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I'm unable to open my email how do I fix the problem

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  • 2 有這個問題
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  • 最近回覆由 Aman Routh

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I get this message when I attempt to open my email: "There appears to be a problem loading the email." How do I fix the problem?

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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.

Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  • Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  • Under "Time range to clear", select "Everything".
  • Now, click the arrow next to Details to toggle the Details list active.
  • From the details list, check Cache and Cookies and uncheck everything else.
  • Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Also see:

Problems with email and how to find help



Moreover, try Reset feature The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  • Go to Firefox > Help > Troubleshooting Information.
  • Click the "Reset Firefox" button.
  • Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  • Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.