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Firefox crashes on startup. Both 31.1.1ESR and 32.0

  • 2 回覆
  • 1 有這個問題
  • 19 次檢視
  • 最近回覆由 FredMcD

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Firefox was first installed by another administrator. But wasn't working. I didn't remove it, just installed another version. After that, it crashes every time I'm trying to start it.

What I did: 1. Uninstalled Firefox using standard Windows via Programs & Components in Control Panel 2. Removed Firefox Profile 3. Removed Registry settings associated with Firefox

Another details of my set-up:

1. McAfee antivirus is disabled 2. SRP is disabled

The latest crash ID is: bp-7b3a2e15-52b5-4407-874d-0b8122141014

Nothing unusual in Events Viewer.

Platform: Win 7 Pro 32bit. Thanks

所有回覆 (2)

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Signature JS = Java Script

Release Channel esr = Special type of program

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

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If the problem is still there, you may want to switch to normal Firefox.

Download Firefox Full Installer For All languages And Systems {web link}