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firefox opens but is about 1/4 inch wide and 1/2 inch long - inlarge button is grey and dragging does not work

已張貼

I've un-installed and reinstalled firefox but I still get the tiny rectangle. - Picture does not appear to be loading.

I've un-installed and reinstalled firefox but I still get the tiny rectangle. - Picture does not appear to be loading.

被選擇的解決方法

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

從原來的回覆中察看解決方案 1

額外的系統細節

已安裝的外掛程式

Don't think there are any as I just reinstalled

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.95 Safari/537.36

更多資訊

Can't open window enough to run trouble shooter

Wesley Branton
  • Top 10 Contributor
646 個解決方法 5247 個答案

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!

提出問題者

I have uploaded an image

I have uploaded an image
Wesley Branton
  • Top 10 Contributor
646 個解決方法 5247 個答案

I have saw this issue before and the previous times that I have saw it, it appears to be related to the Firefox preloading software. Please remove any preloading software from your computer if possible.


Try closing the small window and launching Firefox again.

I have saw this issue before and the previous times that I have saw it, it appears to be related to the Firefox preloading software. Please remove any preloading software from your computer if possible. ---- Try closing the small window and launching Firefox again.

提出問題者

Not sure what you mean by preloading software. The exe. firefox file that is in my downloads? Files that would be in temp files?

Not sure what you mean by preloading software. The exe. firefox file that is in my downloads? Files that would be in temp files?

有幫助的回覆

Deleted the exe setup file and deleted all temp files. re-opened firefox but it didn't make any difference. still a tiny rectangle.

Deleted the exe setup file and deleted all temp files. re-opened firefox but it didn't make any difference. still a tiny rectangle.
InfinityOne 2 個解決方法 20 個答案

Hello Betty02,

Can you please try this :

On your windows 7 :

Click on Start and in the Search field enter the following command:

firefox.exe -safe-mode

If firefox window is "usable" then follow this :

Refresh Firefox - reset add-ons and settings

Hello Betty02, Can you please try this : On your windows 7 : Click on Start and in the Search field enter the following command: '''firefox.exe -safe-mode''' If firefox window is "usable" then follow this : [[Reset Firefox – easily fix most problems]]

提出問題者

firefox window still not useable

firefox window still not useable
InfinityOne 2 個解決方法 20 個答案

Hello Betty,

Can you try to create a new profile :

Profile Manager - Create, remove, or switch Firefox profiles

Hello Betty, Can you try to create a new profile : [[Use the Profile Manager to create and remove Firefox profiles]]

提出問題者

Rebooted to make sure firefox was closed, then followed the directions on the link. Can't open the Profile Manager - tried 'open' and then 'open as administrator' but I still get the tiny rectangle.

I wasn't aware of that file so I'm going to un-install making sure that file is gone and then try reinstalling.

Doesn't make any difference - brand new install opening the same way

Rebooted to make sure firefox was closed, then followed the directions on the link. Can't open the Profile Manager - tried 'open' and then 'open as administrator' but I still get the tiny rectangle. I wasn't aware of that file so I'm going to un-install making sure that file is gone and then try reinstalling. Doesn't make any difference - brand new install opening the same way

由 Betty02 於 修改

提出問題者

I was getting a lot of pop ups on Chrome even though I had an ad blocker on. I read the bottom of an ad that said 'Ad Browser'. I googled that and found that it is a program that I may have picked up downloading a coupon. I followed the directions on how to remove it and about half way through the removal Firefox opened in a regular size window.

I'm rather reluctant to close it without finding out if there are some settings I should check beforehand.

I was getting a lot of pop ups on Chrome even though I had an ad blocker on. I read the bottom of an ad that said 'Ad Browser'. I googled that and found that it is a program that I may have picked up downloading a coupon. I followed the directions on how to remove it and about half way through the removal Firefox opened in a regular size window. I'm rather reluctant to close it without finding out if there are some settings I should check beforehand.

由 Betty02 於 修改

Wesley Branton
  • Top 10 Contributor
646 個解決方法 5247 個答案

選擇的解決方法

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!