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Chashes or stalls at close

  • 9 回覆
  • 1 有這個問題
  • 10 次檢視
  • 最近回覆由 FredMcD

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Chashes or stalls at close

所有回覆 (9)

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hello tyty, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

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14 days ago bp-646d2300-13e0-49d3-b942-a64d72141124 14 hours ago bp-2d5a1c02-e1dc-4d58-b214-8d2de2141208 3 days ago bp-348adfc6-724e-49ba-ab51-289f92141205

由 philipp 於 修改

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thanks for reporting back, does it make any difference when you disable firefox health report in the firefox ≡ menu under options > advanced > data choices?

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I still Forcing it to close. Need help. 14 days ago bp-646d2300-13e0-49d3-b942-a64d72141124 14 hours ago bp-2d5a1c02-e1dc-4d58-b214-8d2de2141208 3 days ago bp-348adfc6-724e-49ba-ab51-289f92141205

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any difference when you disable "telemetry" as well under options > advanced > data choices? (those changes also might take a restart of the browser before they have an effect)

由 philipp 於 修改

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Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


The crash reports flagged these programs;

lpxpcom.dll = LastPass

avcuf32.dll = BitDefender

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It was disabled

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Disabled add on made no differance.

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It was disabled What was disabled?


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.