Windows 10 已于2025年10月14日停止支持。如果您正在使用 Windows 10,参见 这篇文章

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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Is there some way I can directly to someone for help

user633449 已回复
rosemarybales

I really like Mozilla, but getting help is impossible. I had to restore my computer by to factory settings. I had all my bookmarks plus a lot of addons and plugins from Mozilla. Is there anyone I can get help from by directly corresponding thru email. I could wait days for an answer thru the forum if I could even find it once I have submitted my question. For me this is urgent.

(Email removed by Mod)

I really like Mozilla, but getting help is impossible. I had to restore my computer by to factory settings. I had all my bookmarks plus a lot of addons and plugins from Mozilla. Is there anyone I can get help from by directly corresponding thru email. I could wait days for an answer thru the forum if I could even find it once I have submitted my question. For me this is urgent. (Email removed by Mod)

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Did you use Windows Restore to restore your computer or did you re-install Windows?

If you use Restore bookmarks, passwords and data from an old Firefox profile to find your old profile, does that help?

This is the only channel for Mozilla and Firefox support.