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技術支援討論區

Firefox hangs with upload file dialogue, also after reset + no-plugins + restart + removing sqlite dbs (sigh)

已張貼

I've tried resetting firefox, removing all Add-ons/plug-ins, removing sqlite dbs, restarting. Nothing makes any difference. As soon as the kmozillahelper file system dialogue pops up, sometimes immediately, and sometimes after several seconds, Firefox freezes permanently. I have to kill the process and restart Firefox to proceed.

>cat /etc/os-release NAME=openSUSE VERSION="13.1 (Bottle)" VERSION_ID="13.1" PRETTY_NAME="openSUSE 13.1 (Bottle) (x86_64)" ID=opensuse ANSI_COLOR="0;32" CPE_NAME="cpe:/o:opensuse:opensuse:13.1" BUG_REPORT_URL="https://bugs.opensuse.org" HOME_URL="https://opensuse.org/" ID_LIKE="suse"

ps. I've seen these posts from 2012 and 2014, and the issue is still NOT fixed:

 https://support.mozilla.org/en-US/questions/991703#answer-618728
 https://support.mozilla.org/en-US/questions/988171

Cheers.

I've tried resetting firefox, removing all Add-ons/plug-ins, removing sqlite dbs, restarting. Nothing makes any difference. As soon as the kmozillahelper file system dialogue pops up, sometimes immediately, and sometimes after several seconds, Firefox freezes permanently. I have to kill the process and restart Firefox to proceed. >cat /etc/os-release NAME=openSUSE VERSION="13.1 (Bottle)" VERSION_ID="13.1" PRETTY_NAME="openSUSE 13.1 (Bottle) (x86_64)" ID=opensuse ANSI_COLOR="0;32" CPE_NAME="cpe:/o:opensuse:opensuse:13.1" BUG_REPORT_URL="https://bugs.opensuse.org" HOME_URL="https://opensuse.org/" ID_LIKE="suse" ps. I've seen these posts from 2012 and 2014, and the issue is still NOT fixed: https://support.mozilla.org/en-US/questions/991703#answer-618728 https://support.mozilla.org/en-US/questions/988171 Cheers.

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 11.2 r202
  • The IcedTea-Web Plugin executes Java applets.
  • Plugin for Installing Applications (new)

應用程式

  • Firefox 31.1.0
  • 使用者代理:Mozilla/5.0 (X11; Linux x86_64; rv:31.0) Gecko/20100101 Firefox/31.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/31.1.0/Linux/en-US/

擴充套件

  • Adblock Plus 2.6.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • DoNotTrackMe: Online Privacy Protection 3.2.1127 (donottrackplus@abine.com)
  • Firebug 2.0.4 (firebug@software.joehewitt.com)
  • Google Reverse Image Search 32.0 ({95322c08-05ff-4f3c-85fd-8ceb821988dd})
  • Google translate https 1.1 (jid1-vhLR6vkMUx9csw@jetpack)
  • Live HTTP headers 0.17 ({8f8fe09b-0bd3-4470-bc1b-8cad42b8203a})
  • TinEye Reverse Image Search 1.1 (tineye@ideeinc.com)
  • Translate This! 3.0.2 (jid0-k75TfRGfOXPHfEZmJ9cKu5eCgLc@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • YSlow 3.1.8 (yslow@yahoo-inc.com)
  • openSUSE Firefox Extensions 1.0.2 (susefox@opensuse.org) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: X.Org -- Gallium 0.4 on AMD RV620
  • adapterDeviceID: Gallium 0.4 on AMD RV620
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: X.Org
  • driverDate:
  • driverVersion: 3.0 Mesa 9.2.3
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: X.Org -- Gallium 0.4 on AMD RV620
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

修改過的偏好設定

  • accessibility.browsewithcaret: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.history_expire_days.mirror: 5
  • browser.places.createdSmartBookmarks: True
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 7
  • browser.places.updateRecentTagsUri: False
  • browser.search.update: False
  • browser.sessionstore.interval: 300000
  • browser.sessionstore.upgradeBackup.latestBuildID: 2014082900
  • browser.startup.homepage: http://www.rfi.net
  • browser.startup.homepage_override.buildID: 2014082900
  • browser.startup.homepage_override.mstone: 31.1.0
  • dom.disable_window_open_feature.status: False
  • dom.disable_window_status_change: False
  • dom.indexedDB.enabled: False
  • dom.ipc.plugins.timeoutSecs: 60
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 31.1.0
  • gfx.blacklist.suggested-driver-version: Mesa 7.10.3
  • network.cookie.prefsMigrated: True
  • network.security.ports.banned: 8118,8123,9050,9051
  • network.websocket.enabled: False
  • places.database.lastMaintenance: 1412260102
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • places.last_vacuum: 1303666446
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.soname.list:
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.enable_java: False
  • security.enable_ssl2: True
  • security.OCSP.signingCA: Builtin Object Token:IPS CLASE1 root
  • security.OCSP.URL:
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1411906264

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4223 個解決方法 58930 個答案

What is the web site adddress and the file you are trying to download?


