Windows 10 已于2025年10月14日停止支持。如果您正在使用 Windows 10,参见 这篇文章

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解
打开

Firefox crashes while browsing sites with video content

jbr 已回复
TWMICHAL

Hello there.

Since last update i'm unable to browse websites like youtube, social media and all other websites with video content. Video often fails to load,the wholewebsite is not loading, freezes while played or while exiting full screen mode. All of these freezes the browser - the site cannot be refreshed, links does not work. The only way is to close the tab with the freezed page or kill the Firefox process in windows Task Manager. Refreshing, re-installing, deleting or using different profile don't work. Same with add-ons. Seems like the issue lies within the browser and it started to appear since last update.

Hello there. Since last update i'm unable to browse websites like youtube, social media and all other websites with video content. Video often fails to load,the wholewebsite is not loading, freezes while played or while exiting full screen mode. All of these freezes the browser - the site cannot be refreshed, links does not work. The only way is to close the tab with the freezed page or kill the Firefox process in windows Task Manager. Refreshing, re-installing, deleting or using different profile don't work. Same with add-ons. Seems like the issue lies within the browser and it started to appear since last update.

所有回复 (4)

Hi. What operating system are you using and if Windows have you tried a [Restart] as opposed to [Shut Down] the later keeps memories last setups and parameters for a quicker startup.

With a new Fx install ensure your C:/users/.. / . . . / ..... profiles folder is empty or change it's name.

Do you use any anti-virus or security software? Like ESET or Kaspersky?

Avast Premium Security.

I don't recall any bugs tracked against Avast with media playback offhand, but does it make any difference if you switch off any web or app protections Avast might have in their settings, or turn the solution off for a while to see any impact?

我要提问

您需要登录才能回复。如果您还没账号,可以提出新问题