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Black screen

已張貼

Hi, I get a black screen while opening firefox. Even after reinstalling, the problem is there. Suggest a solution

Hi, I get a black screen while opening firefox. Even after reinstalling, the problem is there. Suggest a solution

被選擇的解決方法

thanks - does the same thing happen when you update your intel graphic drivers to the newest version available for your system?: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764

從原來的回覆中察看解決方案 2

額外的系統細節

已安裝的外掛程式

  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • Picasa plugin
  • Shockwave Flash 11.9 r900
  • GEPlugin
  • VLC media player Web Plugin 2.0.2
  • Foxit Reader Plug-In For Firefox and Netscape

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0

更多資訊

philipp
  • Top 25 Contributor
  • Moderator
5315 個解決方法 23470 個答案

hello, can you try to replicate this behaviour when you launch firefox in safe mode once like described under: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

hello, can you try to replicate this behaviour when you launch firefox in safe mode once like described under: [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
FredMcD
  • Top 10 Contributor
4258 個解決方法 59623 個答案

Separate issue;

Update your Shockwave Flash v14.0 r0 http://get.adobe.com/shockwave/ The link for Flash Player v14.0.0.179 http://get.adobe.com/flashplayer/

Separate issue; Update your Shockwave Flash '''v14.0 r0 http://get.adobe.com/shockwave/''' The link for Flash Player '''v14.0.0.179 http://get.adobe.com/flashplayer/'''
cor-el
  • Top 10 Contributor
  • Moderator
17534 個解決方法 158559 個答案

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:


You can try start Firefox in Safe Mode by holding down the Shift/Options key.

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/kb/Server+not+found *https://support.mozilla.org/kb/Firewalls ---- You can try start Firefox in <u>[[Safe Mode|Safe Mode]]</u> by holding down the Shift/Options key.

有幫助的回覆

This helped. "Uncheck Use hardware acceleration when available."

Thank you. :)

This helped. "Uncheck Use hardware acceleration when available." Thank you. :)
philipp
  • Top 25 Contributor
  • Moderator
5315 個解決方法 23470 個答案

thanks for reporting back. one final favour: you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? maybe this might give us a clue what is going on to help other affected users. thank you!

thanks for reporting back. one final favour: you go to the firefox ''menu ≡ > help ? > troubleshooting information'', copy the contents of that page and paste them here into a reply on the forum? maybe this might give us a clue what is going on to help other affected users. thank you!

提出問題者

Application Basics


Name: Firefox Version: 33.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.6.4 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: IDM CC Version: 7.3.85 Enabled: true ID: mozilla_cc@internetdownloadmanager.com

Name: Troubleshooter Version: 1.1a Enabled: true ID: troubleshooter@mozilla.org

Graphics


Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0116 DirectWrite Enabled: false (6.1.7600.16385) Driver Date: 8-17-2011 Driver Version: 8.882.2.0 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140902214533 browser.startup.homepage: https://www.google.co.in/ browser.startup.homepage_override.buildID: 20140902214533 browser.startup.homepage_override.mstone: 33.0 dom.mozApps.used: true extensions.lastAppVersion: 33.0 gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: true media.gmp-gmpopenh264.lastUpdate: 1410027277 media.gmp-gmpopenh264.version: 1.0 media.gmp-manager.lastCheck: 1410027271 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1410031728 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1410031728

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17 Basic ECC Version in use: 3.17 Basic ECC

NSSSMIME Expected minimum version: 3.17 Basic ECC Version in use: 3.17 Basic ECC

NSSSSL Expected minimum version: 3.17 Basic ECC Version in use: 3.17 Basic ECC

NSSUTIL Expected minimum version: 3.17 Version in use: 3.17

Experimental Features


Application Basics ------------------ Name: Firefox Version: 33.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0 Multiprocess Windows: 0/1 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Adblock Plus Version: 2.6.4 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: IDM CC Version: 7.3.85 Enabled: true ID: mozilla_cc@internetdownloadmanager.com Name: Troubleshooter Version: 1.1a Enabled: true ID: troubleshooter@mozilla.org Graphics -------- Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0116 DirectWrite Enabled: false (6.1.7600.16385) Driver Date: 8-17-2011 Driver Version: 8.882.2.0 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140902214533 browser.startup.homepage: https://www.google.co.in/ browser.startup.homepage_override.buildID: 20140902214533 browser.startup.homepage_override.mstone: 33.0 dom.mozApps.used: true extensions.lastAppVersion: 33.0 gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: true media.gmp-gmpopenh264.lastUpdate: 1410027277 media.gmp-gmpopenh264.version: 1.0 media.gmp-manager.lastCheck: 1410027271 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1410031728 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1410031728 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7 NSS Expected minimum version: 3.17 Basic ECC Version in use: 3.17 Basic ECC NSSSMIME Expected minimum version: 3.17 Basic ECC Version in use: 3.17 Basic ECC NSSSSL Expected minimum version: 3.17 Basic ECC Version in use: 3.17 Basic ECC NSSUTIL Expected minimum version: 3.17 Version in use: 3.17 Experimental Features ---------------------
philipp
  • Top 25 Contributor
  • Moderator
5315 個解決方法 23470 個答案

選擇的解決方法

thanks - does the same thing happen when you update your intel graphic drivers to the newest version available for your system?: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764

thanks - does the same thing happen when you update your intel graphic drivers to the newest version available for your system?: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764

提出問題者

Dont know. Will have to check that.

Dont know. Will have to check that.
FredMcD
  • Top 10 Contributor
4258 個解決方法 59623 個答案

http://www.intel.com/p/en_US/support/detect?iid=dc_iduu I found this link that runs a full scan for your system.

'''http://www.intel.com/p/en_US/support/detect?iid=dc_iduu''' I found this link that runs a full scan for your system.