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Can't reset Firefox account password: "Reset password with this email type is not currently supported"

I have a duplicate Firefox account that I would like to close. I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to re… (了解更多)

I have a duplicate Firefox account that I would like to close.

I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to reset it, I enter my email address for the account I'd like to log into and it fails every time with the message "Primary account email required for reset".

The API response includes the error message "Reset password with this email type is not currently supported".

My account email address ends in @hey.com. Is this domain not allowed for password resets?

询问者 grantt 于 20 小时前

最后回复者 cor-el 于 8 小时前

hacked

Someone sent you guys a password reset for me and hacked my accounts, I need all the info on them that you have ip address that they used everything. Please and thank you… (了解更多)

Someone sent you guys a password reset for me and hacked my accounts, I need all the info on them that you have ip address that they used everything. Please and thank you. please call me with info so i can tell you where to email it. 531-207-9820

询问者 Y 于 2 天前

Not sure how to describe this one

So I had Firefox on this device previously and had all my passwords saved in it, but had some issues with my pc and had to factory reset it, and didn't have access to any… (了解更多)

So I had Firefox on this device previously and had all my passwords saved in it, but had some issues with my pc and had to factory reset it, and didn't have access to any of those accounts, so now I am locked out of my discord account and roblox account.

询问者 christian.william.lorenz 于 1 周前

最后回复者 andmagdo 于 1 周前

verification email returned - locked out of account

My Firefox account is tied to an old email address which I had taken off my Gsuite list of emails. I have now reactivated that email. But I could not log in since my acco… (了解更多)

My Firefox account is tied to an old email address which I had taken off my Gsuite list of emails. I have now reactivated that email. But I could not log in since my account was locked. I will change the email for the account once I am able to log back in.

The email I am currently using to log in is a valid email. It simply was turned off the first two times I tried to log in.

What can I do to get the lock removed to log in?

询问者 CJ Evans 于 1 周前

最后回复者 cor-el 于 1 周前

No longer have the sign in email

I no long have the original sign in email - it has been COMPLETELY deleted and the account also deleted. When I try to make changes to bring my Fiefox account up to date … (了解更多)

I no long have the original sign in email - it has been COMPLETELY deleted and the account also deleted. When I try to make changes to bring my Fiefox account up to date Firefox keps send security codes to the DEAD email address so I can never reach them. What now. Can I have my account deleted and start over, if so how ? You cannot email me with posible solitions unless you use my secondary email. I was unable to change that to the primary.

询问者 Russ 于 1 周前

fire fox ot working reverse charge for add on charge made 11/11/21 to my credit card reverse charge made and confirm this has been completed to my e=mail

First message Sent ONLINE TO Mozilla – Firefox November 8, 2021 10:30 A M 11-12-2021 Second Request and You are Not responding to my 11-8-21 request. Need support time … (了解更多)

First message Sent ONLINE TO Mozilla – Firefox November 8, 2021 10:30 A M 11-12-2021 Second Request and You are Not responding to my 11-8-21 request. Need support time Repose and confirmation you have reversed Add on Charges and will not continue them in the future. James Bedsworth bedsjam@hotmail.com 1. Account Home 2. Subscriptions 3. Contact Us

bedbugg bedsjam@hotmail.com Contact Us What are you contacting us about?

Firefox Private Network Browser Extension

• Firefox Private Network Browser Extension • Other What do you need help with?

Account issues


Cancel this $ 2.99 monthly billing. I can no longer get Firefox to work properly. I HAD TO QUIT USING IT FOR MY EVERYDAY BROWSER. IT HAS TOTALLY STOPPED WORKING IN ANY MANNER THAT MAKES IT USABLE TO ME. PLEASE REVERSE THIS CHARGE PROMPTLY. I want a confirmation you have am cancelling the browser add on additional monthly charge. JAMES BEDSWORTH We received your latest payment for Firefox Private Network Browser Extension. Received today by email on November 8, 2021 Invoice Number: 7D163CD8-0011 Charged $2.99 on 11/11/2021 View your invoice. Visa card ending in 8593 Next Invoice: 12/09/2021 Questions about your subscription? Our support team is here to help you.

询问者 bedbugg 于 2 周前

最后回复者 FredMcD 于 2 周前

Hacked browser account

Hi, I've had a Firefox account taken over and removed as primary account holder. Can't seem to find anywhere to report this issue to Mozilla. Had to set up another accou… (了解更多)

Hi, I've had a Firefox account taken over and removed as primary account holder. Can't seem to find anywhere to report this issue to Mozilla. Had to set up another account to ask this question. Any help would be appreciated. Thanks Graeme

询问者 graemekal 于 1 个月前

最后回复者 FredMcD 于 1 个月前

deletion of my firefox account with the username [email address] is needed as i no loger have access to it at all

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username [email address] is needed as i no longer have access to i… (了解更多)

good day Mozilla support how are you.s today i would like you.s to delet of my Firefox account with the username [email address] is needed as i no longer have access to it at all and cannot delete from my side as i have lost access to it your assistance and help with this would be greatly appreciated and accepted

询问者 donovangregg 于 4 个月前

最后回复者 Seburo 于 1 个月前

  • 已锁定

deletion of firefox account with the email address [email address] needed as i have no longer got access to it

GOOD DAY MOZILLA FIREFOX SUPPORT HOW ARE YOU.S TODAY I WOULD LIKE YOUR HELP WITH DELETING MY FIREFOX ACCOUNT WITH THE EMAIL ADDRESS [email address] as i no longer have a… (了解更多)

GOOD DAY MOZILLA FIREFOX SUPPORT HOW ARE YOU.S TODAY I WOULD LIKE YOUR HELP WITH DELETING MY FIREFOX ACCOUNT WITH THE EMAIL ADDRESS [email address] as i no longer have access to it at all

询问者 donovangregg 于 1 个月前

最后回复者 Seburo 于 1 个月前

Remove email from account

I have an email which is associated with my firefox account, but I cant make a new account with the same email. Is it possible to remove that email from my account so I c… (了解更多)

I have an email which is associated with my firefox account, but I cant make a new account with the same email.

