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Firefox shows a black screen suddenly while browsing or when left idle for long time (more than 1 hr).

Lee
已張貼

Firefox suddenly turns totally black while I was browsing yesterday. I tried restarted it, and it works fine. In such state none of the menu or actions items are accessible. Even while closing the browser I get the confirmation popup which is also completely black.

Screenshot link: http://prntscr.com/55kggq

I had to randomly click on the "close tabs" button.

I am using Mozilla Firefox v33.1 in Windows 7, 32 Bit OS with i3 processor, 4GB RAM.

Firefox suddenly turns totally black while I was browsing yesterday. I tried restarted it, and it works fine. In such state none of the menu or actions items are accessible. Even while closing the browser I get the confirmation popup which is also completely black. Screenshot link: http://prntscr.com/55kggq I had to randomly click on the "close tabs" button. I am using Mozilla Firefox v33.1 in Windows 7, 32 Bit OS with i3 processor, 4GB RAM.

被選擇的解決方法

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

從原來的回覆中察看解決方案 1

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 15.0 r0
  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • VLC media player Web Plugin 2.1.3
  • VMware Remote Console Plug-in
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:33.0) Gecko/20100101 Firefox/33.0

更多資訊

UserHelp 1 個解決方法 17 個答案

Dear, elavarasanlee.

Please, try the following:

Click on the right side of the toolbar, the menu button. - Click on "?" and restart with extensions disabled. - When you restart, open the options dialog, and click "Advanced". - Uncheck "When available, use hardware acceleration". When you restart the application usually no more black screen.

Dear, elavarasanlee. Please, try the following: Click on the right side of the toolbar, the menu button. - Click on "?" and restart with extensions disabled. - When you restart, open the options dialog, and click "Advanced". - Uncheck "When available, use hardware acceleration". When you restart the application usually no more black screen.
FredMcD
  • Top 10 Contributor
4245 個解決方法 59390 個答案

選擇的解決方法

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) https://forums.adobe.com/message/4468493#TemporaryWorkaround * disable hardware acceleration in the Flash plugin https://forums.adobe.com/thread/891337 See also: * http://kb.mozillazine.org/Flash#Troubleshooting
nescafe2002 0 個解決方法 2 個答案

I've just had the same issue (sudden black screen while browsing), probably related to my graphics card driver which I've updated two days ago.

Laptop model: ASUS N550JV CN270H Graphics card model: Intel(R) HD Graphics 4600 Old driver: 10.18.10.3308 (2013-09-16) New driver: 10.18.10.3960 (2014-09-29)

If the problems recurs, I will re-install the 10.18.10.3308 driver and post the results here.

I've just had the same issue (sudden black screen while browsing), probably related to my graphics card driver which I've updated two days ago. Laptop model: ASUS N550JV CN270H Graphics card model: Intel(R) HD Graphics 4600 Old driver: 10.18.10.3308 (2013-09-16) New driver: 10.18.10.3960 (2014-09-29) If the problems recurs, I will re-install the 10.18.10.3308 driver and post the results here.
nescafe2002 0 個解決方法 2 個答案

nescafe2002 said

I've just had the same issue (sudden black screen while browsing), probably related to my graphics card driver which I've updated two days ago. Laptop model: ASUS N550JV CN270H Graphics card model: Intel(R) HD Graphics 4600 Old driver: 10.18.10.3308 (2013-09-16) New driver: 10.18.10.3960 (2014-09-29) If the problems recurs, I will re-install the 10.18.10.3308 driver and post the results here.

After 3 more blackouts, I restored 10.18.10.3308 and the problem went away.

''nescafe2002 [[#answer-663423|said]]'' <blockquote> I've just had the same issue (sudden black screen while browsing), probably related to my graphics card driver which I've updated two days ago. Laptop model: ASUS N550JV CN270H Graphics card model: Intel(R) HD Graphics 4600 Old driver: 10.18.10.3308 (2013-09-16) New driver: 10.18.10.3960 (2014-09-29) If the problems recurs, I will re-install the 10.18.10.3308 driver and post the results here. </blockquote> After 3 more blackouts, I restored 10.18.10.3308 and the problem went away.
guigs 1072 個解決方法 11697 個答案

Check out Firefox 56, some of the issues with Intel drivers have been fixed.

Check out Firefox 56, some of the issues with Intel drivers have been fixed.