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Firefox crashes

已張貼

Crash Report ID: bp-4e94c618-428a-46fe-8cea-dbb002141102

I'm using firefox on a new PC on which the software is all up-to-date. Crashes seem to happen randomly and I've re-set firefox and tried deleting parent.lock (which seems to help for a while). I'm running in safe mode at present and no crashes for the time being. As a long term user, I really don't want to abandon Firefox - so, grateful for any help!

Crash Report ID: bp-4e94c618-428a-46fe-8cea-dbb002141102 I'm using firefox on a new PC on which the software is all up-to-date. Crashes seem to happen randomly and I've re-set firefox and tried deleting parent.lock (which seems to help for a while). I'm running in safe mode at present and no crashes for the time being. As a long term user, I really don't want to abandon Firefox - so, grateful for any help!

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 15.0 r0
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • iTunes Detector Plug-in
  • GEPlugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0

更多資訊

Application Basics
------------------
Name: Firefox
Version: 33.0.2
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
---------------------------------
Report ID: bp-4e94c618-428a-46fe-8cea-dbb002141102
Submitted: 28 minutes ago
Report ID: bp-76d8e6d8-c789-4067-b5a7-fc0c02141102
Submitted: 47 minutes ago
Report ID: bp-0f57a6fa-6a44-48c1-8fd4-ac3da2141101
Submitted: 23 hours ago
Report ID: bp-a430bfa8-d9c0-4069-9c21-bb6892141101
Submitted: 23 hours ago
Report ID: bp-d19f6703-f574-4ed2-a4d1-f4cef2141101
Submitted: 23 hours ago
Report ID: bp-2d4ae896-2aeb-469e-a218-e6e482141101
Submitted: 23 hours ago
Report ID: bp-18500b86-7554-413a-8943-fec5e2141101
Submitted: 1 day ago
Report ID: bp-3bee974c-fb9b-4275-9e3e-d861f2141031
Submitted: 2 days ago
All Crash Reports
Extensions
----------
Name: Avast Online Security
Version: 10.0.2204.148
Enabled: false
ID: wrc@avast.com
Graphics
--------
Adapter Description: Intel(R) HD Graphics 4600
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Adapter RAM: Unknown
Device ID: 0x0412
DirectWrite Enabled: false (6.3.9600.17111)
Driver Date: 5-17-2014
Driver Version: 10.18.10.3621
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic (OMTC)
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 4
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20141027150301
browser.startup.homepage_override.buildID: 20141027150301
browser.startup.homepage_override.mstone: 33.0.2
dom.mozApps.used: true
extensions.lastAppVersion: 33.0.2
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
Important Locked Preferences
----------------------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: true
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.7
Version in use: 4.10.7
NSS
Expected minimum version: 3.17.1 Basic ECC
Version in use: 3.17.1 Basic ECC
NSSSMIME
Expected minimum version: 3.17.1 Basic ECC
Version in use: 3.17.1 Basic ECC
NSSSSL
Expected minimum version: 3.17.1 Basic ECC
Version in use: 3.17.1 Basic ECC
NSSUTIL
Expected minimum version: 3.17.1
Version in use: 3.17.1
Experimental Features
---------------------

FredMcD
  • Top 10 Contributor
4259 個解決方法 59628 個答案

In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Found these in More System Details

Report ID: bp-4e94c618-428a-46fe-8cea-dbb002141102 Submitted: 28 minutes ago Report ID: bp-76d8e6d8-c789-4067-b5a7-fc0c02141102 Submitted: 47 minutes ago Report ID: bp-0f57a6fa-6a44-48c1-8fd4-ac3da2141101 Submitted: 23 hours ago Report ID: bp-a430bfa8-d9c0-4069-9c21-bb6892141101 Submitted: 23 hours ago Report ID: bp-d19f6703-f574-4ed2-a4d1-f4cef2141101 Submitted: 23 hours ago Report ID: bp-2d4ae896-2aeb-469e-a218-e6e482141101 Submitted: 23 hours ago Report ID: bp-18500b86-7554-413a-8943-fec5e2141101 Submitted: 1 day ago Report ID: bp-3bee974c-fb9b-4275-9e3e-d861f2141031 Submitted: 2 days ago

In the address bar, type '''about:crashes. Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ------------------- Found these in More System Details Report ID: bp-4e94c618-428a-46fe-8cea-dbb002141102 Submitted: 28 minutes ago Report ID: bp-76d8e6d8-c789-4067-b5a7-fc0c02141102 Submitted: 47 minutes ago Report ID: bp-0f57a6fa-6a44-48c1-8fd4-ac3da2141101 Submitted: 23 hours ago Report ID: bp-a430bfa8-d9c0-4069-9c21-bb6892141101 Submitted: 23 hours ago Report ID: bp-d19f6703-f574-4ed2-a4d1-f4cef2141101 Submitted: 23 hours ago Report ID: bp-2d4ae896-2aeb-469e-a218-e6e482141101 Submitted: 23 hours ago Report ID: bp-18500b86-7554-413a-8943-fec5e2141101 Submitted: 1 day ago Report ID: bp-3bee974c-fb9b-4275-9e3e-d861f2141031 Submitted: 2 days ago
FredMcD
  • Top 10 Contributor
4259 個解決方法 59628 個答案

The crash reports are for a Windows NT, is this correct?


Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


These programs were flagged in the crash reports;

KERNELBASE.dll = Skype ?

ntdll.dll = Microsoft


Perform a System File Check to fix the corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

The crash reports are for a Windows NT, is this correct? ---------------- Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' --------------- These programs were flagged in the crash reports; KERNELBASE.dll = Skype ? ntdll.dll = Microsoft ------------------- Perform a System File Check to fix the corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
cor-el
  • Top 10 Contributor
  • Moderator
17535 個解決方法 158559 個答案

Do you have Avast software installed?

See:

  • bug 1087674 - Firefox won't close with Avast 2015 10.0.2206 when HTTPS scanning is enabled
Do you have Avast software installed? See: *[https://bugzilla.mozilla.org/show_bug.cgi?id=1087674 bug 1087674] - Firefox won't close with Avast 2015 10.0.2206 when HTTPS scanning is enabled

提出問題者

Hi,

Thanks, I've disabled HTTPS scanning in Avast and no crashes since. I'm now running Firefox 33.0.2 and Avast version 2015.10.0.2206 - have recent updates resolved bug 1087674? Can I now re-activate HTTPS scanning?

Hi, Thanks, I've disabled HTTPS scanning in Avast and no crashes since. I'm now running Firefox 33.0.2 and Avast version 2015.10.0.2206 - have recent updates resolved bug 1087674? Can I now re-activate HTTPS scanning?
cor-el
  • Top 10 Contributor
  • Moderator
17535 個解決方法 158559 個答案

You can give it a try to see if Avast has fixed this for you and that Firefox no longer crashes.

Next week Monday a special Firefox 33.1 version (Firefox 10th anniversary) will be released that includes some fixes that may help with this issue.

You can give it a try to see if Avast has fixed this for you and that Firefox no longer crashes. Next week Monday a special Firefox 33.1 version (Firefox 10th anniversary) will be released that includes some fixes that may help with this issue.