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

What is the web site adddress and the file you are trying to download? ------------------------------------- '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences'''<Enter> in the address bar Select '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

提出問題者

This pertains to the file -> UPLOAD <- dialogue.

... !!! upload -> Upload -> UPLOAD !!! ...

This pertains to the file -> UPLOAD <- dialogue. ... !!! upload -> Upload -> UPLOAD !!! ...
FredMcD
  • Top 10 Contributor
4223 個解決方法 58930 個答案

What is it that happens, error messages, anything else?

What is it that happens, error messages, anything else?

提出問題者

As per the original ticket: As soon as the kmozillahelper file system dialogue pops up, sometimes immediately, and sometimes after several seconds, Firefox freezes permanently. I have to kill the process and restart Firefox to proceed.

Additionally: There are no error messages of any kind. Neither in the GUI, nor in /var/log/messages. Nada, nix, just everytime I try to upload a file, Firefox freezes permanently (until I kill + restart Firefox).

Sadly :(

As per the original ticket: As soon as the kmozillahelper file system dialogue pops up, sometimes immediately, and sometimes after several seconds, Firefox freezes permanently. I have to kill the process and restart Firefox to proceed. Additionally: There are no error messages of any kind. Neither in the GUI, nor in /var/log/messages. Nada, nix, just everytime I try to upload a file, Firefox freezes permanently (until I kill + restart Firefox). Sadly :(
christ1
  • Top 25 Contributor
2154 個解決方法 15730 個答案

I guess the 'kmozillahelper file system dialogue' is the window which pops up after pressing a 'Browse' button in order to select a file from the file system? It's more likely that this is an OS problem, where the OS is trying to query destinations not immediately available, e.g. like a network share, or a Bluetooth service, as described in one of the links you posted above.

Does this problem only occur with Firefox? Have you tried a different browser, or do you see this with other applications as well?

I guess the 'kmozillahelper file system dialogue' is the window which pops up after pressing a 'Browse' button in order to select a file from the file system? It's more likely that this is an OS problem, where the OS is trying to query destinations not immediately available, e.g. like a network share, or a Bluetooth service, as described in one of the links you posted above. Does this problem only occur with Firefox? Have you tried a different browser, or do you see this with other applications as well?

提出問題者

Yes, Christ1, I can browse the file system for a file/photo to upload. Although only for a few seconds, and then Firefox freezes. It's very odd.

I agree that it sounds like some interaction with the firefox/kmozillahelper/sys. app. thingy. I have tried a clean chrome download, and the identical file upload, (site/image combo), works perfectly from there...

Yes, Christ1, I can browse the file system for a file/photo to upload. Although only for a few seconds, and then Firefox freezes. It's very odd. I agree that it sounds like some interaction with the firefox/kmozillahelper/sys. app. thingy. I have tried a clean chrome download, and the identical file upload, (site/image combo), works perfectly from there...

提出問題者

Interestingly... using a different user account with the same Firefox installation works fine. *also* using a different user PROFILE with the same Firefox installation works fine too. What I do is this:

 firefox --new-instance -Profile_Manager

profile-1 works fine. profile-2 fails with file upload browser window freeze. profile-3 works fine. profile-4 works fine. profile-5 fails with file upload browser window freeze. profile-6 works fine.

...

Interestingly... using a different user account with the same Firefox installation works fine. *also* using a different user PROFILE with the same Firefox installation works fine too. What I do is this: firefox --new-instance -Profile_Manager profile-1 works fine. profile-2 fails with file upload browser window freeze. profile-3 works fine. profile-4 works fine. profile-5 fails with file upload browser window freeze. profile-6 works fine. ...
FredMcD
  • Top 10 Contributor
4223 個解決方法 58930 個答案

What is it about 2 and 5 that is differeent from the others? Add-on, setting, permissions . . . .

What is it about 2 and 5 that is differeent from the others? Add-on, setting, permissions''' . . . .'''
christ1
  • Top 25 Contributor
2154 個解決方法 15730 個答案

Just curious, where did you pick up the --new-instance command line argument? It isn't very well documented, if at all. Typically you'd use the -no-remote option to start a new instance. http://kb.mozillazine.org/Command_line_arguments

Just curious, where did you pick up the --new-instance command line argument? It isn't very well documented, if at all. Typically you'd use the -no-remote option to start a new instance. http://kb.mozillazine.org/Command_line_arguments

提出問題者

Let's not go off-topic here, @christ1, but I refer you to the official bug report which discusses "Create a -new-instance flag for the functionality of the old -no-remote flag."

 https://bugzilla.mozilla.org/show_bug.cgi?id=716110

It seems like which flag you choose to use, might depend on which bug report you read ;)

ps. inspecting profile differences...

Let's not go off-topic here, @christ1, but I refer you to the official bug report which discusses "Create a -new-instance flag for the functionality of the old -no-remote flag." https://bugzilla.mozilla.org/show_bug.cgi?id=716110 It seems like which flag you choose to use, might depend on which bug report you read ;) ps. inspecting profile differences...