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技術支援討論區

Having many different issues & can't sign in...

已張貼

There are so many issues, I don't know where to start.

1. I have an older computer. It runs on Windows XP, Intel Celeron CPU 2.4 GHz, 2.39 GHz, 2.00 of RAM. I don't expect it to be the fastest in the world but it gets clogged up very quickly.

2. The last time it crashed (Firefox) it suggested I needed driver version 6.1400.1000.5218. I'm not very computer savvy about builds & such. I don't even know where to start looking for this.

3. Shockwave Flash & Flash Player keep crashing on both Firefox & Google which is extremely frustrating for someone with ADD. Is it possible to use Adobe Air platform to play games on???

4. What's the deal with Unity or Steam platforms for playing the Facebook games or any other games on? Or the warnings about Java platforms? Like I said before I don't know much about programming. The last programming I did on computers was over 30 years ago & it was working with DOS.... Guess I'm showing my age a bit.

I have to wait for my dad to take the whole thing for a few weeks. Then, he & my cousin's husband go thru both the C drive & the F drive to figure out what isn't necessary (along with my external hard drive that's for back-up). I'm without a computer for 2 weeks to a month or more....

Any ideas to help a girl out so she can do it herself???

Thanks in advance for any kind of help.

There are so many issues, I don't know where to start. 1. I have an older computer. It runs on Windows XP, Intel Celeron CPU 2.4 GHz, 2.39 GHz, 2.00 of RAM. I don't expect it to be the fastest in the world but it gets clogged up very quickly. 2. The last time it crashed (Firefox) it suggested I needed driver version 6.1400.1000.5218. I'm not very computer savvy about builds & such. I don't even know where to start looking for this. 3. Shockwave Flash & Flash Player keep crashing on both Firefox & Google which is extremely frustrating for someone with ADD. Is it possible to use Adobe Air platform to play games on??? 4. What's the deal with Unity or Steam platforms for playing the Facebook games or any other games on? Or the warnings about Java platforms? Like I said before I don't know much about programming. The last programming I did on computers was over 30 years ago & it was working with DOS.... Guess I'm showing my age a bit. I have to wait for my dad to take the whole thing for a few weeks. Then, he & my cousin's husband go thru both the C drive & the F drive to figure out what isn't necessary (along with my external hard drive that's for back-up). I'm without a computer for 2 weeks to a month or more.... Any ideas to help a girl out so she can do it herself??? Thanks in advance for any kind of help.

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 15.0 d0
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Unity Player 4.5.3f3
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • Google Update
  • 5.1.30514.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Exent's browser plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • 1,2,1,2044
  • Zeon PDF Plugin For Mozilla
  • Office Live Update v1.5
  • NPWLPG
  • Exent® AOD Gecko Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • Yahoo! activeX Plug-in Bridge

應用程式

  • Firefox 33.0
  • 使用者代理:Mozilla/5.0 (Windows NT 5.1; rv:33.0) Gecko/20100101 Firefox/33.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/33.0/WINNT/en-US/

擴充套件

  • Low Quality Flash 0.2 (low_quality_flash@pie2k.com)
  • pearltrees 7.1.2 (collector@broceliand.fr)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • RealDownloader 1.3.3 ({DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) 82845G/GL/GE/PE/GV Graphics Controller
  • adapterDescription2:
  • adapterDeviceID: 0x2562
  • adapterDeviceID2:
  • adapterDrivers: ialmrnt5
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 3-23-2006
  • driverDate2:
  • driverVersion: 6.14.10.4544
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • numTotalWindows: 3
  • webglRendererMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

修改過的偏好設定

  • accessibility.blockautorefresh: True
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140902214533
  • browser.startup.homepage_override.buildID: 20140902214533
  • browser.startup.homepage_override.mstone: 33.0
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.0
  • font.name.serif.x-western: Arial
  • gfx.blacklist.direct2d: 3
  • gfx.blacklist.layers.direct3d10: 3
  • gfx.blacklist.layers.direct3d10-1: 3
  • gfx.blacklist.layers.direct3d11: 3
  • gfx.blacklist.layers.direct3d9: 3
  • gfx.blacklist.layers.opengl: 3
  • gfx.blacklist.stagefright: 3
  • gfx.blacklist.suggested-driver-version: 6.1400.1000.5218
  • gfx.blacklist.webgl.angle: 3
  • gfx.blacklist.webgl.msaa: 3
  • gfx.blacklist.webgl.opengl: 3
  • media.gmp-gmpopenh264.lastUpdate: 1410229524
  • media.gmp-gmpopenh264.version: 1.0
  • media.gmp-manager.lastCheck: 1410229523
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1410226292
  • places.history.expiration.transient_current_max_pages: 53635
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 2
  • plugin.state.npexentctl: 2
  • plugin.state.npgametreatwidget: 2
  • plugin.state.npunity3d: 1
  • plugin.state.npyaxmpb: 2
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1407955381

其他

  • User JS: 否
  • 輔助功能: 否
Tyler Downer
  • Top 25 Contributor
  • Moderator
1538 個解決方法 10735 個答案

Ok, let's try to get all your questions answered here :)

1. For this issue, try resetting Firefox Refresh Firefox - reset add-ons and settings. This can correct many performance issues. Also read Quick fixes if your Firefox slows down for some other performance enhancing tips.

2. Updating your graphics driver is always a good idea. Upgrade your graphics drivers to use hardware acceleration and WebGL. This will also help your performance. Also make sure you update Windows XP.

3. Flash is notoriously buggy. Try the steps at Flash 11.3 doesn't load video in Firefox and Adobe Flash plugin has crashed - Prevent it from happening again for help.

4. Steam and Unity are both gaming platforms, they don't interact with Firefox very much. Java is a runtime that is EXTREMELY insecure and should be used as little as possible.

Ok, let's try to get all your questions answered here :) 1. For this issue, try resetting Firefox [[Reset Firefox – easily fix most problems]]. This can correct many performance issues. Also read [[Firefox is slow - How to make it faster]] for some other performance enhancing tips. 2. Updating your graphics driver is always a good idea. [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]. This will also help your performance. Also make sure you update Windows XP. 3. Flash is notoriously buggy. Try the steps at [[Flash 11.3 doesn't load video in Firefox]] and [[Adobe Flash plugin has crashed - Prevent it from happening again]] for help. 4. Steam and Unity are both gaming platforms, they don't interact with Firefox very much. Java is a runtime that is EXTREMELY insecure and should be used as little as possible.
FredMcD
  • Top 10 Contributor
4269 個解決方法 59870 個答案

In the address bar, type about:crashes. Note: If the report does not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

In the address bar, type '''about:crashes. Note:''' If the report does not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most resent 7 - 10 crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.