On Aug 14th 11 PM ET/Aug 15th 03:00 UTC, due to scheduled Firefox Account server maintenance, users may not be able to sign in or create a new subscription. This is expected to last approximately 30 minutes. Status updates can be found at https://status.vpn.mozilla.org or https://status.relay.firefox.com.

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

why can't watch videos any place but you tube?

  • 8 个回答
  • 309 人有此问题
  • 4 次查看
  • 最后回复者为 starsh1

more options

i can watch videos only on you tube. this problem started about three weeks ago. i had up graded my browser but had no problem watching them on social web sites.. ie as tagged who told me i was the only one who uses mozilla fire fox.. when i try to watch them on social sites.. all i get is a blank white page no video no music.. nothing works fine with my other browsers if its my newest browser from fire fox and u cant fix the add ons and plug ins i will go back to an older browser.Stan

i can watch videos only on you tube. this problem started about three weeks ago. i had up graded my browser but had no problem watching them on social web sites.. ie as tagged who told me i was the only one who uses mozilla fire fox.. when i try to watch them on social sites.. all i get is a blank white page no video no music.. nothing works fine with my other browsers if its my newest browser from fire fox and u cant fix the add ons and plug ins i will go back to an older browser.Stan

所有回复 (8)

more options

Hi starsh1,

I'd try going to the plugin checker to see if everything is up to date:

http://www.mozilla.org/en-US/plugincheck/

You might also want to take a look at the Fix common audio and video issues Knowledge Base article. There is lots of good troubleshooting information in there.

Hopefully this helps!

more options

Ok all plug ins were checked and updated but nothing helped. when i try to view videos at social sites like tagged face book etc. i get blank white page where the videos are supposed to be Stan

由starsh1于修改

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

more options

ok i already tried that.. now i have no choice but to go back an older browser.. i have tried all suggestions in help, i need some thing new please!!! Stan

more options

Try this...Go into "Firefox" (top left of browser), click on "Add-ons", click on "Extensions". If "RealPlayer Browser Record Plugin" extension exists "Disable" it. Hope this helps

more options

ok new suggestion did not work I guess no one can help so i went back to my old browser fire fox 3.6.28 where the problems did not exist... thank you for trying.

more options

I went to extensions and found Realdownloader, so disabled that and YES it worked, what were blank spaces become playable videos!! Thanks

more options

my problem was fixed with the newest browser thanks for all the help and suggestions offered thanks again.

由starsh1于修改