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Online email form missing attach files option

  • 6 个回答
  • 2 人有此问题
  • 48 次查看
  • 最后回复者为 Terry

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I`m on Firefox 25 and when i use an online email form in a particular site it usually has an option to attach files but the option is now not there. I checked on another computer with Firefox and the option is in there at this site. I checked on Internet Explorer on my computer and it`s in there too. I usually was able to attach files on this site on my computer.

I`m on Firefox 25 and when i use an online email form in a particular site it usually has an option to attach files but the option is now not there. I checked on another computer with Firefox and the option is in there at this site. I checked on Internet Explorer on my computer and it`s in there too. I usually was able to attach files on this site on my computer.

被采纳的解决方案

You're welcome.

Can you tell which plugin was blocked on that page?

在上下文中阅读这个答案 👍 0

所有回复 (6)

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

You can check if there is a shield icon to the left of the "Site Identity Button" (globe/padlock) on the location bar indicating that content is blocked.

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Thank co-rel, i tried all that and the problem doesn`t appear to be in them. I checked with another computer and the attach files tab appears in the online form. It doesn`t seem to be Firefox and i`m on Windows Xp an old version. The site with the online form was updated in October 2013, so i wonder if it`s XP that didn`t accept the full thing. I`ve attached a shot of the online form (off my computer) where the attach files tab isn`t and should be just above "submit and clear form". Cheers

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The red Lego block on the location bar means that Firefox is blocking plugins, so you can try to click this button to check which plugin(s) are involved.

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Thank You co-rel, good work, that fixed it. Cheers

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选择的解决方案

You're welcome.

Can you tell which plugin was blocked on that page?

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Yes, when i opened the red Lego it said outdated Silverlight plugin is blocking the "site". I then clicked on "Allow and remember" and then it worked. Cheers (Also, when i originally ask a question on Mozilla support there`s no provision to attach files, only in replying to you.)