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Why does Firefox keep randomly crashing?

  • 1 个回答
  • 17 人有此问题
  • 3 次查看
  • 最后回复者为 CorduroyBear

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For the past couple of days, Firefox will just randomly crash on me when I'm browsing the Internet. There doesn't seem to be any pattern to the crashes. It may happen if I'm on Facebook or watching a YouTube clip. It can happen if I've been on Firefox for 2 hours or 20 minutes, though lately they seem to be happening sooner. Sometimes I'll get the "Firefox has stopped working" dialogue box, but most of the times it just shows loads the Mozilla Crash Report. I was able to get problem details the last time I got the "stopped working" dialogue box:

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	24.0.0.5001
 Application Timestamp:	522fd29f
 Fault Module Name:	RPCRT4.dll
 Fault Module Version:	6.1.7601.18205
 Fault Module Timestamp:	51db9710
 Exception Code:	c0020043
 Exception Offset:	0005cf69
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	f69e
 Additional Information 2:	f69e60c920b901ae1c3125ca811aee8f
 Additional Information 3:	f69e
 Additional Information 4:	f69e60c920b901ae1c3125ca811aee8f

Unfortunately, I don't really know how to read that information and I don't actually know if it is useful. It's all very frustrating because there doesn't seem to be any reason for these crashes. They just happen. Any help in fixing this problem would be greatly appreciated.

For the past couple of days, Firefox will just randomly crash on me when I'm browsing the Internet. There doesn't seem to be any pattern to the crashes. It may happen if I'm on Facebook or watching a YouTube clip. It can happen if I've been on Firefox for 2 hours or 20 minutes, though lately they seem to be happening sooner. Sometimes I'll get the "Firefox has stopped working" dialogue box, but most of the times it just shows loads the Mozilla Crash Report. I was able to get problem details the last time I got the "stopped working" dialogue box: Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 24.0.0.5001 Application Timestamp: 522fd29f Fault Module Name: RPCRT4.dll Fault Module Version: 6.1.7601.18205 Fault Module Timestamp: 51db9710 Exception Code: c0020043 Exception Offset: 0005cf69 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: f69e Additional Information 2: f69e60c920b901ae1c3125ca811aee8f Additional Information 3: f69e Additional Information 4: f69e60c920b901ae1c3125ca811aee8f Unfortunately, I don't really know how to read that information and I don't actually know if it is useful. It's all very frustrating because there doesn't seem to be any reason for these crashes. They just happen. Any help in fixing this problem would be greatly appreciated.

所有回复 (1)

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I should add, I've re-downloaded Firefox, but that doesn't look like it has helped any. Still get seemingly inexplicable crashes.