搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

After restore , uninstall, and reinstall, firefox still crashes on startup on Mac

  • 9 回覆
  • 1 有這個問題
  • 62 次檢視
  • 最近回覆由 FredMcD

more options

I had about 20-30 tabs open, but that has never been an issue. Firefox was slow to load an active page, and suggested restore. I clicked restore and tried to reopen firefox. the main page came up and then crashed. I tried again and it crashed again. I opened in safe mode, and it crashed. I uninstalled from the app folder, opened opera to download and reinstall, and it still crashed. That was two days ago. I cleaned everything off the computer related to firefox in the spotlight search, and uninstalled and reinstalled. It opened for a little longer, and crashed again.

AdapterDeviceID: 0x 863 AdapterDriverVersion: AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.1.1 BuildID: 20141113143407 CrashTime: 1416511016 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1416177811 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 863GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 167372 StartupTime: 1416510925 Theme: classic/1.0 Throttleable: 1 URL: about:home Vendor: Mozilla Version: 33.1.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

所有回覆 (9)

more options

I also wanted to add that when I logged myself off my computer and logged on as a guest, Firefox is working fine. What do i need to do to keep it from crashing under my name?

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

If you can't open Firefox, see:

more options

Happy Thanksgiving!

bp-48f8456a-664e-4ac0-a7b6-a6d612141116.txt bp-78a0ae9d-7cf9-4d8f-a25f-bf9df2141116.txt bp-351c530b-14dc-4b0c-a82f-d83132141116.txt bp-27713d95-0f02-4c47-ab62-0d8a42141116.txt bp-072985e7-c26b-4a38-a910-477852141116.txt bp-907971a8-220b-489f-9ccb-0ea562141116.txt bp-b3cdb10f-79e1-46bc-961b-bb9c52141116.txt bp-cae15df7-4d62-4d99-acbf-5ef9e2141123.txt bp-f68588e2-463f-4a29-8bed-032842141117.txt bp-ffbe0438-e951-45f6-a965-81a8c2141120.txt

The most recent one is the last one.

more options

These were flagged in the crash report;

Signature: CoreFoundation

fbplugin = FaceBook

libobjc.A.dylib = Microsoft Word

AppKit

libdyld.dylib = Microsoft Word

libdispatch.dylib

libsystem_pthread.dylib

libsystem_kernel.dylib

HIToolbox

more options

I don't know what any of that means. What do i need to do so that it will stop crashing on startup?

more options

Now that I know why it crashed, how do i fix it?

more options

I've called the big guys to help you. Good luck.


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

That is a problem with the "Facebook Photo Uploader" (fbplugin).

  • bug 1086977 [10.10] Facebook's old "Facebook Photo Uploader" (fbplugin) crashes on load on OS X Yosemite

You can check these location if you can find this plugin file:

In Mac OS X v10.7 and later, the ~/Library folder is a hidden folder.

由 cor-el 於 修改

more options

FredMcD said

These were flagged in the crash report; Signature: CoreFoundation fbplugin = FaceBook libobjc.A.dylib = Microsoft Word AppKit libdyld.dylib = Microsoft Word libdispatch.dylib libsystem_pthread.dylib libsystem_kernel.dylib HIToolbox

New information ! ! All the above programs look to be part of Word for Mac (Microsoft) I don't know if these articles can help. http://support.microsoft.com/kb/2693802/en-us complete removal of Office 2008