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技術支援討論區

Chashes or stalls at close

已張貼

Chashes or stalls at close

Chashes or stalls at close

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 15.0 r0
  • Google Update
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Motive Plug-in for Mozilla Browsers
  • LastPass Plugin
  • Picasa plugin
  • VLC media player Web Plugin 2.1.3
  • 5.1.30514.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPWLPG
  • GEPlugin
  • SumatraPDF Browser Plugin
  • NDS Player Plugin
  • Motive Management Plug-in for Mozilla Browsers

應用程式

  • Firefox 33.1.1
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/33.1.1/WINNT/en-US/

擴充套件

  • Blur (Formerly DoNotTrackMe) 4.5.1334 (donottrackplus@abine.com)
  • FEBE 8.0.5 ({4BBDD651-70CF-4821-84F8-2B918CF89CA3})
  • GPU Accelerated Flash Player 1.30 (gpuacceleratedflashplayer@stas)
  • LastPass 3.1.54 (support@lastpass.com)
  • NoScript 2.6.9.6 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • SSL Version Control 0.4 (jid1-ZM3BerwS6FsQAg@jetpack)
  • TrackMeNot 0.8.13 (trackmenot@mrl.nyu.edu)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Bitdefender Wallet 1.0 (ffpwdman@bitdefender.com) (Inactive)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Mobile Intel(R) 965 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a02
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 9-23-2009
  • driverDate2:
  • driverVersion: 8.15.10.1930
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedDriver']
  • numTotalWindows: 1
  • webglRendererMessage: [u'blockedDriver']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

修改過的偏好設定

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.enabled: False
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.privatebrowsing.autostart: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406
  • browser.startup.homepage: http://my.earthlink.net/
  • browser.startup.homepage_override.buildID: 20141113143407
  • browser.startup.homepage_override.mstone: 33.1.1
  • browser.tabs.loadInBackground: False
  • dom.max_chrome_script_run_time: 60
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.1.1
  • keyword.URL:
  • media.gmp-gmpopenh264.lastUpdate: 1413385496
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1418046602
  • network.cookie.cookieBehavior: 3
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1417905784
  • places.history.enabled: False
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npdeployjava: 0
  • plugin.state.npmozcouponprinter: 1
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.default_personal_cert: Select Automatically
  • security.tls.version.min: 1
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1416253026

其他

  • User JS: 否
  • 輔助功能: 否
philipp
  • Top 25 Contributor
  • Moderator
5330 個解決方法 23532 個答案

hello tyty, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

hello tyty, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few report ids from there starting with '''bp-''' & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

提出問題者

14 days ago bp-646d2300-13e0-49d3-b942-a64d72141124 14 hours ago bp-2d5a1c02-e1dc-4d58-b214-8d2de2141208 3 days ago bp-348adfc6-724e-49ba-ab51-289f92141205

14 days ago bp-646d2300-13e0-49d3-b942-a64d72141124 14 hours ago bp-2d5a1c02-e1dc-4d58-b214-8d2de2141208 3 days ago bp-348adfc6-724e-49ba-ab51-289f92141205

由 philipp 於 修改

philipp
  • Top 25 Contributor
  • Moderator
5330 個解決方法 23532 個答案

thanks for reporting back, does it make any difference when you disable firefox health report in the firefox ≡ menu under options > advanced > data choices?

thanks for reporting back, does it make any difference when you disable firefox health report in the firefox ≡ menu under options > advanced > data choices?

提出問題者

I still Forcing it to close. Need help. 14 days ago bp-646d2300-13e0-49d3-b942-a64d72141124 14 hours ago bp-2d5a1c02-e1dc-4d58-b214-8d2de2141208 3 days ago bp-348adfc6-724e-49ba-ab51-289f92141205

I still Forcing it to close. Need help. 14 days ago bp-646d2300-13e0-49d3-b942-a64d72141124 14 hours ago bp-2d5a1c02-e1dc-4d58-b214-8d2de2141208 3 days ago bp-348adfc6-724e-49ba-ab51-289f92141205
philipp
  • Top 25 Contributor
  • Moderator
5330 個解決方法 23532 個答案

any difference when you disable "telemetry" as well under options > advanced > data choices? (those changes also might take a restart of the browser before they have an effect)

any difference when you disable "telemetry" as well under options > advanced > data choices? (those changes also might take a restart of the browser before they have an effect)

由 philipp 於 修改

FredMcD
  • Top 10 Contributor
4306 個解決方法 60428 個答案

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


The crash reports flagged these programs;

lpxpcom.dll = LastPass

avcuf32.dll = BitDefender

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' -------------------------- The crash reports flagged these programs; lpxpcom.dll = LastPass avcuf32.dll = BitDefender

提出問題者

It was disabled

It was disabled

提出問題者

Disabled add on made no differance.

Disabled add on made no differance.
FredMcD
  • Top 10 Contributor
4306 個解決方法 60428 個答案

It was disabled What was disabled?


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

''It was disabled'' What was disabled? --------------- '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.