)
  • Dangerous Websites Blocker 14.0.0.4971 (content_blocker@kaspersky.com) (Inactive)
  • Kaspersky URL Advisor 14.0.0.4971 (url_advisor@kaspersky.com) (Inactive)
  • McAfee Security Scan Plus 1.0 ({e4f94d1e-2f53-401e-8885-681602c0ddd8}) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Safe Money 14.0.0.4971 (online_banking@kaspersky.com) (Inactive)
  • Virtual Keyboard 14.0.0.4971 (virtual_keyboard@kaspersky.com) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA GeForce 8500 GT
  • adapterDescription2:
  • adapterDeviceID: 0x0421
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterSubsysID: 09601462
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 7.0.6002.23200
  • driverDate: 1-18-2013
  • driverDate2:
  • driverVersion: 9.18.13.1106
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 8500 GT Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
  • browser.startup.homepage_override.buildID: 20141126041045
  • browser.startup.homepage_override.mstone: 34.0.5
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0.5
  • gfx.direct3d.last_used_feature_level_idx: 1
  • media.gmp-gmpopenh264.lastUpdate: 1416409460
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1419273604
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1419249733
  • places.history.expiration.transient_current_max_pages: 53650
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npgeplugin: 0
  • plugin.state.npgoogleupdate: 0
  • plugin.state.nppicasa: 2
  • plugin.state.npqtplugin: 0
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1416664326

其他

  • User JS: 否
  • 輔助功能: 否
finitarry 251 個解決方法 3421 個答案

Those all are secure sites, and one has to be a member to check. Kind of hard to test. What tweaks were suggested? Are these sites still using only SSL? It is possible to re-enable that, but it is better not to do that.

Those all are secure sites, and one has to be a member to check. Kind of hard to test. What tweaks were suggested? Are these sites still using only SSL? It is possible to re-enable that, but it is better not to do that.

有幫助的回覆

The talktalk.co.uk site is not "secure" as you suggest. Just go to the site and click on one of the news pictures. This should take you to more on the subject matter - no log-in required. These links don't work for me. As for the suggested tweaks - just Google "website links don't work with Firefox." You'll get lots of links to postings about similar problems with various solutions offered. I tried a few and none have worked for me. As to whether the sites are "still using only SSL" I don't have a clue. I don't even know what it means. This really leads to the issue I have - namely - having downloaded the upgrade ( it was done automatically without my being involved as is the Mozilla recommendation) it is not unreasonable for me to expect Firefox to work as well and as easily as it did previously - it does not do that. I should not have to know about SSL or any other technicalities. I am disappointed.

The talktalk.co.uk site is not "secure" as you suggest. Just go to the site and click on one of the news pictures. This should take you to more on the subject matter - no log-in required. These links don't work for me. As for the suggested tweaks - just Google "website links don't work with Firefox." You'll get lots of links to postings about similar problems with various solutions offered. I tried a few and none have worked for me. As to whether the sites are "still using only SSL" I don't have a clue. I don't even know what it means. This really leads to the issue I have - namely - having downloaded the upgrade ( it was done automatically without my being involved as is the Mozilla recommendation) it is not unreasonable for me to expect Firefox to work as well and as easily as it did previously - it does not do that. I should not have to know about SSL or any other technicalities. I am disappointed.

由 Richard69 於 修改

Zeafer 1 個解決方法 7 個答案

Hello Richard,

As a member of the public, when I click through to talktalk.com.au I am redirected to: https://sales.talktalk.co.uk/

As the address would indicate, this is a "sales" page and there aren't any "News" links as such. I'd guess the "News" pictures are only available to those who are logged into the site (such as existing customers). Because this is not accessible to non-customers, I can't test whether the links work properly or not.

Do you have any other examples of links that aren't working? Without access to any of the examples you've provided, it's very hard to verify or test the problem you are experiencing. Thanks.

Hello Richard, As a member of the public, when I click through to talktalk.com.au I am redirected to: https://sales.talktalk.co.uk/ As the address would indicate, this is a "sales" page and there aren't any "News" links as such. I'd guess the "News" pictures are only available to those who are logged into the site (such as existing customers). Because this is not accessible to non-customers, I can't test whether the links work properly or not. Do you have any other examples of links that aren't working? Without access to any of the examples you've provided, it's very hard to verify or test the problem you are experiencing. Thanks.
FredMcD
  • Top 10 Contributor
4272 個解決方法 59923 個答案

Is this the site you are talking about?

