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I reset firefox & now it does not work at all

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I reset firefox & now when I start I get a white screen .I hit home & get a search bar. When I type in a search in goes blank & I do not get anything. Also no bookmarks or add on.[ nothing works] ?

I reset firefox & now when I start I get a white screen .I hit home & get a search bar. When I type in a search in goes blank & I do not get anything. Also no bookmarks or add on.[ nothing works] ?

被選擇的解決方法

Hello,

After reading the information provided about your issue I suggest a soft reset of the phone.

  1. Take the back cover of the phone off.
  2. Take the battery out.
  3. Take the SIM card and microSD card out (if applicable).
  4. Wait 10 seconds.
  5. Put the SIM card and microSD card back in (if applicable).
  6. Put the battery back in.
  7. Put the back cover back on.
  8. Turn the device on.
  9. Check if the issue you were having is still present.

Please report back to us if this solved your problem!

Thank you

從原來的回覆中察看解決方案 0

額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3; BRI/2; rv:11.0) like Gecko

更多資訊

rajkumarukkuturi 2 個解決方法 47 個答案

選擇的解決方法

Hello,

After reading the information provided about your issue I suggest a soft reset of the phone.

  1. Take the back cover of the phone off.
  2. Take the battery out.
  3. Take the SIM card and microSD card out (if applicable).
  4. Wait 10 seconds.
  5. Put the SIM card and microSD card back in (if applicable).
  6. Put the battery back in.
  7. Put the back cover back on.
  8. Turn the device on.
  9. Check if the issue you were having is still present.

Please report back to us if this solved your problem!

Thank you

Hello, After reading the information provided about your issue I suggest a soft reset of the phone. #Take the back cover of the phone off. #Take the battery out. #Take the SIM card and microSD card out (if applicable). #Wait 10 seconds. #Put the SIM card and microSD card back in (if applicable). #Put the battery back in. #Put the back cover back on. #Turn the device on. #Check if the issue you were having is still present. Please report back to us if this solved your problem! Thank you