Windows 10 已于2025年10月14日停止支持。如果您正在使用 Windows 10,参见 这篇文章

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解
已解决

Unable to get to various My Account pages on Firefox.

williamssu

Today (4/27/2026) I am suddenly unable to log in to My Account on various websites (eMail, grocery store...) The business page opens but when I try to go to the account login page, I either get a blank page or the page spins and spins and never goes to the login page. I am able to get to the logins on Safari. I've cleared cache and cookies, and closed out of Firefox and reopened.

.

Today (4/27/2026) I am suddenly unable to log in to My Account on various websites (eMail, grocery store...) The business page opens but when I try to go to the account login page, I either get a blank page or the page spins and spins and never goes to the login page. I am able to get to the logins on Safari. I've cleared cache and cookies, and closed out of Firefox and reopened. .

所有回复 (3)

Hi William,

That sounds so wrong. Can you try to see if the problem is reproducible from the Troubleshoot Mode?

选择的解决方案

Thank you! I ran Troubleshoot Mode and was able to log in. I only have two extensions installed, and it turned out to be AdBlock Plus causing the issue. I can either disable AdBlock Plus temporarily, or just disable it for the moment for that page only.

In the mean time, I installed WaterFox, and did not have the difficulty with WaterFox. I now need to decide whether to continue with WaterFox or go back to FireFox and do a temporary disable on AdBlockPlus to log in to accounts.

Thank you again!

Thanks for getting back to this thread to share the fix. I just marked your reply as the solution instead, so people with the same issue can find the actual resolution easier.

我要提问

您需要登录才能回复。如果您还没账号,可以提出新问题