搜尋 Mozilla 技術支援網站

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to sign in for Firefox sync(when i try to sign in it saying that unexpected error)

  • 4 回覆
  • 5 有這個問題
  • 5431 次檢視
  • 最近回覆由 markhaaseth

more options

This morning when i opened firefox i noticed that i lost all my saved passwords.When i tried to sign in with my sync account it simpliy says that unexpected error.

被選擇的解決方法

Hi, Usually when there is an unexpected error, logging out of the account on the computer with the issue and then signing back in will resolve this issue. Please try this:

  1. Open up the Firefox Menu and click on Options
  2. Open Sync and remove account
  3. Close and open Firefox
  4. Repeat 1 and sign back in.

Does this resolve the error?

從原來的回覆中察看解決方案 👍 0

所有回覆 (4)

more options

選擇的解決方法

Hi, Usually when there is an unexpected error, logging out of the account on the computer with the issue and then signing back in will resolve this issue. Please try this:

  1. Open up the Firefox Menu and click on Options
  2. Open Sync and remove account
  3. Close and open Firefox
  4. Repeat 1 and sign back in.

Does this resolve the error?

more options

Tried that. No go. Same unexpected error issue.

more options

Do you mean that you do not see passwords in the Password Manager?

  • Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"

Try to start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
more options

No, tools/options/sync no go unexpected error