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Got a recurring pop-up window with firefox logo, pop-ups disabled. some kind of malicious program

已張貼

Recently some sort of male-ware has been popping up windows when I make a secondary tab or click on a news item or some such. Also getting a small ad video in the lower right corner. These appear to happen separately. I followed the steps set forth in your help section. Downloaded Malwarebytes, ran it, still having the problem. Reset computer to a prev date. Still having the problem. Pop-up window comes up with firefox logo in the corner. Takes too long to load, I generally close it before I can see what the heck it really is. Popping up a lot tho and really becoming a problem. Please help. Thank you Tracy Lilly

Recently some sort of male-ware has been popping up windows when I make a secondary tab or click on a news item or some such. Also getting a small ad video in the lower right corner. These appear to happen separately. I followed the steps set forth in your help section. Downloaded Malwarebytes, ran it, still having the problem. Reset computer to a prev date. Still having the problem. Pop-up window comes up with firefox logo in the corner. Takes too long to load, I generally close it before I can see what the heck it really is. Popping up a lot tho and really becoming a problem. Please help. Thank you Tracy Lilly

被選擇的解決方法

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. I have realized that malwarebytes is on the list, but try others. If push comes to shove, you may be forced to either: A) (Do this first) UNINSTALL FIREFOX WARNING: THIS WILL DELETE ALL OF YOUR FIREFOX INFORMATION!!!!! THERE MAY BE A TROJAN HORSE HIDDEN IN YOUR FIREFOX DATA AS SOME VIRUSES TARGET SPECIFIC WEB BROWSERS!

B) Take your computer to a specialist. They will know what to do, because this seems to be a malware problem, not Firefox problem.


You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

從原來的回覆中察看解決方案 1

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 13.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.10
  • Google Update
  • 5.1.30214.0
  • McAfee MSS+ NPAPI Plugin
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Garmin Communicator Plug-In 4.1.0.0
  • Garmin Communicator Plug-In 4.0.3.0
  • EpicPlay NPAPI Display Host
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:29.0) Gecko/20100101 Firefox/29.0

更多資訊

Jackson1442 7 個解決方法 40 個答案

選擇的解決方法

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. I have realized that malwarebytes is on the list, but try others. If push comes to shove, you may be forced to either: A) (Do this first) UNINSTALL FIREFOX WARNING: THIS WILL DELETE ALL OF YOUR FIREFOX INFORMATION!!!!! THERE MAY BE A TROJAN HORSE HIDDEN IN YOUR FIREFOX DATA AS SOME VIRUSES TARGET SPECIFIC WEB BROWSERS!

B) Take your computer to a specialist. They will know what to do, because this seems to be a malware problem, not Firefox problem.


You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. I have realized that malwarebytes is on the list, but try others. If push comes to shove, you may be forced to either: A) (Do this first) [https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer '''UNINSTALL FIREFOX'''] '''WARNING''': ''THIS WILL DELETE ALL OF YOUR FIREFOX INFORMATION!!!!! THERE MAY BE A TROJAN HORSE HIDDEN IN YOUR FIREFOX DATA AS SOME VIRUSES TARGET SPECIFIC WEB BROWSERS!'' B) Take your computer to a specialist. They will know what to do, because this seems to be a malware problem, not Firefox problem. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!
FredMcD
  • Top 10 Contributor
4270 個解決方法 59896 個答案

有幫助的回覆

Run several or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Run several or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

提出問題者

Hitman pro found a Trojan on my computer and fixed it. Running well now. Thank you very much

FYI when I tried to use the ESET online scanner, a window popped up to download and run the software. When I moved the curser to the download hotlink, an ad kept popping up to prevent clicking on it. Needless to say, I didn't use it.

Hitman pro found a Trojan on my computer and fixed it. Running well now. Thank you very much FYI when I tried to use the ESET online scanner, a window popped up to download and run the software. When I moved the curser to the download hotlink, an ad kept popping up to prevent clicking on it. Needless to say, I didn't use it.
FredMcD
  • Top 10 Contributor
4270 個解決方法 59896 個答案

Good news. But don't just stop with Hitman, use other programs also.

Good news. But don't just stop with Hitman, use other programs also.