I was re-directed to; https://sales.talktalk.co.uk/

Is this the site you are talking about? I was re-directed to; '''https://sales.talktalk.co.uk/'''

提出問題者

The site I am referring to is www.talktalk.co.uk

It is not a secure site. No login is required to access the page nor to follow the links. Login is only required to access accounts. I have had similar problems with other non-secure sites but can't at present recall which they are. I am not alone having problems since the upgrade. Look at this: https://www.google.co.uk/search?q=firefox+update+problems+2014&ie=utf-8&oe=utf-8&gws_rd=cr&ei=kjGZVKTQL4v6UNS9gMAL

The site I am referring to is www.talktalk.co.uk It is not a secure site. No login is required to access the page nor to follow the links. Login is only required to access accounts. I have had similar problems with other non-secure sites but can't at present recall which they are. I am not alone having problems since the upgrade. Look at this: https://www.google.co.uk/search?q=firefox+update+problems+2014&ie=utf-8&oe=utf-8&gws_rd=cr&ei=kjGZVKTQL4v6UNS9gMAL
FredMcD
  • Top 10 Contributor
4272 個解決方法 59923 個答案

I used your link, and ended up back at https://sales.talktalk.co.uk/

I tried to manually enter https://talktalk.co.uk/ and this is what I got;

I used your link, and ended up back at https://sales.talktalk.co.uk/ I tried to manually enter https://talktalk.co.uk/ and this is what I got;

提出問題者

Thank you all for your efforts on my behalf. I don't think this issue warrants any more of your time. I will try uninstalling and re-installing Firefox. If it doesn't work after that I will just use another browser. The issues I have only occur with Firefox. Is it unreasonable of me to expect a product (Firefox in this case) to work "out of the box" without complicated tweaks? Thanks again.

Thank you all for your efforts on my behalf. I don't think this issue warrants any more of your time. I will try uninstalling and re-installing Firefox. If it doesn't work after that I will just use another browser. The issues I have only occur with Firefox. Is it unreasonable of me to expect a product (Firefox in this case) to work "out of the box" without complicated tweaks? Thanks again.
FredMcD
  • Top 10 Contributor
4272 個解決方法 59923 個答案

In most cases, Firefox does work Out Of The Box. Tell me, are you able to get on that page with another browser? Are you sure that is the correct web address? Are there any others?

In most cases, Firefox does work '''Out Of The Box.''' Tell me, are you able to get on that page with another browser? Are you sure that is the correct web address? Are there any others?
finitarry 251 個解決方法 3421 個答案

I guess talktalk.co.uk is not just using SSL, since I have blocked that and can still load it, though I am redirected to the sales page. You might want to try clearing its cookies and clearing the Firefox cache.

I guess talktalk.co.uk is not just using SSL, since I have blocked that and can still load it, though I am redirected to the sales page. You might want to try clearing its cookies and clearing the Firefox cache.

有幫助的回覆

Thank you but please don't waste any more time on this. I have done as I said I would - removed and re- installed Firefox, cleared all cookies and caches (CCleaner) - still doesn't work. As I said at the start, the problem is not confined to Talktalk - it applies to several other sites and links. The problem does not occur with Internet Explorer nor with Google Chrome so I am now using those.

Thank you but please don't waste any more time on this. I have done as I said I would - removed and re- installed Firefox, cleared all cookies and caches (CCleaner) - still doesn't work. As I said at the start, the problem is not confined to Talktalk - it applies to several other sites and links. The problem does not occur with Internet Explorer nor with Google Chrome so I am now using those.
cor-el
  • Top 10 Contributor
  • Moderator
17588 個解決方法 159105 個答案

選擇的解決方法

AFAICT then that are just normal links on the News page

The http://www.talktalk.co.uk/ opens if I click the News & TV guide link on the https://sales.talktalk.co.uk/ page.

If I right-click a link and use Inspect Element to open the Inspector then I see that there is an onclick event on the links ("ev" button appended), so make sure that you aren't blocking JavaScript.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

AFAICT then that are just normal links on the News page The http://www.talktalk.co.uk/ opens if I click the News & TV guide link on the https://sales.talktalk.co.uk/ page. If I right-click a link and use Inspect Element to open the Inspector then I see that there is an onclick event on the links ("ev" button appended), so make sure that you aren't blocking JavaScript. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

提出問題者

I have eventually traced the problem to the add-on Ghostery. Disabled it an the problem has gone away.

I have eventually traced the problem to the add-on Ghostery. Disabled it an the problem has gone away.
FredMcD
  • Top 10 Contributor
4272 個解決方法 59923 個答案

That was very good work. Well Done. Please flag your last post as Solved Problem so other will know.

That was very good work. Well Done. Please flag your last post as '''Solved Problem''' so other will know.

提出問題者

I can't see how to "flag your last post as Solved Problem" please tell me.

I can't see how to "flag your last post as Solved Problem" please tell me.
FredMcD
  • Top 10 Contributor
4272 個解決方法 59923 個答案

Look for the post that Solved the problem. To it's right, press the Solved button.

Also, please contact Ghostery and tell them.

Look for the post that Solved the problem. To it's right, press the '''Solved''' button. Also, please contact Ghostery and tell them.

由 FredMcD 於 修改