I cannot update my payment method because you redirect me to paypal where I don't have an account anymore.

'you redirect me'

Firefox is not a person to direct you, it may be some Settings you have in Passwords and autofill.

You can of course always block Paypal as a separte issue

Philipp, if this is related to your subscriptions with Mozilla, like paid Mozilla VPN plans, ideally to get direct support privately from a dedicated agent please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link to open the private ticket. Thanks!

Philipp, if this is related to your subscriptions with Mozilla, like paid Mozilla VPN plans, ideally to get direct support privately from a dedicated agent please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link to open the private ticket. Thanks!

Thank you very much! I wanted to go there but I landed here somehow. The navigation on the mozilla website is not that easy and intuitive.

'you redirect me' Firefox is not a person to direct you, it may be some Settings you have in Passwords and autofill. You can of course always block Paypal as a separte issue

What an unnecessary, unhelpful, and factually incorrect comment. Why even bother? According to your logic, it's not people who kill people—it's guns.

Philipp, if this is related to your subscriptions with Mozilla, like paid Mozilla VPN plans, ideally to get direct support privately from a dedicated agent please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link to open the private ticket. Thanks!

Contacting Mozilla Support like you proposed is the solution!

I got that answer:

"I understand that you would like to update your payment method, and I'm happy to address your concern!

Please note that it is not possible to update your payment method from PayPal to a credit card while you have an active subscription. However, there's no need to worry, as all you need to do is wait for your current subscription to expire, and when it does, resubscribe and choose a credit card as your payment method.

Please let me know if you authorize me to cancel the auto-renewal of your subscription so that when it expires, it will not attempt to renew through PayPal."

Thanks for sharing the outcome. It’s good to know that contacting Mozilla Support directly is the way to handle this. The explanation about having to wait until the current subscription expires before switching from PayPal to a credit card is especially helpful. Hopefully this information will save others from going through the same confusion.