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Hello. when i want to start mozilla, first three times it always crash. after 3rd time mozilla starts normaly. help pls

  • 8 个回答
  • 8 人有此问题
  • 6 次查看
  • 最后回复者为 redaljka

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here are the crash reporst :

Problem Event Name: APPCRASH

 Application Name:	firefox.exe
 Application Version:	20.0.1.4847
 Application Timestamp:	51650aee
 Fault Module Name:	sprote~1.dll
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	50212e17
 Exception Code:	c0000005
 Exception Offset:	00079aed
 OS Version:	6.1.7600.2.0.0.256.1
 Locale ID:	1060
 Additional Information 1:	5600
 Additional Information 2:	5600c382166975f2f939b0f7d2626b53
 Additional Information 3:	f776
 Additional Information 4:	f7769fbd9c1dee173fbc658b9e8982da
here are the crash reporst : Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 20.0.1.4847 Application Timestamp: 51650aee Fault Module Name: sprote~1.dll Fault Module Version: 0.0.0.0 Fault Module Timestamp: 50212e17 Exception Code: c0000005 Exception Offset: 00079aed OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1060 Additional Information 1: 5600 Additional Information 2: 5600c382166975f2f939b0f7d2626b53 Additional Information 3: f776 Additional Information 4: f7769fbd9c1dee173fbc658b9e8982da

所有回复 (8)

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hello, please enter about:crashes into the firefox location bar, copy the latest few report ids from there & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

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No report of the crash has not been sent.....:(

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Fault Module Name: sprote~1.dll

this might indicate that this is an issue with malware on your system. please run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner, microsoft safety scanner & kaspersky security scan.

Troubleshoot Firefox issues caused by malware

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thx...i'll do that now

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Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

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in safe mode with network support..its runs perfectly...no crashes.....mozilla opens with no crashes

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You can use the MSConfig program or the Autoruns utility to see which software and services are getting started.

If it works in Windows Safe mode then you have a problem with other software, likely security software or a system driver, that is running on your computer.

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i'm gonna put some fresh Windows system on.......thx guys