搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Why is Firefox 8 (installed over earlier version yesterday) crashing (pop-up shows crash details)?

  • 2 个回答
  • 5 人有此问题
  • 2 次查看
  • 最后回复者为 Queryfox

more options

Installed Firefox 8.01 yesterday (12-1-11) to replace Firefox 7.?). I thought it deletes unneeded FF 7 files. I ran the .exe file, thought installation went OK. Today, it keeps crashing on start-up with a message pop-up that a report will be sent to Mozilla about this. I can't check on Crash ID # or do any other things recommended, involving working with the Firefrox menu because Firefox won't open at all.

I'm accessing your web site, and sending this via Internet Explorer.

所有回复 (2)

more options

Hi,

You can try installing it afresh after deleting the Mozilla Firefox folder in Program Files (x86) and also the Mozilla directory in the Application Data folder.

more options

Hi Wilfred,

I didn't delete anything, but did try to reinstall Firefox 8.0.1 on top of whatever Firefox files were already in my computer. Most every time I tried to download Firefox 8.01 again, but each time, it failed to download. Finally, I tried another attempt to download it and it seemed to download. I completed the installation process as instructed.

And it worked. Or seems to work. This reply is being sent through the Firefox 8.01 browser after the "successful" installation. . I hope this installation will continue working well, as it is now!

Mike