Is it possible to remove that email from my account so I can make a new one?

询问者 acct4vpn 于 1 个月前

最后回复者 cor-el 于 1 个月前

Is there a way to sign-in without code authorization?

I got locked out of my email address so i can't authorize the sign-in with the code. Is there a way to bypass the authorization or do i just have to create a new account?… (了解更多)

I got locked out of my email address so i can't authorize the sign-in with the code. Is there a way to bypass the authorization or do i just have to create a new account? I really don't want to lose all my bookmarks.

询问者 kosmici.brezmleka 于 1 个月前

  • 已解决

Mozilla, a company whose literal goal is to keep the internet free for public use, ironically makes it virtually impossible to contact them

There is literally not a more appropriate place to post this in a 2 hour online search quest to find such a place. So, to sum it up, Mozilla does not include a, "Contact"… (了解更多)

There is literally not a more appropriate place to post this in a 2 hour online search quest to find such a place. So, to sum it up, Mozilla does not include a, "Contact" link on most of their public facing pages. Only a select few have them. Mozilla offers absolutely no way to provide feedback from what I couldn't find. Any page with the feedback box "Did this help" thumbs up and thumbs down literally results in nothing except the box disappearing when I click thumbs down. Mozilla's emails to their email list recipients have no second form of contact information on them beyond a mysterious unnamed physical address (which is illegal btw and lololol, I am disgusted about this for a company that is supposedly all about legal transparency online). Then, Mozilla's "Contact page" (https://www.mozilla.org/en-US/contact/) contains a completely broken map that shows literally nothing but appears to be intended to show geographical regions to contact. They link to a Facebook page without a contact option. There is an extremely limited support menu that looks like it was developed by a teenage web developer and which offers NO link to a Mozilla foundation support option. The dinky little "Get Help" link at the very bottom is the only thing that could even remotely be related to getting general Mozilla foundation help/offering feedback. Clicking on that routes to the help forum homepage which has zero options for Mozilla Foundation or Mozilla pages reporting broken features and etc. The Mozilla Github seems to only be tailored towards the various Mozilla coding projects but seems to be completely absent of actual Mozilla applications such as Firefox. Doing an extremely thorough Google search for the email address of Mozilla or any of its public facing representatives resulted me with absolutely zero results. Mozilla doesn't even openly provide a mailing address to the public on its website from what I could find (this is scary to think about in a scenario where I would need to mail legal documents to Mozilla). Mozilla has no publicly listed phone number anywhere on Google. I could not even find any leaked email addresses to anyone whatsoever within the Mozilla foundation, almost as if they actively scrub them from search results. This seeming lack of connection with Mozilla's actual users is quite concerning to me. Lol, if I were writing one of Mozilla's privacy review articles on Mozilla themselves, I would give a warning sign due to a designed communication-killing wall between them and their end users.

Please reroute this concern to the correct area. I know it is not posted in the right place but Mozilla literally left me with no option on a more appropriate place to leave it.

询问者 nicholas18 于 2 个月前

回答者 jscher2000 于 2 个月前

Firefox account has got locked

After a fresh windows installation when I tried to sync my firefox account, I have been getting " We have locked your account". I have waited 24 hrs but still getting the… (了解更多)

After a fresh windows installation when I tried to sync my firefox account, I have been getting " We have locked your account". I have waited 24 hrs but still getting the same issue. If I lost this account, all my other accounts will be lost Please, help. Thanks & Regards.

询问者 Rakib 于 2 个月前

Locked out of Firefox sync, formal request to delete personal data best solution?

Hi, it's been a while since I used Firefox and I don't seem to have a way of getting back into Sync with my primary e-mail address since I can't find my backup code. Who … (了解更多)

Hi, it's been a while since I used Firefox and I don't seem to have a way of getting back into Sync with my primary e-mail address since I can't find my backup code. Who do I contact to either get my account deleted so I can start again, or get an account reset option set to my e-mail address? Ultimately none of my devices are logged in, and I cannot find my backup code.

The impression I have so far is that you have to sign in with another e-mail account (which is what I have done now), but this is not the e-mail account I want to use.

If Mozilla are storing my name and contact details for the sign in, would the best route be a formal request for deletion of personal data?

Thanks

询问者 jim.clow 于 2 个月前

最后回复者 jim.clow 于 2 个月前

Locked out of my account

I'm locked out of my main account which I need for the bookmarks for my work. When they send an email to my account to unlock it gets returned. The email is spelled corre… (了解更多)

I'm locked out of my main account which I need for the bookmarks for my work. When they send an email to my account to unlock it gets returned. The email is spelled correctly and is accepting incoming emails. I've made a new account to write this message, I need access to my original account asap, how can I sort this?

询问者 illbeback29 于 2 个月前